Transcript of HCC 175 Slides 2 16 2015 Ver Li
- 1. I HEAR, I FORGET. I SEE, I REMEMBER I DO, I UNDERSTAND -
CONFUCIUS
- 2. APPROACHING EACH ASSIGNMENT First, Dont Panic Focus on one
task at a time Give yourself plenty of time Step back & assess
each project before you start Use the 3 step writing process (Plan,
Write, Complete) Learn from the examples & model documents
Learn from experience
- 3. WHAT IS COMMUNICATION? Communication is the process of
transferring information and meaning between senders and
receivers
- 4. WHAT EMPLOYERS LOOK FOR IN JOB APPLICANTS Communication
skills Interpersonal & team skills Intercultural &
international awareness & sensitivity Data collection, analysis
& decision making skills
- 5. WHAT EMPLOYERS LOOK FOR IN JOB APPLICANTS Computer &
electronic media skills Time & resource management Flexibility
& adaptability Professionalism
- 6. WHAT IS PROFESSIONALISM? Professionalism is the quality of
performing at a high level & conducting oneself with purpose
& pride
- 7. PROFESSIONALISM-COMPONENTS Striving to excel Being
dependable & accountable Being a team player Demonstrating a
sense of etiquette Making ethical decisions Maintaining a positive
attitude
- 8. ELEMENTS OF PROFESSIONALISM WHAT ARE EXAMPLES FROM YOUR OWN
LIFE EXPERIENCE?
- 9. YOU Family Society Friends Organization s
- 10. WHAT IS A TEAM? TEAM: Unit of 2 or more people who share a
mission & the responsibility for working to achieve a common
goal
- 11. YOU Teams ORGANIZATIO N
- 12. HCC ORGANIZATION/COMPANY If HCC was viewed as a company or
organization, what is your relationship to this company? Roles?
Components? Where do you fit in with this company? What has been
your strengths as a member of this company? What has been your
deficits?
- 13. ORGANIZATIONAL STRUCTURES President/CEO Vice Presidents
Employee Employee Managers Employee
- 14. ORGANIZATIONAL STRUCTURE-MATRIX Manager s Other Manager s
Customers Virtual Public Employe e Peers SupervisorTeam
- 15. VARIOUS TYPES OF LISTENING CONTENT LISTENING: Understand
& retain info in speakers message CRITICAL LISTENING:
Understand: Logic of message Strength of evidence Validity of
conclusion Implication of message Speaker intent
- 16. DOMESTIC LISTENING SKILLS
- 17. VARIOUS TYPES OF LISTENING EMPATHETIC LISTENING To
understand the speakers feelings, needs, & wants Do not
judge
- 18. LISTENING 5 STEPS 1. RECEIVING (hear it, acknowledge it) 2.
DECODING (assign meaning) 3. REMEMBERING (short term memory to long
term memory) 4. EVALUATING (critical thinking skills, fact vs.
opinion) 5. RESPONDING
- 19. LISTENING 5 STEPS RECEIVING DECODIN G REMEMBERINGEVALUATI
NG RESPONDING
- 20. VARIOUS TYPES OF LISTENING SELECTIVE LISTENING DEFENSIVE
LISTENING
- 21. CULTURE SHARED SYSTEMS OF SYMBOLS, BELIEFS, VALUES,
ATTITUDES, VALUES, EXPECTATIONS & NORMS FOR BEHAVIOR
- 22. AMERICAN CULTURE 1950S
- 23. POST WWII AMERICAN CULTURAL VALUES RUGGED INDIVIDUALISM
HARD WORK EQUALS SUCCESS THE AMERICAN DREAM (for some) THE AMERICAN
FAMILY (Father, Mother, 3 + CHN) CONFORMITY AS THE NORM HAPPINESS:
FAMILY, FAITH & FRIENDS
- 24. DANIEL BOONE-1950S Birth of Television & Birth of a
Nation
- 25. DIVERSITY All of the characteristics & experiences that
define each of us as individuals Of the top 10 export markets for
US products, only 2 (Canada & Great Britain) have ENGLISH as
their 2nd language (and Canada has French as an official
language)
- 26. DIVERSE WORKFORCE WIDE RANGE OF SKILLS, TRANSITIONS,
BACKGROUNDS, EXPERIENCES, OUTLOOKS & ATTITUDES TOWARD WORK
- 27. STEROTYPING ASSIGNING GENERALIZED ATTRIBUTES TO AN
INDIVIDUAL ON THE BASIS OF MEMBERSHIP IN A PARTICULAR
- 28. YOUR CULTURAL INFLUENCES- 0-10 Y.O. WHAT WERE YOUR OWN
CULTURAL INFLUENCES DURING YOUR FIRST TEN YEARS OF LIFE ON THIS
PLANET?
- 29. GUIDELINES FOR ADOPTING TO ANY BUSINESS CULTURE Become
aware of your own biases Exercise tolerance, flexibility, &
respect Practice patience & maintain a sense of humor Ignore
the Golden Rule- Treat people they way YOU want to be treated vs.
Treat people the way THEY want to be treated
- 30. THREE STEP WRITING PROCESS PLAN WRITE COMPLETE
- 31. STEP # 1 PLAN ANALYZE THE SITUATION GATHER THE INFORMATION
SELECT THE RIGHT MEDIUM ORGANIZE THE
- 32. STEP # 2 WRITE ADAPT TO YOUR AUDIENCE COMPOSE THE
MESSAGE
- 33. STEP # 3 COMPLETE REVISE THE MESSAGE PRODUCE THE MESSAGE
PROOFREAD THE MESSAGE DISTRIBUTE THE MESSAGE
- 34. TWO QUICK POINTS TO REMEMBER FOR ALL MESSAGES: BE EFFECTIVE
BE EFFICIENT
- 35. JOURNALISTIC APPROACH WHO? WHAT? WHEN? WHERE? WHY?
HOW?