Help Desk Analyst: Tier 1 Support...
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Our Program If you’re interested in being part of the computer industry, working in customer support is a great place to start. The Help Desk Analyst: Tier 1 Support Specialist Online training program will give you the skills to work in this exciting field. The computer support industry is one of the fastest-growing fields, and there is every indication that this growth will continue. This program uniquely prepares you to work as a support specialist by focusing on the business needs of the customer, establishing credibility and trust, and handling the most difficult customer scenarios. You'll learn about problem solving and troubleshooting, team dynamics, and interpersonal communication skills. You'll also get a broad overview of the back-office operations of a support center, and the common industry tools and technologies used in providing exceptional customer support. Help Desk Analyst: Tier 1 Support Specialist Labor Stats Median Income: $50,380 which is higher than the national average across all occupations
Transcript of Help Desk Analyst: Tier 1 Support...
Our Program
If you’re interested in being part of thecomputer industry, working in customersupport is a great place to start. The HelpDesk Analyst: Tier 1 Support Specialist Onlinetraining program will give you the skills towork in this exciting field.
The computer support industry is one of thefastest-growing fields, and there is everyindication that this growth will continue. Thisprogram uniquely prepares you to work as asupport specialist by focusing on thebusiness needs of the customer, establishingcredibility and trust, and handling the mostdifficult customer scenarios. You'll learnabout problem solving and troubleshooting,team dynamics, and interpersonalcommunication skills. You'll also get a broadoverview of the back-office operations of asupport center, and the common industrytools and technologies used in providingexceptional customer support.
Help Desk Analyst: Tier 1 Support Specialist
Labor Stats
Median Income:
$50,380which is higher than the national average
across all occupations
