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ACKNOWLEDGEMENT
We are very much thankful to our respected teacher, Sir Cdr. Muhammad Akram, forgiving us a chance to learn Change Management through a lot of hard work and
dedication. We also learnt to manage groups and coordinating in shape of teams at
workplace.
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TABLE OF CONTENTS
INTRODUCTION: ................................ ................................ ................................ ............... 2
HISTORY OF THE ORGANIZATION: ................................ ................................ ............... 3
STRUCTURE OF THE ORGANIZATION ................................ ................................ .......... 4
HOSTING PLANS: ................................ ................................ ................................ .............. 5
TERMS OF SERVICE................................ ................................ ................................ .......... 9
DEFINING CHANGE: ................................ ................................ ................................ ........13
CHANGE MANAGEMENT: ................................ ................................ ................................ ..................... 13
DIFFERENT TYPES OF CHANGE ................................ ................................ ................................ .......... 13
MAJOR CHANGES IN THE ORGANIZATION (last 2-5 years) ................................ ........17
CHANGE COMMUNICATION PROCESS: ................................ ................................ .......20
A MODEL OF ADAPTIVE ORIENTATION: ................................ ................................ .....21
CYBERNEX¶ APPROACH TO CHANGE: ................................ ................................ ............................... 22
THE SYSTEM APPROACH MODEL THEORY««««««««««««««««...23
THE SOCIO TECHNICHAL««««««««««««««««««««««««...24
A MODEL OF CHANGE MANAGEMENT««««««««««««««««««..25
CONCLUSION / RECOMMENDATIONS: ................................ ................................ ........26
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INTRODUCTION:
Cybernex is a provider of scalable and customizable vendor management e-
solutions and outsourcing services to companies in wide-ranging industries. Founded as a
traditional hosting company, Cybernex now provides advisory, outsourcing; technology
solutions and help clients maximize customer service, reduce expenses and improve
productivity. The right people with the right tools produce the best results. Our highly
skilled staff has vast experience in web design and development. These skills combined
with years of experience allow us to roll out sites to specification, delivered on time, and
within the budget.
Cybernex management team includes industry executives experienced in insurance
claims, technology and the property and casualty insurance claims management market.
These individual understand the needs of company¶s clients and provide innovative solutions
to meet them. The technology team is comprised of IT and programming experts who
designed and implemented the proprietary vendor management suite.
Network:
The datacenter is located in Houston, Texas and is staffed 24/7/365. There are
multiple OC48 SONET fiber rings that provide basic connectivity to eight access carriers.
The datacenter is completely redundant, including a 2200 gallon backup diesel generator.
There are over 580 smoke detectors throughout the 35,000 square foot facility, with a
VESDA contaminate system.
Guarantee:
Our site will have a 99.9% uptime. If they fail to deliver they will refund cline!
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HISTORY OF THE ORGANIZATION:
It is a Houston Based Customized Web Solutions Company. They started off as a
small group of savvy web programmers that came together as a team in 2003. Their
programmers have been designing websites and online applications since 1998-99.
Cybernex¶ diverse experience makes them the best choice for us because they provide
exactly what we expect: custom designed websites that are coded from scratch while
addressing all the unique needs of our organization.
Cybernex is the right choice for organizations that are looking for a web presence
in the following areas:
y Providing online services to members, employees or clients.
y Selling products or services online.
y Offer a Web 2.0 profiles based portal.
y Deploy ERP, CRM, and web based secured sites.
Their websites are affordable, productive, and effective. They have helped many
small businesses achieve global accessibility by moving elements of their business online,
where they are securely accessible 24 hours a day, 7 days a week worldwide. They have
been providing web hosting solutions since 2003. At the time the company did not provide
hosting services so they were forced to refer their clients to non affiliated companies. The
level of service that our clients received horrified us. In 2004 we began offering a superior
hosting service to our clients. The support and reliability we offer has proven to be the key
factor in our ability to be a competitive force in the ever growing hosting market.
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ST T E T E Z T
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HOSTING PLANS:
Cybernex is dedicated to providing reliable web hosting solutions of the highest quality.
All of its plans come with a 99.9% uptime guarantee. It¶s focusing on reliability,uptime, and customer support. The servers company utilizes are Dual Xeon 2.4ghz with
2 gigs of ram. Its network backbone consists of UUNET, Level3, Verio, Time Warner,
Global Crossing, AboveNet, and Allegiance Telecom. Control Panel Demo Login
info: demo / demo.
