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RESPONSIBLE PRACTICESBY CATEGORY

Construction

Social Responsibility

Local Development

Travelers’ awareness

Local Heritage & Biodiversity

Energy

Water

Waste

Agriculture & Catering

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ENERGY MANAGEMENT

Current Responsible Practices :

L o w c o n s u m p t i o n l i g h t b u l b s , n o a i r - c o n d i t i o n i n g .

S h e e t s o f t h e b e d s a r e c h a n g e d o n c e g u e s t s a r e l e a v i n g .

Further Ideas :

• M o n i t o r e n e r g y c o n s u m p t i o n : t o v a l u a t e t h e r e s u l t s o f y o u r a c t i o n s .

• H e a t w a t e r u s i n g s o l a r p o w e r : h o p i n e o . o r g / e n / a c t i v e - s o l a r - w a t e r - h e a t e r

• H e a t w a t e r u s i n g c o m p o s t : h o p i n e o . o r g / e n / c o m p o s t - w a t e r - h e a t e r

• R e p l a c e l o w c o n s u m p t i o n b u l b s b y L E D s : h o p i n e o . o r g / e n / l e d - l i g h t s

• M i n i m i z e u s e o f l a u n d r y d r y e r : b i o - c l i m a t i c r o o m t o d r y c l o t h e s n a t u r a l l y ( t o m a k e i t s o f t e r : 1 0

m i n i n t h e l a u n d r y d r y e r w i t h o u t t e m p e r a t u r e w h e n i t ’ s d r y ) : h o p i n e o . o r g / e n / s o l a r - d r y e r

ENERGY MANAGEMENT

WATER MANAGEMENT

Current Responsible Practices :

W a t e r c o m e s f r o m a n a t u r a l s p r i n g .

G r a y a n d b l a c k w a t e r : f i l t e r e d i n s e p t i c t a n k s .

Further Ideas :

• M o n i t o r w a t e r c o n s u m p t i o n : t o q u i c k l y n o t i c e a n d r e p a i r a n y s o r t o f l e a k s .

• F i l t e r a n d r e u s e g r e y w a t e r ( B i o g a r d e n ) : h o p i n e o . o r g / e n / b i o g a r d e n

WATER MANAGEMENT

WASTE MANAGEMENT

Current Responsible Practices :

O f f e r f r e e p o t a b l e w a t e r t o g u e s t s t o a v o i d p l a s t i c b o t t l e s .

O r g a n i c w a s t e f r o m t h e k i t c h e n a n d t h e g a r d e n a r e c o m p o s t e d .

R e c y c l a b l e w a s t e a r e s o r t e d o u t a n d c o l l e c t e d b y t h e m u n i c i p a l w a s t e c o l l e c t o r .

E c o - f r i e n d l y c l e a n i n g p r o d u c t s , s o a p d i s p e n s e r s .

Further Ideas :

• F o l l o w t h e t h r e e “ R ’ s ” p r o g r a m : R e d u c i n g , R e u s i n g a n d R e c y c l i n g .

• M a k e a q u a l i t y c o m p o s t : f o r e x a m p l e v e r m i c o m p o s t i n g h o p i n e o . o r g / e n / v e r m i c o m p o s t i n g

• M a k e y o u r o w n n a t u r a l s o a p : h o p i n e o . o r g / e n / m a k e - y o u r - o w n - n a t u r a l - s o a p

• I n s t a l l a d o m e s t i c b i o d i g e s t o r : h o p i n e o . o r g / e n / b i o d i g e s t e r

• M i n i m i z e t r a s h e s : r e f i l l a b l e w a t e r b o t t l e s t o g u e s t s , r e f i l l a b l e b a t h r o o m a m e n i t i e s , d e p o s i t

g l a s s b o t t l e s ( v s m e t a l c a n s ) .

• R e u s e s o a p ’ s a m e n i t i e s r e s t s : h o p i n e o . o r g / e n / t a b l e t s - s o a p s - r e c y c l i n g

WASTE MANAGEMENT

AGRICULTURE & CATERING

Current Responsible Practices :

H o m e m a d e a n d f r e s h c u i s i n e c o o k e d f r o m l o c a l p r o d u c e r s a n d f r u i t s f r o m t h e g a r d e n .

T h e C o f f e e p l a n t a t i o n H a c i e n d a Ve n e c i a t r i e s a s m u c h a s p o s s i b l e t o u s e r e s p o n s i b l y

c h e m i c a l s , f i l t e r g r a y w a t e r s , c o m p o s t a n d r e c y c l e s o r g a n i c w a s t e .

Further Ideas :

• G r o w n y o u r o w n o r g a n i c g a r d e n : t o c o o k w i t h f r e s h , s e a s o n a l a n d l o c a l i n g r e d i e n t s .

• Ta g t h e n a m e s o f p l a n t s : t o m a k e a n e d u c a t i o n a l g a r d e n f o r g u e s t s t o l e a r n f r o m .

