Gemm Learning Accounting Department

Accounting

Billing CycleAka: That time of the month…

• Prepaid Customers – As sale occurs

• Monthly customers – 1st of the month• Invoices generated and payment received from monthly and

those continuing from prepaid plans• Anne and Michelle determine who is continuing based on SF

“Active Students”

• Financing customers – 15th of the month• Payments received • Invoices have been generated at time of sale

Discussion Points • Alternative payment forms• Avoid offering exceptions to recurring payment

schedule• Delayed starts – a time bomb – let’s define• Prepay upgrades – when do we offer. Rules?• Financing clients – we NEED personal info. Add

Agreement Form to Start Check List. Separate email?• Refunds – whose call?• Communication of requests to Anne via email – no

more…Use billing exceptions

??? Questions from Customers ???

• Balance on my account – Financing• Skip/delay payment – Financing• Change payment method/person paying • Receipts for service• Tax Deductibilty

Human Resources

• Vacation Policy • 2 weeks/year• 3 weeks after 3 years of service• 4 weeks after 10 years of service

– Timing is important. For Operations, best times are Sep -May. For Sales, best times are July-Aug and Dec.

• Sick Leave – stay healthy

• Unpaid Leave – Where are you going??