Globalization of services
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Globalization of Services
IT systems
Telecommunication systems
2008- New Phase of Maturity
• Costs • CAPEX
frozen• Optimize
Spend• Savings
• Reduce redundancies
• Leverage shared services
• Opportunities improved
• Team efficiency
• Value Leakage
• Productivity• Deliverables• Savings• Team Morale• Global
Governance
• Restructure• Line
extension• Extend
services to BUs
• Shareholder value
• Portfolio Audit
• Standardize prices- improve pricing
• Length Extension
• Terms and conditions
BUSINESS IMPERATIVES
ROG- Return On Globalization
TIME TO SAVINGSTIME TO SAVINGS
PROACTIVE AND REACTIVE DECISIONSPROACTIVE AND REACTIVE DECISIONS
EXPERTISE AND EXPERTISE AND EXPERIENCEEXPERIENCE
TESTED APPROACHTESTED APPROACH
Time, Resources and Attention
INVESTMENT
XchangingCase analysis
THE INNOVATIVE BANK PROCESSING PARTNERSHIP
• European Bank – 3000 Employees- standalone, subsidiary transactional bank- processing, printing and mailroom functions
• Vision – To make Profits in the long run.• In 5 years – only 2 customers• Security and sensitivity of outsourcing to a competitor- being
questioned• Large cost , but no profits
NEUTRALITY
INVESTMENT AVOIDANCE
PROCESSING PLATFORM
REQUIREMENTS
Xchanging
PARTNER TO MARKET
• Xchanging – Business processing, proven implementation approach, Lean Six Sigma and IT excellence- Faster, cheaper and better services.
• MNC customers- 42 countries- global spread.
UPP: ENTERPRISE PARTNERSHIP
Visibility, control and transparencyIndependent processing specialist
Processing knowledge - regulatory regimesContinued employment
EUROPEAN BANK XCHANGING
Quarterly review of performanceChannelization of talent and energy
Productivity improvementService performance
Tactical implementation technology operations
Central operating environment
Thank You!We are all increasingly connected, but nobody's in charge.
Anirban SahaRibhav Bansal
Ritesh JainSweety Medappa
Tarang AgarwalVidhyalakshmi K