Current Indiana University, Team Performance

Previous Lynda.com, Indiana University Human Resources

Education University of Indianapolis – School of Business

Profile https://www.linkedin.com/in/tatiana-kolovou-0435a65

Email tatianak@indiana.edu

Tatiana KolovouSenior Lecturer at Indiana UniversityBloomington, Indiana l Education Management

Image Courtesy of the US Army

WritingReadingSpeakingListening

TelevisionRadioCDsTelephoneEmailInternet

Janusik and Wolvin, 2009

Janusik and Wolvin, 2009

“We have two ears and one

mouth so that we may listen

twice as much as we speak.”

Epictetus, Greek Philosopher

How many bedrooms?

Why was the move happening?

Does Tatiana have a good

relationship with her staff?Did Tatiana seem stressed?

Purpose #1:

Recalling

Details

Purpose #2:

Seeing the

Big Picture

Purpose #3:

Evaluating

Content

Purpose #4:

Attending to

Subtle Cues

Purpose #5:

Finding

Empathy

Action

PlanChoose

which is

most

important

to you and

which is

your

weakest

listening

purpose.

Do I need to act

on this information

now or later?

What information

do I need in order

to act?

Listen to the weather.

Can you recall daily

temperatures for the

week?

Take notes next time

someone gives you

task-specific

instructions.

Self-Awareness Questions Action Plan

Action

PlanChoose

which is

most

important

to you and

which is

your

weakest

listening

purpose.

How will this matter

in five years?

How would I

explain this to

someone outside

the organization?

Attend a lecture

and describe the

speaker’s KEY

ideas.

Self-Awareness Questions Action Plan

Action

PlanChoose

which is

most

important

to you and

which is

your

weakest

listening

purpose.

Is this a good idea

or not?

Is this information

credible,

accurate,

recent?

Where’s the line

between fact and

subjectivity?

Listen to a political

debate and

identify flaws in the

arguments of BOTH

speakers.

Be skeptical when

information seems

implicitly correct.

Self-Awareness Questions Action Plan

Action

PlanChoose

which is

most

important

to you and

which is

your

weakest

listening

purpose.

What can I see

that I can’t hear?

When does

appearance

reflect choice?

What information

leaks out of others

unintentionally?

Watch television with

the volume off. Try to

follow the story. Turn

the volume back on

to see if you were

close.

Attend a party and

attempt to identify

couples.

Self-Awareness Questions Action Plan

Action

PlanChoose

which is

most

important

to you and

which is

your

weakest

listening

purpose.

How does the

speaker feel?

How would you feel

in the speaker’s

place?

Why is the speaker’s

emotion reasonable

and good?

Paraphrase the

emotion as well as the

content of a friend

who is venting to you.

Avoid attempting to

solve your friend’s

problems. Your utility

is in connection.

Self-Awareness Questions Action Plan

Personal Space

Speakers! The listener is your boss. A colleague has upset you at work. Vent your frustrations without damaging relationships. Use your most persuasive non-verbals.

Partner Activity Scenario

Partner Activity Scenario

BeforeJune 1st

AfterJune 1st

Face the

Screen

Turn Your

Back

SpeakerListener

Listeners! Give the speaker your best non-verbals, clarifiers, eye contact, and verbal interjections. Make an effort not to become distracted!

Partner Activity Scenario

Action

PlanChoose

which is

most

important

to you and

which is

your

weakest

presence

skill.

Environment

Technology

Distractions

The prefrontal cortex, the brain's control center, must work harder to force itself not to process any strong verbal stimuli…The more cognitive work required to screen out unwanted input, the fewer…resources remain for the task at hand. And the longer you try to concentrate amid competing distractions, theworse your performance will be.

- Dr. Robert Desimone, Director of the McGovern Institute for Brain Research at

MIT in an article by Sue Shellenbarger in The Wall Street Journal

Listening BiasHow many assumed that Prof. Smith was a woman?

That Prof. Smith was American?

That Prof. Smith spoke to a business audience?

That Prof. Smith was a scientist?

How many interpreted silence as a negative?

Action

Plan

Which is the

easiest to

avoid?

