Post on 28-Sep-2018
History and Facts About BATA, and
Forthcoming Challenges
ITS California Northern Section June 26, 2014 Carol Kuester
Director, Electronic Payments
∗ The Bay Area Toll Authority ∗ Created in 1997 to administer the base $1 auto toll on
seven state-owned bridges ∗ Empowered by the Legislature in 2005 to administer toll
revenue and provide joint oversight bridge construction with Caltrans and the CTC
∗ Manages and invests toll revenues, funds long-term capital improvements & rehab, oversees RM 1, RM 2, Seismic Retrofit Program
What is BATA?
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∗ Bridges
• Antioch • Benicia-Martinez • Carquinez • Dumbarton • Richmond-San Rafael • San Francisco-Oakland Bay Bridge • San Mateo-Hayward • Golden Gate Bridge (managed by GGB) ∗ Express Lanes
• I-680 Express Lane (managed by ACTC) • SR-237 Express Lane (managed by VTA) 3
Bay Area Toll Facilities
Annual Peak Period Lane Volumes
Bridge # of Staffed Lanes
# of ETC Lanes
Peak Period % ETC
Annual Traffic
SF Oakland Bay 9 11 82% 45 Million
Carquinez 8 4 65% 20.2 Million
Benicia-Martinez 9 3 (ORT) 70% 19 Million
San Mateo-Hayward 6 4 76% 17.5 Million
Richmond-San Rafael 4 3 70% 13.4 Million
Dumbarton 4 3 76% 10.8 Million
Antioch 1 2 55% 2.2 Million TOTAL 41 30 78% 128.1 Million
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∗ Consolidating to a Regional Customer Service Center
∗ Introducing Open Road Tolling
∗ Implementing time of day pricing and carpool tolls on San Francisco Bay Bridge
∗ Supporting all electronic tolling on Golden Gate Bridge
∗ Deploying a regional express lane network
Tolling to Achieve Policy Objectives
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Customer Service Centers 2003
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∗ Caltrans and Golden Gate Bridge operated independent customer service centers
Caltrans Customer
Service Center
Caltrans 7 Toll
Bridges
GGB Customer
Service Center
Golden Gate
Bridge
Interoperable Data Exchange, Fund Settlement
Single Customer Service Center
7
BATA Regional Customer
Service Center
SFO Parking
MTC Express Lanes (2016)
Golden Gate Bridge
VTA SR 237 Express Lanes
ACTC I-680 Express Lanes
BATA 7 Toll
Bridges
∗ BATA Regional Customer Service Center supporting multiple toll and parking facilities
Customer Service Center
• Call Center • Walk In • Voice Response System • Web • Account Management • Toll Tag Mailout • Process Payments • Handle Disputes • Generate Statements
• Tag Inventory • Transaction Processing • Financial Management • Credit Card Billing • Tag ID File to Lane • Reconciliation Files • Agency $ Settlement • Violation Processing • Send Violation Notices
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9 Total weekday peak-period FasTrak usage = 78%
FasTrak Account Growth
-
200,000
400,000
600,000
800,000
1,000,000
1,200,000
1,400,000
1,600,000
2001
2002
2003
2004
2005
2006
2007
2008
2009
2010
2011
2012
2013
2014
Regional Toll Collection Policy Change
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Purpose Influence congestion patterns by changing driver behavior
July 1, 2010 Policy Change • All Bay Area bridges increased tolls • Congestion pricing introduced on the
San Francisco-Oakland Bay Bridge • Implemented carpool toll requirements
Commute into San Francisco (WB)
Source: http://www.fhwa.dot.gov/ipd/images/revenue/webinar_033011/033011_image001.jpg
Prior carpool rules • Carpool definition generally 3+ • Free in commute periods
New carpool fare • State owned bridges $2.50 • Golden Gate Bridge $3.00
New rules to qualify as carpool • Requires FasTrak use • Travel in designated carpool lanes only
New Carpool Rules
13 Source: http://www.sfgate.com/news/article/New-bridge-tolls-shake-up-casual-carpool-market-3255827.php#photo-2405069
Bay Bridge Congestion Pricing
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Bay Bridge Auto Toll
• Weekday Peak: $6
• Weekday Off Peak: $4
• Weekends: $5
• Other state owned bridges: $5
All Electronic Tolling (AET) -Golden Gate Bridge-
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Cash collection removed from the Golden Gate Bridge toll plaza in March 2013
• Toll collection methods — License plate image used to bill the
registered vehicle owner — FasTrak tag
• Introduced new payment options — Image based license plate accounts — Cash payment kiosks at retail locations
• Other Bay Area bridges will be studied
AET Challenges
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On-going education for casual users • Visitors/Tourists
― Rental car agreements
Managing multiple brands • Delivering different business rules
seamlessly • Balancing independence with regional
consistency
Express Lane Network Phase I
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Two express lanes operating today • I-680 southbound • SR-237 More facilities coming • I-580 • Regional network including
• HOV conversion • Bridge approaches
Three agencies delivering lanes
Growing the Express Lane Network
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Multiple Express Lane Operators in Regional Network • 550 miles planned • Business rules & policies • Infrastructure • Public facing points of contact
Regional Messaging to Users • What is it?, How do I use it?, How
much does it cost?
Looking Forward
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How can BATA best relieve congestion and improve efficiency of toll collection? ∗ Increase use of FasTrak® & convert staffed
bridge toll lanes to dedicated FasTrak lanes ∗ Consider expanding all electronic tolling ∗ Support Express Lane network deployment ∗ Educate customers and provide responsive
customer service