How to Detect & Resolve Five Common Citrix XenApp & XenDesktop Performance Challenges
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06/1 5/20 22 Oracle Confidential – Internal/Restricted/Highly Restricted 1 © eG Innovations, Inc | www.eginnovations.com 5 Common Citrix XenApp and XenDesktop Performance Challenges How to Identify and Address them to Deliver End User Satisfaction
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Transcript of How to Detect & Resolve Five Common Citrix XenApp & XenDesktop Performance Challenges
04/18/2023
Oracle Confidential – Internal/Restricted/Highly Restricted 1© eG Innovations, Inc | www.eginnovations.com
5 Common Citrix XenApp and XenDesktop Performance Challenges
How to Identify and Address them to Deliver End User Satisfaction
04/18/2023
Oracle Confidential – Internal/Restricted/Highly Restricted 2© eG Innovations, Inc | www.eginnovations.com
Moderator
Christine AckleyDirector of Marketing OperationseG [email protected]
04/18/2023
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Logistics Please submit your questions at any time during the
webinar using the questions panel on the GoToWebinar client.
This webinar is being recorded. You will receive a link to the recording in a few days.
A copy of this presentation is posted on Slideshare:http://www.slideshare.net/eginnovations/
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Agenda Citrix Performance Management Today Top 5 Citrix Performance Challenges
1. User experience issues – can the helpdesk help without escalation?
2. Citrix logon is slow – why?3. Citrix is slow – It is Citrix’s problem – really?4. My browser is slow – Citrix is not working ?5. Can we find issues before users do?
Summary Q & A
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Today’s Presenter
Bala VaidhinathanCTOeG [email protected]
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Top 5 Citrix Performance Challenges
Helpdesks
take long to resolve
problems
Users find problems before we
do!
Citrix logon
is slow
Browser
application is slow via
Citrix
Citrix
access is slow
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0© eG Innovations, Inc | www.eginnovations.com
Top 5 Citrix Performance Challenges
Helpdesks
take long to resolve
problems
Users find problems before we
do!
Citrix logon
is slow
Browser
application is slow via
Citrix
Citrix
access is slow
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1© eG Innovations, Inc | www.eginnovations.com
How Citrix Helpdesks Work Today
I HAVECITRIX ISSUES
OF COURSEI CAN HELP…
EXPERTS
Citrix VMware Storage Network
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What Citrix Admins Say About Helpdesks
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Helping the Helpdesk!
I HAVECITRIX ISSUES
OF COURSEI CAN HELP…
Call the right expert
Network
EXPERT
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Avoiding Helpdesk Calls
I HAVECITRIX ISSUES
THE PROBLEM IS IN YOUR NETWORK. PLEASE CONTACT YOUR NETWORK PROVIDER TO RESOLVE THE ISSUE.
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Top 5 Citrix Performance Challenges
Helpdesks
take long to resolve
problems
Users find problems before we
do!
Citrix logon
is slow
Browser
application is slow via
Citrix
Citrix
access is slow
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The Top Citrix Performance Challenges
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Multiple Devices, Multiple LoginsThe problem is exaggerated.
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The Citrix Logon Process is Complex!
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Root
cause
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Top 5 Citrix Performance Challenges
Helpdesks
take long to resolve
problems
Users find problems before we
do!
Citrix logon
is slow
Browser
application is slow via
Citrix
Citrix
access is slow
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Citrix Accessis Slow
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Silo-based Views No Longer Sufficient
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Citrix Admins Deal with Too Many Tools!
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Profile Management
SharefileControl
DeviceManager
CitrixPerformance Management
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Top 5 Citrix Performance Challenges
Helpdesks
take long to resolve
problems
Users find problems before we
do!
Citrix logon
is slow
Browser
application is slow via
Citrix
Citrix
access is slow
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Web Browser Apps are Common in Citrix Deployments
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WHERE IS THE ISSUE?
Citrix? Web site? Browser? Networks?Why are Web Apps Slow?
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Top 5 Citrix Performance Challenges
Helpdesks
take long to resolve
problems
Users find problems before we
do!
Citrix logon
is slow
Browser
application is slow via
Citrix
Citrix
access is slow
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68%CitrixAdmins
want to be proactive
Citrix Admins Wish They were Proactive
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Auto-Baselining of MetricsMost operators have too much data. They need “information.”
Automatic time-varying baselines – make configuration simple, and monitoring PROACTIVE
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Q&A
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Resources
Free Trial
http://www.eginnovations.com/freetrial
Contact Us
Call Us +1 (866) 526 6700
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About eG Innovations
eG Innovations is the only enterprise-class performance management solution that provides virtualization-aware correlation and complete visibility across every layer and every tier of dynamic & complex cloud, virtual, and physical IT environments to reliably deliver mission-critical business services.
WorldwideLocations USA, UK, Netherlands, Singapore, Hong Kong, India
Customers Over 1000 customers
Certifications
Awards & Recognition
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