THE BENEFITS OF SM2019

The key benefits of SM2019 are• Increased productivity for IT staff• Increased productivity in the IT service desk team

• Increased staff satisfaction with the IT team

At a corporate level, the key benefit is removing the business exposure to

• The ongoing use of an unsupported criticalbusiness application

• Any issues may result with long outages of theService Desk and supporting services

• High business disruption and distraction for staffand the IT team – with follow-on to the Executiveteam

As a current user of Service Manager – there is no license cost to upgrade.

PERFORMANCE IN ACTIONThe improvements with an SM2019 Upgrade are simply outstanding.

• Creating tickets: the speed of creating new ticketsin the system is 10x faster and the number oneimprovement to mention

• Robust Stability: the other important improvementis that 2019 is a more stable and robust datawarehouse

• SQL Server 2017 is now supported for greater flexibilityoffering clients Linux OS, auto database tuning and aGraph database engine. Improved AD connector and UIresponsiveness.

THE VALUE OF SM2019 TO THE ORGANISATIONApart from the performance benefits of SM2019, an upgrade will also deliver these company-wide benefits:

• An ITIL compliant service desk solution•

•

A comprehensive shopping cart capability for allbusiness requests

Powerful automation to remove routine staffprocesses and deliver faster service to internalcustomers

COST CONSIDERATIONS• Resource Costs

• The IT staff cost in planning and executing theupgrade• Develop an optional budget allocation for apartner to do the upgrade

• Licence Costs• Zero license cost by implementing SCSM2019

SM2019 UPGRADE PROJECT

HOW TO CRAFT A COMPELLING BUSINESS CASE THE EXECUTIVE TEAM WILL APPROVE

Microsoft will no longer provides general support for System Center Service Manager (SM2012); so, your service desk could be offline

indefinitely if significant system issues arise.

SYSTEMOLOGY

CONTACT UST: +61 2 8006 7405E: systemology@systemology.com.ausystemology.com.au