LIST OF ABBREVIATIONS

HRM : Human Resource Management

FHRAI : Federation of Hotel and Restaurant Association of India

PHA : Pune Hoteliers Association

GSTS : Guest Satisfaction Tracking System

GSI : Guest Satisfaction Index

KPI AND KPA : Key performance Indicators and Key performance Area

L&D: Learning and Development

CTDT : Certified Taj Departmental Trainer

CBTM : Competency Based Training Matrix

FO : Front Office

HK : House Keeping

F&B : Foods and Beverages

FP : Food Production

CET: Cross Exposure Training

IET: Industrial Exposure Training

HACCP : Hazard Analysis Critical Control Point

HOD : Head of Department

GM : General Manager

ISO : International Organisation for Standardisation

SOP: Standard operating procedure

TNI: Training Need Identification

ROI: Return on Investment

HRACC: Hotel and Restaurant Approval and Classification Committee

FSMS: Food Safety Management Systems

Ph. D Thesis Suruchi Pandey submittd to TMV