From bean counting to adding value:

Using Statistics to Transform Services

Diarmuid Stokes

College Liaison Librarian

UCD Library

Diarmuid.stokes@ucd.ie

@dstokes01

Gathering statistics with no real purpose

Cooperating with Other Units

“Work Smarter Together”

UCD Registry

Unique UCD product designed for Student Desk Built within UCD’s Data management environment Ability to link queries to student record

Many meetings and demonstrations later….

Pilot in the Health Sciences Library

The library desk team visited the student desk team

All Librarians who meet with students also use UniShare

Pilot Review

holistic view of student activities in the library

From entry to circulation to query

Impact of UniShare in the Library

Improved experience for students

Informed staffing decisions and service models

of specific student groups

Understanding and targeting service needs

Evidence to inform teaching and e-learning tools

Targeted communication to staff

…Building valuable relationships with other Units

Sharing information across UCD to improve services and student experience

…No direct cost to Library…

Other benefits of UniShare include…

…no maintenance or IT issues…

Library referrals

to Student Desk

37,557

The statistics so far…

279

Total Library Queries

Student Desk referrals to

Library

Total Student Desk

Queries

58,784

Future Developments

Outcomes for the Library

•No more bean counting

•Closed Data collection Cycle

•Collaborating with other units

•Using information to improve services, teaching and communication

•No cost implications

•No IT issues

•Improving support across campus for students

Awesome

Clone Terror with Jelly Beans https://www.flickr.com/photos/kalexanderson/5461205156/

Purposeless except for its beauty https://www.flickr.com/photos/lisacee/6956912254/

Working together… https://www.flickr.com/photos/lollyman/4424552903

Space https://www.flickr.com/photos/bram/45332/

Double Decker Couch https://www.flickr.com/photos/gardner67/12719182654/

A meeting https://www.flickr.com/photos/seniwati/4468588750/

The moustache https://www.flickr.com/photos/pasukaru76/5975147798/

The troops are assembled! Prepare for battle troops https://www.flickr.com/photos/ltdemartinet/3767568246

My kinda girl https://www.flickr.com/photos/eldave/9731334346/

Lego Conference https://www.flickr.com/photos/bfishadow/2883788275/

Legolib https://www.flickr.com/photos/30976576@N07/6615779067/

Great Library of Scio https://www.flickr.com/photos/ludgonianindustrialunion/5536093478

170/366 https://www.flickr.com/photos/nuwandalice/7395786858/

On Target https://www.flickr.com/photos/vizzzual-dot-com/2655969483/

Day 263 https://www.flickr.com/photos/pasukaru76/4563054275/

Communication is the key https://www.flickr.com/photos/wiertz/13195153284/

Legos giving head https://www.flickr.com/photos/atomicbartbeans/336852037

NTR23 https://www.flickr.com/photos/ntr23/5075987715/

Fixedish https://www.flickr.com/photos/fungleo/4223518006/

Results of elections http://www.flickr.com/photos/ntr23/4650249185

Classic Space FTW https://www.flickr.com/photos/27433628@N05/2733703880/

The piece of resistance https://www.flickr.com/photos/masked-builder/12779630003/

Images