• M a k e y o u r h o m e m a d e b r e a d o r j a m : h o p i n e o . o r g / e n / h o m e m a d e - j a m & h o m e m a d e - b r e a d

• P r e f e r b a b y p l a n t s t h a n c u t f l o w e r s f o r d e c o r a t i o n : h o p i n e o . o r g / e n / p l a n t s - v s - f l o w e r s

• M a n y m a n u a l s a n d g u i d e s a b o u t p e r m a c u l t u r e : o n h t t p : / / c a m i n o s o s t e n i b l e . o r g

AGRICULTURE & CATERING

CONSTRUCTION

Current Responsible Practices :

K e e p s t h e t r a d i t i o n a l a r c h i t e c t u r a l s p i r i t o f t h e r e g i o n .

Wo r k s e x c l u s i v e l y w i t h l o c a l l a b o r a n d t e c h n i q u e s .

Tr y t o u s e l o c a l a n d r e n e w a b l e m a t e r i a l w h e n p o s s i b l e : l i k e b a m b o o a n d r e s p o n s i b l e

c o n s t r u c t i o n w o o d f r o m p l a n t a t i o n s o r f a l l e n t r e e s .

Further Ideas :

• U s e p a s s i v e s o l a r b u i l d i n g d e s i g n p r i n c i p l e s : « S u n , W i n d , a n d L i g h t : A r c h i t e c t u r a l D e s i g n

S t r a t e g i e s » M a r k D e K a y & G . Z . B r o w n

• G e t a m a x i m u m o f n a t u r a l l i g h t : f o r e x a m p l e h o p i n e o . o r g / e n / s o l a r - l i g h t i n g - b o t t l e

• U s e r e s p o n s i b l e m a t e r i a l , l i k e c e r t i f i e d w o o d p l a n t a t i o n o r b a m b o o f o r e x a m p l e .

• B u i l d w a l l s w i t h r a m m e d e a r t h : h o p i n e o . o r g / e n / r a m m e d - e a r t h - c o n s t r u c t i o n

• P a i n t w o o d w i t h a e c o - f r i e n d l y p a i n t i n g : h o p i n e o . o r g / e n / o c h e r s - p a i n t

• M a n y m a n u a l s a n d g u i d e s f o r b i o - c o n s t r u c t i o n : o n c a m i n o s o s t e n i b l e . o r g

CONSTRUCTION

LOCAL DEVELOPMENT

Current Responsible Practices :

1 4 e m p loyees c ont rac t e d a l l ye ar l ong and f rom t he ne ig hb orhood ( 1 2 f u l l t im e ) .

Work s in c o l l ab orat ion w it h l oc a l p e op l e f or e x t ra t ou r is m s e rv ic es: t rans p ort at ion, g u ides , g arde ning , c arp e nters …

M e m b er of t he nat ional as s oc iat ions “ Col om b ian Hos t e ls ” and “ Cot e lc o ”.

R e c e iv es re g u lar l y s t u de nts f or int e rns h ips and ap p re nt ices h ips (P rog ram “ S e mil lero de B i l ing uis mo ” at Ca l das U niv e rs ity)

Further Ideas :

• S e l l l o c a l a r t - c r a f t s t o y o u r g u e s t s , d o n ’ t t a k e a n y % , b u y s o m e f o r y o u r h o t e l d e c o r a t i o n .

• B e a n a c t i v e m e m b e r o f a l o c a l d e v e l o p m e n t i n i t i a t i v e t o s u p p o r t c o l l e c t i v e e f f o r t s t o b e t t e r

p r o m o t e t h e d e s t i n a t i o n t o w a r d s i n t e r n a t i o n a l m a r k e t s .

• O f f e r t o y o u r s t a f f t o o r g a n i z e t h e i r o w n p e r s o n a l i z e d “ t o u r s ” t o g u e s t s : “ g a r d e n ’ s p l a n t s ” ,

“ c o o k i n g c l a s s ” , “ w i l d l i f e n i g h t w a l k ” a s e x t r a r e v e n u e d u r i n g t h e i r a f t e r - w o r k h o u r s .

LOCAL DEVELOPMENT

Current Responsible Practices :

F u l l y r e s p e c t n a t i o n a l l a w s i n t e r m o f s o c i a l s e c u r i t y , i n s u r a n c e s a n d w o r k i n g c o n d i t i o n s .

A l l e x t r a h o u r s o f e m p l o y e e s a r e c o m p e n s a t e d .

Ta k e a p a r t i c u l a r c a r e o f p r e g n a n t w o m e n e m p l o y e e s .

O f f e r f r e e c o f f e e t o u r s t o l o c a l s c h o o l s a n d f o u n d a t i o n s .

We l c o m e s l o c a l c o m m u n i t y e v e n t s a t t h e h o t e l ( l i k e c h r i s t m a s “ n o v e n a ” )

SOCIAL RESPONSIBILITY

Further Ideas :

• P r o v i d e r o o m a n d b o a r d t o a n E n g l i s h t e a c h e r t o p r o v i d e E n g l i s h c l a s s e s t o y o u r s t a f f a n d l o c a l

c o m m u n i t y .

