Flow of Communication
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Transcript of Flow of Communication
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By
Chirag Parmar
140210125078
Ashish Parmar
140210125076
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IntroductionThe exchange of information, ideas and knowledge
between sender and receiver through an accepted code of
symbols.
Two way process
The term ‘communication’, derived from a Latin term
‘communicare’.
Sender-Encoding-Mediums-Decoding-Receiver-Feedback
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Process of Communication
Medium
Feedback
Sender Receiver
encode decode
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Noise in CommunicationPhysical Noise (channel)
Psychological Noise
Reasons:
Faulty background, surrounding noise, high volume,
illegible handwriting
Ambiguous sentence structure, faulty grammar,
misspelling, incorrect pronunciation or punctuation
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General & Technical CommunicationGeneral:
Contains a general message
Informal in style and approach
No set pattern
Mostly oral
Not always for a specific audience
No use of technical terms or graphics
Technical:
Contains a technical message
Mostly formal in style and approach
Follows a set pattern
Both oral and written
Always for a specific audience
Frequently involves jargons, graphics etc.
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Meaning in CommunicationLanguage employs a combination of words to
communicate ideas in a meaningful way.
By changing the word order in a sentence, you can
change it’s meaning, and make it meaningless.
E.g.: I eat rice only.
I only eat rice.
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Characteristics of Language1-Artificial:
It’s a man made system.
Man modifies meanings of words as per the need.
E.g. ‘nice’-means good
It’s Latin root ‘nescire’ means to be ignorant
And in 13th century it meant stupid, foolish
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Characteristics of Language2-Resticted:
When we think and translate our thoughts into
language, some meaning is lost in process.
E.g.-my school
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Characteristics of Language3-Abstract:
It represents a generalized idea.
E.g.-dress, table
4-Arbitrary:
No direct relationship between word and the object it represents.
E.g.-table can be called anythinng
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Characteristics of Language5-Creative:
Generates many words in many meanings.
E.g.-mouse, virus, edutainment
6-Repititive:
It improves or reduces effectiveness of communication.
E.g.-A couple of girls are riding their bicycles.
All of you meet together to see me in the afternoon at 3 p.m.
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Characteristics of Language7-Recursive:
No limit of any potential length of a sentence.
Generates any number of additional parts in a sentence.
He borrowed a pen from me…which was not
mine….and was given to me by someone
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Levels of CommunicationExtra personal
Intra personal
Inter personal
Organizational (-internal operational-external
operational-personal)
Mass (large reach-impersonal-presence of a gatekeeper)
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LEVELS OF COMMUNICATION
EXTRAPERSONAL INTRAPERSONAL INTERPERSONAL ORGANIZATIONAL
INTERNAL-OPERATIONALEXTERNAL-
OPERATIONAL
PERSONAL
MASS
LARGE REACH
IMPERSONALITY
PRESENCE OF
GEETKEEPER
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EXTRAPERSONAL COMMUNICATION
COMMUNICATION BETWEEN HUMAN BEINGS
AND NNON HUMAN ENTITIES
IT REQUIRES MORE PERFECTNESS
UNDER STANDING AND COORDINATION BETWEEN SENDER AND RECEIVER
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INTRAPERSONAL COMMUNICATION
TAKE PLACE INDIVIDUALLY
WITHOUT SUCH INTERNAL DIALOGUE THIS COMMUNICATION DOES NOT TAKE PLACE
SELF MOTIVATION AND SELF DETERMINATION
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INTERPERSONAL COMMUNICATION
REFERS FOR SHARING INFORMATION AMONG PEOPLE
ADVANTAGEOUS DUE TO IMMEDIATE FEED BACK
IT CAN BE FORMAL OR INFORMAL
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ORGANIZATIONAL COMMUNICATION
TAKE PLACE AT DIFFERENT
HIERARCHICAL LEVELS
INTERNAL-OPERATIONAL:ALL COMMUNICATION THET OCURES IN CONDUCTING WORK WITHIN AN ORGANIZATION
EXTERNAL-OPERATIONAL:THE WORK RELATED COMMUNICATION THAT AN ORGANIZATION DOES WITH PEOPLE OUTSIDE
PERSONAL:ALL COMMUNICATION IN AN ORGANIZATION THAT OCURES WITHOUT PURPOSE AS FAR AS BUSINESS CONCERNED
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MASS COMMUNICATIONMEDIATOR IS REQUIRED
TO TRANSMIT
E.X:JOURNALS,BOOKS,
IT IS MORE PERSUASIVE IN THE NATURE THAN ANY OTHER FORM OF COMMMUNICATION AND REQUIRED OUT MOST CARE ON PART OF SENDER IN ENCODING THE MESSAGE
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FLOW OF C0MMUNICATION
DOWNWARD UPWARDLATERAL OR
HORIZONTAL
DIAGONAL OR CROSS-
WISE
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Flow of CommunicationDownward
Upward
Lateral or Horizontal
Diagonal or Cross-wise
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DOWNWARD COMMUNICATIONUPPER DEGNITY TO
LOWER
IT IS ADEQUATELY BALANCED BY UPWARD COMMUNICATION
E.X:OFFICE;
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UPWARD COMMUNICATIONLOWER DEGNITY TO
UPPER DEGNITY
DEPENDS ON THE ORGANIZATIONAL
CULTURE
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LATERAL COMMUNICATIONDETWEEN PEER OR
HIERARCHICALLY EQUIVALENT EMPLOYEES
IT SAVE TIME,FACILIATE COORDINATION AND BRIDGE THE COMMUNICATION GAP AMONG VARIOUS DEPERTMENTS
EITHER ADVANTAGES OR DISADVANTAGES
ENABLES THE SHARING OF INFORMATION WITH A VIEW TO APPRISE THE PEER GROUP OF ACTIVITIES OF A DEPERTMENT
VITAL FOR THE GROWTH OF ORGANIZATOIN
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DIAGONAL COMMUNICATIONFLOWS N ALL DIRECTIONS AND CUTS ACROSS FUNCTIONS AND LEVELS IN AN ORGANIZATION
IT IS QUICK AND EFFICIENT
IT IS ENCOURAGED BY SOCIAL NETWORKING
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Communication NetworksFormal Network:
Chain network
Y- network
Wheel network
Circle network
All channel network
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Communication NetworksInformal Network:
Single strand
Gossip
Probability
Cluster
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Technical CommunicationOral Forms
Face-to-face communication
Telephone Talk
Meetings
Seminars
Conferences
Dictation
Instructions
Presentations
Group discussions
Interviews (employment/press)
Video conferences
Voice conferences
Written Forms
Memos
Letters
E-mails
Faxes
Notices
Circulars
Newsletters
Reports
Proposals
Research papers
Bulletins
Brochures
Manuals
In-house journals
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ConclusionYour communication skills can make a difference between being hired and fired.
Will will find a way….
Practice makes a man perfect…
*****