Post on 28-Dec-2015
Gemm Learning Accounting Department
Accounting
Billing CycleAka: That time of the month…
• Prepaid Customers – As sale occurs
• Monthly customers – 1st of the month• Invoices generated and payment received from monthly and
those continuing from prepaid plans• Anne and Michelle determine who is continuing based on SF
“Active Students”
• Financing customers – 15th of the month• Payments received • Invoices have been generated at time of sale
Discussion Points • Alternative payment forms• Avoid offering exceptions to recurring payment
schedule• Delayed starts – a time bomb – let’s define• Prepay upgrades – when do we offer. Rules?• Financing clients – we NEED personal info. Add
Agreement Form to Start Check List. Separate email?• Refunds – whose call?• Communication of requests to Anne via email – no
more…Use billing exceptions
??? Questions from Customers ???
• Balance on my account – Financing• Skip/delay payment – Financing• Change payment method/person paying • Receipts for service• Tax Deductibilty
Human Resources
• Vacation Policy • 2 weeks/year• 3 weeks after 3 years of service• 4 weeks after 10 years of service
– Timing is important. For Operations, best times are Sep -May. For Sales, best times are July-Aug and Dec.
• Sick Leave – stay healthy
• Unpaid Leave – Where are you going??