HOW TO CRAFT A COMPELLING BUSINESS CASE THE … · THE BENEFITS OF SM2019 The key benefits of...
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THE BENEFITS OF SM2019 The key benefits of SM2019 are • Increased productivity for IT staff • Increased productivity in the IT service desk team • Increased staff satisfaction with the IT team At a corporate level, the key benefit is removing the business exposure to • The ongoing use of an unsupported critical business application • Any issues may result with long outages of the Service Desk and supporting services • High business disruption and distraction for staff and the IT team – with follow-on to the Executive team As a current user of Service Manager – there is no license cost to upgrade. PERFORMANCE IN ACTION The improvements with an SM2019 Upgrade are simply outstanding. • Creating tickets: the speed of creating new tickets in the system is 10x faster and the number one improvement to mention • Robust Stability: the other important improvement is that 2019 is a more stable and robust data warehouse • SQL Server 2017 is now supported for greater flexibility offering clients Linux OS, auto database tuning and a Graph database engine. Improved AD connector and UI responsiveness. THE VALUE OF SM2019 TO THE ORGANISATION Apart from the performance benefits of SM2019, an upgrade will also deliver these company-wide benefits: • An ITIL compliant service desk solution • • A comprehensive shopping cart capability for all business requests Powerful automation to remove routine staff processes and deliver faster service to internal customers COST CONSIDERATIONS • Resource Costs • The IT staff cost in planning and executing the upgrade • Develop an optional budget allocation for a partner to do the upgrade • Licence Costs • Zero license cost by implementing SCSM2019 SM2019 UPGRADE PROJECT HOW TO CRAFT A COMPELLING BUSINESS CASE THE EXECUTIVE TEAM WILL APPROVE Microsoft will no longer provides general support for System Center Service Manager (SM2012); so, your service desk could be offline indefinitely if significant system issues arise. SYSTEMOLOGY CONTACT US T: +61 2 8006 7405 E: [email protected] systemology.com.au
Transcript of HOW TO CRAFT A COMPELLING BUSINESS CASE THE … · THE BENEFITS OF SM2019 The key benefits of...
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THE BENEFITS OF SM2019
The key benefits of SM2019 are• Increased productivity for IT staff• Increased productivity in the IT service desk team
• Increased staff satisfaction with the IT team
At a corporate level, the key benefit is removing the business exposure to
• The ongoing use of an unsupported criticalbusiness application
• Any issues may result with long outages of theService Desk and supporting services
• High business disruption and distraction for staffand the IT team – with follow-on to the Executiveteam
As a current user of Service Manager – there is no license cost to upgrade.
PERFORMANCE IN ACTIONThe improvements with an SM2019 Upgrade are simply outstanding.
• Creating tickets: the speed of creating new ticketsin the system is 10x faster and the number oneimprovement to mention
• Robust Stability: the other important improvementis that 2019 is a more stable and robust datawarehouse
• SQL Server 2017 is now supported for greater flexibilityoffering clients Linux OS, auto database tuning and aGraph database engine. Improved AD connector and UIresponsiveness.
THE VALUE OF SM2019 TO THE ORGANISATIONApart from the performance benefits of SM2019, an upgrade will also deliver these company-wide benefits:
• An ITIL compliant service desk solution•
•
A comprehensive shopping cart capability for allbusiness requests
Powerful automation to remove routine staffprocesses and deliver faster service to internalcustomers
COST CONSIDERATIONS• Resource Costs
• The IT staff cost in planning and executing theupgrade• Develop an optional budget allocation for apartner to do the upgrade
• Licence Costs• Zero license cost by implementing SCSM2019
SM2019 UPGRADE PROJECT
HOW TO CRAFT A COMPELLING BUSINESS CASE THE EXECUTIVE TEAM WILL APPROVE
Microsoft will no longer provides general support for System Center Service Manager (SM2012); so, your service desk could be offline
indefinitely if significant system issues arise.
SYSTEMOLOGY
CONTACT UST: +61 2 8006 7405E: [email protected]
