By

Chirag Parmar

140210125078

Ashish Parmar

140210125076

IntroductionThe exchange of information, ideas and knowledge

between sender and receiver through an accepted code of

symbols.

Two way process

The term ‘communication’, derived from a Latin term

‘communicare’.

Sender-Encoding-Mediums-Decoding-Receiver-Feedback

Process of Communication

Medium

Feedback

Sender Receiver

encode decode

Noise in CommunicationPhysical Noise (channel)

Psychological Noise

Reasons:

Faulty background, surrounding noise, high volume,

illegible handwriting

Ambiguous sentence structure, faulty grammar,

misspelling, incorrect pronunciation or punctuation

General & Technical CommunicationGeneral:

Contains a general message

Informal in style and approach

No set pattern

Mostly oral

Not always for a specific audience

No use of technical terms or graphics

Technical:

Contains a technical message

Mostly formal in style and approach

Follows a set pattern

Both oral and written

Always for a specific audience

Frequently involves jargons, graphics etc.

Meaning in CommunicationLanguage employs a combination of words to

communicate ideas in a meaningful way.

By changing the word order in a sentence, you can

change it’s meaning, and make it meaningless.

E.g.: I eat rice only.

I only eat rice.

Characteristics of Language1-Artificial:

It’s a man made system.

Man modifies meanings of words as per the need.

E.g. ‘nice’-means good

It’s Latin root ‘nescire’ means to be ignorant

And in 13th century it meant stupid, foolish

Characteristics of Language2-Resticted:

When we think and translate our thoughts into

language, some meaning is lost in process.

E.g.-my school

Characteristics of Language3-Abstract:

It represents a generalized idea.

E.g.-dress, table

4-Arbitrary:

No direct relationship between word and the object it represents.

E.g.-table can be called anythinng

Characteristics of Language5-Creative:

Generates many words in many meanings.

E.g.-mouse, virus, edutainment

6-Repititive:

It improves or reduces effectiveness of communication.

E.g.-A couple of girls are riding their bicycles.

All of you meet together to see me in the afternoon at 3 p.m.

Characteristics of Language7-Recursive:

No limit of any potential length of a sentence.

Generates any number of additional parts in a sentence.

He borrowed a pen from me…which was not

mine….and was given to me by someone

Levels of CommunicationExtra personal

Intra personal

Inter personal

Organizational (-internal operational-external

operational-personal)

Mass (large reach-impersonal-presence of a gatekeeper)

LEVELS OF COMMUNICATION

EXTRAPERSONAL INTRAPERSONAL INTERPERSONAL ORGANIZATIONAL

INTERNAL-OPERATIONALEXTERNAL-

OPERATIONAL

PERSONAL

MASS

LARGE REACH

IMPERSONALITY

PRESENCE OF

GEETKEEPER

EXTRAPERSONAL COMMUNICATION

COMMUNICATION BETWEEN HUMAN BEINGS

AND NNON HUMAN ENTITIES

IT REQUIRES MORE PERFECTNESS

UNDER STANDING AND COORDINATION BETWEEN SENDER AND RECEIVER

INTRAPERSONAL COMMUNICATION

TAKE PLACE INDIVIDUALLY

WITHOUT SUCH INTERNAL DIALOGUE THIS COMMUNICATION DOES NOT TAKE PLACE

SELF MOTIVATION AND SELF DETERMINATION

INTERPERSONAL COMMUNICATION

REFERS FOR SHARING INFORMATION AMONG PEOPLE

ADVANTAGEOUS DUE TO IMMEDIATE FEED BACK

IT CAN BE FORMAL OR INFORMAL

ORGANIZATIONAL COMMUNICATION

TAKE PLACE AT DIFFERENT

HIERARCHICAL LEVELS

INTERNAL-OPERATIONAL:ALL COMMUNICATION THET OCURES IN CONDUCTING WORK WITHIN AN ORGANIZATION

EXTERNAL-OPERATIONAL:THE WORK RELATED COMMUNICATION THAT AN ORGANIZATION DOES WITH PEOPLE OUTSIDE

PERSONAL:ALL COMMUNICATION IN AN ORGANIZATION THAT OCURES WITHOUT PURPOSE AS FAR AS BUSINESS CONCERNED

MASS COMMUNICATIONMEDIATOR IS REQUIRED

TO TRANSMIT

E.X:JOURNALS,BOOKS,

IT IS MORE PERSUASIVE IN THE NATURE THAN ANY OTHER FORM OF COMMMUNICATION AND REQUIRED OUT MOST CARE ON PART OF SENDER IN ENCODING THE MESSAGE

FLOW OF C0MMUNICATION

DOWNWARD UPWARDLATERAL OR

HORIZONTAL

DIAGONAL OR CROSS-

WISE

Flow of CommunicationDownward

Upward

Lateral or Horizontal

Diagonal or Cross-wise

DOWNWARD COMMUNICATIONUPPER DEGNITY TO

LOWER

IT IS ADEQUATELY BALANCED BY UPWARD COMMUNICATION

E.X:OFFICE;

UPWARD COMMUNICATIONLOWER DEGNITY TO

UPPER DEGNITY

DEPENDS ON THE ORGANIZATIONAL

CULTURE

LATERAL COMMUNICATIONDETWEEN PEER OR

HIERARCHICALLY EQUIVALENT EMPLOYEES

IT SAVE TIME,FACILIATE COORDINATION AND BRIDGE THE COMMUNICATION GAP AMONG VARIOUS DEPERTMENTS

EITHER ADVANTAGES OR DISADVANTAGES

ENABLES THE SHARING OF INFORMATION WITH A VIEW TO APPRISE THE PEER GROUP OF ACTIVITIES OF A DEPERTMENT

VITAL FOR THE GROWTH OF ORGANIZATOIN

DIAGONAL COMMUNICATIONFLOWS N ALL DIRECTIONS AND CUTS ACROSS FUNCTIONS AND LEVELS IN AN ORGANIZATION

IT IS QUICK AND EFFICIENT

IT IS ENCOURAGED BY SOCIAL NETWORKING

Communication NetworksFormal Network:

Chain network

Y- network

Wheel network

Circle network

All channel network

Communication NetworksInformal Network:

Single strand

Gossip

Probability

Cluster

Technical CommunicationOral Forms

Face-to-face communication

Telephone Talk

Meetings

Seminars

Conferences

Dictation

Instructions

Presentations

Group discussions

Interviews (employment/press)

Video conferences

Voice conferences

Written Forms

Memos

Letters

E-mails

Faxes

Notices

Circulars

Newsletters

Reports

Proposals

Research papers

Bulletins

Brochures

Manuals

In-house journals

ConclusionYour communication skills can make a difference between being hired and fired.

Will will find a way….

Practice makes a man perfect…

*****