Globalization of Services

IT systems

Telecommunication systems

2008- New Phase of Maturity

• Costs • CAPEX

frozen• Optimize

Spend• Savings

• Reduce redundancies

• Leverage shared services

• Opportunities improved

• Team efficiency

• Value Leakage

• Productivity• Deliverables• Savings• Team Morale• Global

Governance

• Restructure• Line

extension• Extend

services to BUs

• Shareholder value

• Portfolio Audit

• Standardize prices- improve pricing

• Length Extension

• Terms and conditions

BUSINESS IMPERATIVES

ROG- Return On Globalization

TIME TO SAVINGSTIME TO SAVINGS

PROACTIVE AND REACTIVE DECISIONSPROACTIVE AND REACTIVE DECISIONS

EXPERTISE AND EXPERTISE AND EXPERIENCEEXPERIENCE

TESTED APPROACHTESTED APPROACH

Time, Resources and Attention

INVESTMENT

XchangingCase analysis

THE INNOVATIVE BANK PROCESSING PARTNERSHIP

• European Bank – 3000 Employees- standalone, subsidiary transactional bank- processing, printing and mailroom functions

• Vision – To make Profits in the long run.• In 5 years – only 2 customers• Security and sensitivity of outsourcing to a competitor- being

questioned• Large cost , but no profits

NEUTRALITY

INVESTMENT AVOIDANCE

PROCESSING PLATFORM

REQUIREMENTS

Xchanging

PARTNER TO MARKET

• Xchanging – Business processing, proven implementation approach, Lean Six Sigma and IT excellence- Faster, cheaper and better services.

• MNC customers- 42 countries- global spread.

UPP: ENTERPRISE PARTNERSHIP

Visibility, control and transparencyIndependent processing specialist

Processing knowledge - regulatory regimesContinued employment

EUROPEAN BANK XCHANGING

Quarterly review of performanceChannelization of talent and energy

Productivity improvementService performance

Tactical implementation technology operations

Central operating environment

Thank You!We are all increasingly connected, but nobody's in charge.

Anirban SahaRibhav Bansal

Ritesh JainSweety Medappa

Tarang AgarwalVidhyalakshmi K