Hampshire’s Implementation of e-Government Strategy

Andy Holdup E-Government programme manager

This afternoon’s session

• The role of the Web in e-government

• The role of information in e-government

• The futility of going it alone• The importance of being

Hampshire (or Fareham or Basingstoke, depending on the circumstances)

What’s it all for?

Reporting a highway defect to the Council

Letter

Q Which of the following methods would you be most likely to use now/in two years’ time if you needed to report a highway defect, such as a large pothole, to the Council?

90%

28%

23%

17%

11%

78%

20%

40%

14%

10%

Telephone

E-mail

Speak to local Councillor

Personal visit to office

Base: 945 Hampshire residents aged 16+. Fieldwork postal April-June 2002

FutureNow

Attitudes towards new technology

Base: 945 Hampshire residents aged 16+. Fieldwork postal April-June 2002

I find it easy to use new technology

% Agree

Q To what extent do you agree or disagree with the following statements about new technology?

There is nothing useful on the Internet that I can’t find elsewhere

I prefer to stick to more traditional methods of communication

I prefer to have somebody who will use a computer for me

% Disagree

The Internet I only for young people

Net +/-

Using new technology would make it easier for me to deal with the Council

+45

+13

-53

-51

+11

-73

6831

Visiting ‘Hantsweb’

% Yes

Q Do you personally use the internet these days?

% No

Q Have you ever visited Hantsweb, Hampshire County Council’s website, on the internet?

4158

% Yes% No

Base: All who use the internet (559)Base: 956 Hampshire residents aged 16+. Field postal July-September 2002

Accessing information on Hantsweb

Base: All who have visited Hantsweb (221)

Q Thinking again about the last time you visited Hantsweb, how easy or difficult was it finding the information you wanted?

14%

55%

17%

8%3%2%

Neither easy nor difficult

Very easyDon’t know

Fairly difficult

Fairly easy

Very difficult

Information is good overall

Base: All who have visited Hantsweb (221)

Q Overall, how would you rate the information provided on Hantsweb?

21%

56%

14%

5%4%

Neither good nor

poor

Very good

Don’t know

Fairly poor

Fairly good

Very poor (1%)

Accessing services using the Internet

Base: 945 Hampshire residents aged 16+. Fieldwork postal April-June 2002

Finding out information about local events

Q In the future, which of these services, if any, might you consider obtaining electronically (the internet)?

Booking an appointment

Finding out how to apply for a public service

Applying for a service

Viewing or contributing to a public meeting

Taking part in a public consultation/survey

Telling the local Council about something

Renewing, changing or querying an existing service you receive

Making payments for County Council service

Accessing services using the Digital Television

Base: 945 Hampshire residents aged 16+. Fieldwork postal April-June 2002

Finding out information about local events

Q In the future, which of these services, if any, might you consider obtaining electronically (digital television)?

Booking an appointment

Finding out how to apply for a public service

Applying for a service

Viewing or contributing to a public meeting

Taking part in a public consultation/survey

Telling the local Council about something

Renewing, changing or querying an existing service you receive

Making payments for County Council service

Accessing services using a Public Information Point

Base: 945 Hampshire residents aged 16+. Fieldwork postal April-June 2002

Finding out information about local events

Q In the future, which of these services, if any, might you consider obtaining electronically (a Public Information Point)?

Booking an appointment

Finding out how to apply for a public service

Applying for a service

Viewing or contributing to a public meeting

Taking part in a public consultation/survey

Telling the local Council about something

Renewing, changing or querying an existing service you receive

Making payments for County Council service

Would never access services electronically!!

Base: 945 Hampshire residents aged 16+. Fieldwork postal April-June 2002

Finding out information about local events

Q In the future, which of these services, if any, might you consider obtaining electronically?

Booking an appointment

Finding out how to apply for a public service

Applying for a service

Viewing or contributing to a public meeting

Taking part in a public consultation/survey

Telling the local Council about something

Renewing, changing or querying an existing service you receive

Making payments for County Council service

% would never use

The Web will probably not be people’s first choice for public services for the foreseeable future

Forms and Workflow

The Web (Hantsweb, districts, UKOnline, others)

Informationcentres

Contactcentres

Otheragencies

Access to services

Services

People

The Web should be seen primarily as a tool to support front line staff – self service is a valuable spin-off

Going it alone

•How do you make it seamless?

•How do you afford it?•Why would you want to do it?