Post on 07-Apr-2018
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communications to varying personalities is a key component in expressing the
urgency and priority that is the essence of providing reliable network services
support.
Work History
Metro Telecommunications April 2010-Present
CLEC Pots and Bri line maintenence and repair for service provided in 50
states such Fairpoint, Bell South ,Verizon, Qwest and other local lec
companies
Verizon 2003-2008
New York State Network Switch Surveillance and Maintenance Center
manager responsible for Verizon TDM Network End offices, remote sites and
Softswitches (VTOA/VOIP) in the Northeast Region.
Duties included managing the monitoring of and responding to all
software,hardware and environmental Central Office alarms. Multiple
department interaction and Tier I technical support for internal and external
customers.
In this 24 x 7 operation all critical and major alarms were reported to the
Federal Communication Commission (FCC). I identified critical alarms andnotified the responsible personnel as to the nature of the trouble, its location and
the restore to service resolution.
This procedure resulted in lowered FCC reportable minutes per outage and
avoiding FCC fines.
Increased administrative responsibilities included requesting and updating
personnel systems access, desktop support and secure access , updating
employee absence tracking systems , verifying electronic timecards and
bargaining union grievances.
Verizon 2001-2003
Promoted to spearhead newly formed New York City Network Test Center as
manager responsible for residential and business customer voice and data
service.
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Inter company technical support for service managers of large premium
customers located in Manhattan and Long Island.
Troubleshooting and providing technical support for hardware and software
issues generated by alarms or identified from customer trouble reports.
Administrative duties included scheduling 24 x7 operation and implementing
the employee absence and tardiness control plan. Routinely exceeded the 600,minimum per day, customer trouble report load
resulting in a 25% reduction in overtime budget.
Bell Atlantic / Verizon 2000-2001
New York State Enterprise Special Services technician responsible for testing
DS0 service circuits and providing customer support with isolating troubles on
out of service circuits. Experience testing in Sarts and React remote testing.Heavy customer interfacing and vendor support.
NYNEX / Bell Atlantic 1988-2000
Greater Metropolitan New York Switching Control Center as a technician
responsible for programming call routing and customer line translations.
Monitored network switch equipment for outages ,software errors and abnormal
events. Also Involved with New York State Signaling 7 network wide conversionand Enhanced Emergency 911 translations. I also maintained ISDN BRI (Basic
Rate) and PRI (Primary Rate) service for internal and external customers.
Skills
Proficient in Nortel DMS-100(TDM) switch translations, XA(front end) core
maintenance ,Office data backup, Succession Switch ,VTOA MDM (Voice
Trunking Over ATM)
access and maintenance, (IEMS) Integrated Element Management System forSoftswitch maintenance, AE (Abnormal Event) creation and management,
Trouble ticket creation and handoff to Central Office and Field locations,TIRKS
(Trunk Inventory Record Keeping System) word documents and circuit details.
Also have intermediate knowledge of Interoffice facilities (Transport), T1,T3,
STS1 and STS3 and SONET. Administration for Central Office Technicians.
Intermediate level Microsoft Word, Excel and Powerpoint . Intermediate
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knowledge SQL, DNS, RIP,OSPF,BGCP,OSI layers,DHCP and TCP/IP.
Technical Development
Video Hub Office (VHO) Overview, Broadcast Video Overview, FIOS
Troubleshooting Process Flow for I&M (Installation and MaintenanceTechnicians), Verizon certification in Softswitch Overview, Passport PVG for
Succession PT-IP(AALS), Succession UA-IP SN07 Network Fundamentals,
VoIP (Voice Over Internet Protocol) and Softswitch Basics. Additional Next
Generation Technologies:
FTTP Architecture and Technology, Verizon Specific Products, and Emerging
Technologies,completed several Cisco CCENT online study guides and E-labs.
Product Marketing
Hosted a Verizon sponsored FIOS neighborhood event at my residence topromote
FIOS that resulted in 20 new FIOS customers.
Education
Queensborough Community College
Intensive 390 hour Certificate program in Laser and Fiber Optics Training
consisting of Practical and Theoretical work in Lasers, Fiber Optics, Networking,
Physics, Technical Mathematics, and Technical Writing
Queensborough Community College
2 years in Electronic Technology
Farmingdale University
June 2009 -3 month Photovoltaic (Solar energy) Workshop