Which one

will you

need to

work on?

Three situations when you need High-Impact Listening™

Three things you will do differently on Monday

Current Indiana University, Team Performance

Previous Lynda.com, Indiana University Human Resources

Education University of Indianapolis – School of Business

Profile https://www.linkedin.com/in/tatiana-kolovou-0435a65

Email tatianak@indiana.edu

Tatiana KolovouSenior Lecturer at Indiana UniversityBloomington, Indiana l Education Management

List of Figures:

Throughout: https://upload.wikimedia.org/wikipedia/commons/thumb/e/e9/Linkedin_icon.svg/2000px-

Linkedin_icon.svg.png

Slide 1: https://upload.wikimedia.org/wikipedia/commons/thumb/0/01/LinkedIn_Logo.svg/1280px-

LinkedIn_Logo.svg.png; https://pixabay.com/p-304896/?no_redirect (public domain)

Slide 2:

https://upload.wikimedia.org/wikipedia/commons/d/d0/Louis_entering_Kallimarmaron_at_the_1896_Athens_Ol

ympics.jpg; https://commons.wikimedia.org/w/index.php?curid=6517570 image by Badseed (CC);

http://www.publicdomainpictures.net/pictures/160000/velka/ironman-runner-training.jpg;

https://pixabay.com/static/uploads/photo/2015/02/27/17/43/weights-652486_960_720.jpg;

https://pixabay.com/static/uploads/photo/2014/04/16/06/46/girl-325399_960_720.jpg;

https://www.flickr.com/photos/familymwr/5115357756/ image provided by the US Army;

All images culled from public domain aggregation websites (Creative Commons, Google Image + filters) and

labeled “free for reuse with modification” or “free for commercial use.” Image attribution below.

All fonts are free for commercial use. Screen captures of Benton Sans are © The Font Bureau and are used per

Indiana University’s licensing agreement. GrutchShaded is © Steve Gruson, 2008. Deftone Stylus was created by

Ray Larabie, ©1999-2012 Typodemic Fonts. Pastelaria is © Eduardo Recife, 2002 www.misprintedtype.com

(screen capture).

Creative Commons license: https://creativecommons.org/licenses/by/2.0/legalcode

Slide 3: https://www.flickr.com/photos/oregonstateuniversity/14044963397/, image by Oregon State University;

Slide 4: https://www.flickr.com/photos/feverblue/5652913122/, image by Will Keightley (cropped);

https://www.flickr.com/photos/ontask/6168070331/, image by Lena (cropped);

https://www.flickr.com/photos/byrnessite/5792643786/, photo by Tom Byrne (cropped);

https://www.flickr.com/photos/kwarz/14296826765/, image by Zeifaenger.at (cropped)

Slide 5: Image © James B. Storey, Team Performance, 2016.

Slide 6: https://www.flickr.com/photos/brittanystevens/13947832357/, image by Brittany Stevens

Slide 7: https://www.flickr.com/photos/tom-margie/1273286308/, image by Insomnia Cured Here;

https://www.flickr.com/photos/streetcarl/14629623570/, image by “Ben”

Slide 8: https://www.flickr.com/photos/esthervargasc/9657863733/, image by Esther Vargas

Slide 11: https://www.flickr.com/photos/miller_center/5840212844/, image by the Miller Center

Slide 12: https://en.wikipedia.org/wiki/File:Epictetus.png

Slide 13: https://upload.wikimedia.org/wikipedia/commons/5/57/Mathematical-equations-and-charts-on-

blackboard_xl.jpg, image by junkimediasaus

Slide 16: https://www.flickr.com/photos/degelia/6894587439/, image by Cameron Degelia;

https://www.flickr.com/photos/wackystuff/14931244568/, image by “wackystuff”;

https://www.flickr.com/photos/atoach/1845092602/, image by Tim Green; stress ball Image ©James B. Storey, Team

Performance, 2016

Slide 17: Image © James B. Storey, Team Performance, 2016. Pictured: Mark Richard’s Fishboy, 1994.