• S u p p o r t a l o c a l s o c i a l i n i t i a t i v e b y d o n a t i n g t h e i n c o m e s o f a c o c k t a i l o r b a b y p l a n t s / s e e d s .

• L e t a l o c a l s c h o o l o r g a n i z i n g s w i m m i n g t e a c h i n g l e s s o n s a t y o u r h o t e l s w i m m i n g p o o l .

• S p o n s o r a l o c a l s c h o o l : h o p i n e o . o r g / e n / s p o n s o r i n g - s c h o o l

• O r g a n i z e a b a r t e r d a y w i t h t h e c o m m u n i t y : h o p i n e o . o r g / e n / b a t e r - d a y - w i t h - t h e - c o m m u n i t y

• O f f e r a t l e a s t o n e d i s a b l e d - a c c e s s i b l e r o o m .

SOCIAL RESPONSIBILITY

Current Responsible Practices :

P a r t o f t h e p r o p e r t y i s a n a t u r a l r e s e r v e .

I n v e n t o r y o f b i r d s p e c i e s i n o r d e r t o o f f e r b i r d w a t c h i n g t o u r s .

P r o m o t i o n o f a n i m a l s c o n s e r v a t i o n t o w a r d s l o c a l c o m m u n i t y .

LOCAL HERITAGE & BIODIVERSITY

Further Ideas :

• S u p p o r t a l o c a l p r o g r a m f o r b i o d i v e r s i t y : h o p i n e o . o r g / e n / s u p p o r t - l o c a l - b i o d i v e r s i t y - i n i t i a t i v e

• I n v e s t i n a n a t u r a l r e s e r v e a n d r e f o r e s t a t i o n : p r o t e c t a n i m a l s h a b i t a t s a n d w i l d v e g e t a t i o n .

• C r e a t e a b u t t e r f l y s a n c t u a r y : h o p i n e o . o r g / e n / b u t t e r f l i e s - s a n c t u a r y

• I n v i t e y o u r g u e s t s t o b e c o m e “ E c o - H e r o e s ” : o f f e r r e c y c l e d b a g s t o t r e k k e r s s o t h e y c a n c o l l e c t

w a s t e f o u n d i n t h e n a t u r e h o p i n e o . o r g / e n / g r e e n - t r e k - e c o l o g i c a l - h i k i n g

• P r o m o t e g r e e n m o b i l i t y : l i k e h i k i n g t r a c k s , h o r s e b a c k r i d i n g , b i k e , k a y a k s …

LOCAL HERITAGE & BIODIVERSITY

TRAVELERS’ AWARENESS

Current Responsible Practices :

S h a r e l o c a l k n o w - h o w a n d r e s p o n s i b l e p r a c t i c e s o f t h e c o f f e e p l a n t a t i o n d u r i n g c o f f e e t o u r s

( a v a i l a b l e i n s p a n i s h a n d e n g l i s h ) .

Further Ideas :

• E n g a g e y o u r s t a f f : r a i s e t h e i r a w a r e n e s s o n e n v i r o n m e n t a l / s o c i a l / e c o n o m i c a l s t a k e s , o f f e r

t h e m t o s h a r e i d e a s o f g o o d p r a c t i c e s a n d t o b e r e s p o n s i b l e o f i m p l e m e n t i n g s u c c e s s f u l l y

t h e i r o w n i n i t i a t i v e s .

• C o m m u n i c a t e a b o u t y o u r r e s p o n s i b l e p r a c t i c e s : o n y o u r w e b s i t e a n d a t t h e h o t e l : i n v i t e g u e s t s

t o a s k q u e s t i o n s a n d t a k e p a r t a s w e l l . R e a d : w w w . r e s p o n s i b l e t o u r i s m c o m m u n i c a t i o n . c o m

• P u b l i s h b l o g a r t i c l e s : g e t i n s p i r e d b y t h e e x c e l l e n t b l o g o f K a ’ A n a R e s o r t .

• U s e H u m o r : t o b e t t e r p a s s o n t h e m e s s a g e , e n g a g e p e o p l e a n d m a k e t h e m w i l l i n g t o t a k e

p i c t u r e s o f i t a n d s h a r e i t ( o n s o c i a l m e d i a ? ) . R e a d t h i s a r t i c l e c l i c k h e r e .

TRAVELERS’ AWARENESS

Contact :

Florie Thielin

florie@hopineo.org

www.hopineo.org

www.thehospitalitytour.com

www.facebook.com/thehospitalitytour

This document was elaborated in a serie of works and studiesallowing tourism professional to make their activity more sustainable.

What is missing? Which improvments could be done?Please, feel to free to share with us your feedback to continue

building together a better future for Hopineo, its partners, and more globallyfor a more responsible tourism.

« The recognition of tourism as an economic powerhouse and contributor to all three pillars of sustainable

development – economic, environmental and social – underlined the enduring relevance of UNWTO’s mission to

promote responsible, sustainable and universally accessible tourism. »

World Tourism Organization, 2013