Our Program

If you’re interested in being part of thecomputer industry, working in customersupport is a great place to start. The HelpDesk Analyst: Tier 1 Support Specialist Onlinetraining program will give you the skills towork in this exciting field.

The computer support industry is one of thefastest-growing fields, and there is everyindication that this growth will continue. Thisprogram uniquely prepares you to work as asupport specialist by focusing on thebusiness needs of the customer, establishingcredibility and trust, and handling the mostdifficult customer scenarios. You'll learnabout problem solving and troubleshooting,team dynamics, and interpersonalcommunication skills. You'll also get a broadoverview of the back-office operations of asupport center, and the common industrytools and technologies used in providingexceptional customer support.

Help Desk Analyst: Tier 1 Support Specialist

Labor Stats

Median Income:

$50,380which is higher than the national average

across all occupations