Slide 18: https://www.flickr.com/photos/118925895@N07/12822542593/, image by NASA (public domain)

Slide 19: Image © James B. Storey, Team Performance, 2015

Slide 20: https://commons.wikimedia.org/wiki/File:TNC-172_Kennedy-Nixon_First_Presidential_Debate,_1960.webm,

Public Domain, Title 17, Chapter 1, Section 105 of the US Code

Slide 21: https://www.flickr.com/photos/donnieray/13987991829/, image by Donnie Ray Jones (cropped)

Slide 34: https://www.flickr.com/photos/imagesbywestfall/3989426622/, image by Greg Westfall (cropped);

https://en.wikipedia.org/wiki/Headline#/media/File:NYTimes-Page1-11-11-1918.jpg, image by The New York Times

(public domain); http://www.publicdomainpictures.net/view-image.php?image=5383, image by Vera Kratochvil

(public domain)

Slide 35: https://commons.wikimedia.org/wiki/File:IP_Phone_2007-4.JPG, image by James38

Slide 36: Image © Christi Walton, 2016 (used by permission)

Slide 37:

https://upload.wikimedia.org/wikipedia/commons/3/38/Obama_listening_to_LaHood_at_FEMA_HQ_meeting_2012-

10-31.jpg, The White House, Public Domain;

https://upload.wikimedia.org/wikipedia/commons/thumb/5/5e/Barack_Obama_listens_during_a_meeting_with_Se

cretary_of_State_Hillary_Rodham_Clinton_and_Chief_of_Staff_Rahm_Emanuel_at_Blair_House.jpg/, The White

House, Public Domain

Slide 38: https://www.flickr.com/photos/29725557@N00/3692622705/, image by amandabanana87 (cropped, font

overlay)

Slide 39: http://static.kremlin.ru/media/events/photos/big/O6FYQ9AEmXSMtzjIAhVvelA3gLSTozdw.jpg, image

courtesy Russia (state media, labeled for re-use)

Slide 40: https://www.flickr.com/photos/seeminglee/3990049531, painting by See-Ming Lee (stretched);

https://www.flickr.com/photos/gagilas/15178131014/, image by Petras Galigas (cropped);

https://pixabay.com/en/abstract-art-pattern-background-397234/, image by wobogas (cropped), Public Domain;

https://upload.wikimedia.org/wikipedia/commons/b/b4/Vassily_Kandinsky,_1913_-_Composition_7.jpg, painting by

Vassily Kandinsky (1913), Public Domain. ;

https://upload.wikimedia.org/wikipedia/commons/thumb/6/66/SMPTE_Color_Bars.svg/2000px-

SMPTE_Color_Bars.svg.png, WikiCommons (cropped)

Slide 41: https://www.flickr.com/photos/jamesalmond/4591869543/, image by James Almond

Slide 42: https://www.flickr.com/photos/jk_too/4547161363/, image by Jiung Kang Too (cropped)

Slide 43: https://www.flickr.com/photos/psd/3149878971/, image by Paul Downey (cropped)

Slide 48: https://www.flickr.com/photos/dierkschaefer/2961565820/, image by Dierk Schaefer

Slide 49: https://www.flickr.com/photos/tiagonicastro/2447226527/, image by Tiago Nicastro

Slide 50: https://upload.wikimedia.org/wikipedia/commons/1/18/FEMA_-_39463_-

_Microphones_at_the_podium.jpg, FEMA, Public Domain

Slide 56: https://www.flickr.com/photos/jose_mmj/7592259952/, image by Jose M Martin Jimenez (cropped);

https://www.flickr.com/photos/handwrite/5729103174/, image by VHD (cropped);

https://www.flickr.com/photos/fabolous/8627113727/, image by Patrik Theander (cropped);

https://www.flickr.com/photos/rejik/11061940035/, image by –Reji (cropped);

https://www.flickr.com/photos/marycunningham/379760083/, image by cornflakegirl_ (cropped);

https://www.flickr.com/photos/matthewbland/3214420282/, image by Matthew Bland (cropped);

https://www.flickr.com/photos/orinrobertjohn/1421702697/, image by Orin Zebest (cropped)