How to Detect & Resolve Five Common Citrix XenApp & XenDesktop Performance Challenges

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Transcript of How to Detect & Resolve Five Common Citrix XenApp & XenDesktop Performance Challenges

04/18/2023

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5 Common Citrix XenApp and XenDesktop Performance Challenges

How to Identify and Address them to Deliver End User Satisfaction

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Moderator

Christine AckleyDirector of Marketing OperationseG InnovationsChristine.Ackley@eginnovations.com

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Logistics Please submit your questions at any time during the

webinar using the questions panel on the GoToWebinar client.

This webinar is being recorded. You will receive a link to the recording in a few days.

A copy of this presentation is posted on Slideshare:http://www.slideshare.net/eginnovations/

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Agenda Citrix Performance Management Today Top 5 Citrix Performance Challenges

1. User experience issues – can the helpdesk help without escalation?

2. Citrix logon is slow – why?3. Citrix is slow – It is Citrix’s problem – really?4. My browser is slow – Citrix is not working ?5. Can we find issues before users do?

Summary Q & A

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Today’s Presenter

Bala VaidhinathanCTOeG Innovationsbala@eginnovations.com

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Top 5 Citrix Performance Challenges

Helpdesks

take long to resolve

problems

Users find problems before we

do!

Citrix logon

is slow

Browser

application is slow via

Citrix

Citrix

access is slow

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Top 5 Citrix Performance Challenges

Helpdesks

take long to resolve

problems

Users find problems before we

do!

Citrix logon

is slow

Browser

application is slow via

Citrix

Citrix

access is slow

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How Citrix Helpdesks Work Today

I HAVECITRIX ISSUES

OF COURSEI CAN HELP…

EXPERTS

Citrix VMware Storage Network

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What Citrix Admins Say About Helpdesks

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Helping the Helpdesk!

I HAVECITRIX ISSUES

OF COURSEI CAN HELP…

Call the right expert

Network

EXPERT

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Avoiding Helpdesk Calls

I HAVECITRIX ISSUES

THE PROBLEM IS IN YOUR NETWORK. PLEASE CONTACT YOUR NETWORK PROVIDER TO RESOLVE THE ISSUE.

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Top 5 Citrix Performance Challenges

Helpdesks

take long to resolve

problems

Users find problems before we

do!

Citrix logon

is slow

Browser

application is slow via

Citrix

Citrix

access is slow

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The Top Citrix Performance Challenges

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Multiple Devices, Multiple LoginsThe problem is exaggerated.

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The Citrix Logon Process is Complex!

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Root

cause

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Top 5 Citrix Performance Challenges

Helpdesks

take long to resolve

problems

Users find problems before we

do!

Citrix logon

is slow

Browser

application is slow via

Citrix

Citrix

access is slow

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Citrix Accessis Slow

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Silo-based Views No Longer Sufficient

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Citrix Admins Deal with Too Many Tools!

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Profile Management

SharefileControl

DeviceManager

CitrixPerformance Management

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Top 5 Citrix Performance Challenges

Helpdesks

take long to resolve

problems

Users find problems before we

do!

Citrix logon

is slow

Browser

application is slow via

Citrix

Citrix

access is slow

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Web Browser Apps are Common in Citrix Deployments

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WHERE IS THE ISSUE?

Citrix? Web site? Browser? Networks?Why are Web Apps Slow?

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Top 5 Citrix Performance Challenges

Helpdesks

take long to resolve

problems

Users find problems before we

do!

Citrix logon

is slow

Browser

application is slow via

Citrix

Citrix

access is slow

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68%CitrixAdmins

want to be proactive

Citrix Admins Wish They were Proactive

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Auto-Baselining of MetricsMost operators have too much data. They need “information.”

Automatic time-varying baselines – make configuration simple, and monitoring PROACTIVE

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Q&A

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Resources

Free Trial

http://www.eginnovations.com/freetrial

Contact Us

info@eginnovations.com

Call Us +1 (866) 526 6700

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About eG Innovations

eG Innovations is the only enterprise-class performance management solution that provides virtualization-aware correlation and complete visibility across every layer and every tier of dynamic & complex cloud, virtual, and physical IT environments to reliably deliver mission-critical business services.

WorldwideLocations USA, UK, Netherlands, Singapore, Hong Kong, India

Customers Over 1000 customers

Certifications

Awards & Recognition

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