Plans Baby Personal Standard Advanced Super
Disk Space 250 MB 500 MB 1000 Mb 2000 Mb 4000 Mb
Bandwidth 2,500 Mb 5,000 Mb 10,000 Mb 20,000 Mb 40,000 Mb
Monthly Price $6.99 $10.99 $25.99 $35.99 $50.99
99.9% uptime yes Yes Yes Yes Yes
24/7 support yes Yes Yes Yes Yes
Daily backups yes Yes Yes Yes Yes
No Contract yes Yes Yes Yes Yes
30 day money
back guarantee
yes Yes Yes Yes Yes
Free Setup yes Yes Yes Yes Yes
Order Order Order Order Order Order
Domain / FTP Features
Domains
allowed unlimited unlimited Unlimited Unlimited Unlimited
Subdomains unlimited unlimited Unlimited Unlimited Unlimited
FTP accounts unlimited unlimited Unlimited Unlimited Unlimited
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Supported Features
MySQL
Databases Unlimited Unlimited Unlimited Unlimited Unlimited
CGI yes Yes Yes Yes Yes
PERL yes Yes Yes Yes Yes
Cron yes Yes Yes Yes Yes
SSI yes Yes Yes Yes Yes
Frontpage yes Yes Yes Yes Yes
Curl yes Yes Yes Yes Yes
Image Magic yes Yes Yes Yes Yes
Streaming
video and
music
yes Yes Yes Yes Yes
GD yes Yes Yes Yes Yes
Python yes Yes Yes Yes Yes
PHP yes Yes Yes Yes Yes
POP3 Accounts unlimited unlimited Unlimited Unlimited Unlimited
Auto
responders unlimited unlimited Unlimited Unlimited Unlimited
Mailing Lists unlimited unlimited Unlimited Unlimited Unlimited
Mail Forward unlimited unlimited Unlimited Unlimited Unlimited
Web mail yes Yes Yes Yes Yes
Catch ALL yes Yes Yes Yes Yes
Spam Assasin yes Yes Yes Yes Yes
SMTP yes Yes Yes Yes Yes
IMAP yes Yes Yes Yes Yes
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Control Panel Features
Latest Cpanel Control Panel Demo Login info: demo / demo
Fantastico yes Yes Yes Yes Yes
Hotlink
protection yes Yes Yes Yes Yes
IP Deny
manager yes Yes Yes Yes Yes
Search Engine
Submittal yes Yes Yes Yes Yes
Custom Error
Pages
yes Yes Yes Yes Yes
Instant Blogs yes Yes Yes Yes Yes
Instant Portals yes Yes Yes Yes Yes
Instant php
nuke yes Yes Yes Yes Yes
Instant
Chatroom yes Yes Yes Yes Yes
Instant Forums yes Yes Yes Yes Yes
Instant
Counter yes Yes Yes Yes Yes
web based ftp yes Yes Yes Yes Yes
Password
protected
folders
yes Yes Yes Yes Yes
phpmyadmin yes Yes Yes Yes Yes
Statistics
Webalizer yes Yes Yes Yes Yes
Raw Log
Access yes Yes yes Yes Yes
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Referrer Log yes Yes Yes Yes Yes
Error Log yes Yes Yes Yes Yes
Analog yes Yes Yes Yes Yes
Eccomerce Features
Shared SSL yes Yes Yes Yes Yes
Private SSL yes Yes Yes Yes Yes
Agora
Shopping cart yes Yes Yes Yes Yes
Instant os
Commerce yes Yes Yes Yes Yes
Cube Cart yes Yes Yes Yes Yes
Purchase
Plans Baby Personal Standard Advanced Super
Monthly price $6.99 $10.99 $25.99 $35.99 $50.99
Continue to
pay.. Order Order Order Order Order
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TERMS OF SERVICE:
1.) Account Setup
Company will setup an account after receiving the payment from the client
directly or through its payment partners, who will screened the orders in case of fraud.
It is client¶s responsibility to provide the company with an email address which is not @
the domain(s) cline are signing up under.
2.) Content
All services provided by the company may only be used for lawful purposes.
This includes, but not limited to: copyrighted material, material they judge to be
threatening or obscene, pornography.
Examples of unacceptable material:
IRC Bots
Warez Sites
Pirated Software
Hate sites
Hack programs and archives
3.) Zero Tolerance Spam Policy
Company takes a zero tolerance stance against sending of unsolicited e-mail,
bulk emailing, and spam. "Safe lists" and "double optin" will be treated as spam. Any
user who sends out spam will have their account terminated without notice.
Cybernex reserve the right to require changes or disable as necessary any web
site, account, database, or other component that does not comply with this policy, at its
sole discretion. Company also reserves the right to make any such modifications in an
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emergency at their sole discretion.
They also reserve the right to charge the holder of the account used to send any
unsolicited e-mail a clean up fee. This cost of the clean up fee is left entirely to the
discretion of HostGator.com. All rights reserved.
4.) Payment Information
Client must agree to supply appropriate payment for the services received from
company, in advance of the time period during which such services are provided. The
client will receive the bills of all services received until and unless he notify
HostGator.com on recurring basis and company reserve the right to change the monthly
payment amount and any other charges at anytime.
5.) Backups and Data Loss
Client¶s use of the service is at his own risk. Company is not responsible for files
and data residing on anyone¶s account. The agreement will be signed to take full
responsibility for files and data transferred and to maintain all appropriate backup of
files and data stored on our servers.
6.) Cancellation and Refunds
Company reserves the right to cancel the account at any time.
Customers may cancel at any time. Company give client an unconditional 30 day
money back guarantee on managed shared hosting, and reseller solution's. Refund
requests after 30 days will be refunded on a prorated basis of any unused time.
Only first-time accounts are eligible for a refund. For example, if user have had
an account with company before, cancelled and signed up again, user will not be eligible
for a refund or if user have opened a second account with us.
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7.) Resource Usage
Users may not initiate the following:
a) Use 25% or more of system resources for longer than 90 seconds. There
are numerous activities that could cause such problems; these include:
CGI scripts, FTP, PHP, HTTP, etc.
b) Run any type of interactive real-time chat applications that require server
resources. Remotely-hosted services are fully allowed.
c) Run stand-alone, unattended server-side processes at any point in time on
the server. This includes any and all daemons, such as IRCD.
d) Run any software that interfaces with an IRC (Internet Relay Chat)
network.
e) Run any gaming servers such as counter-strike, half-life, battlefield1492,
etc
8.) Bandwidth Usage
Users are allocated a monthly bandwidth allowance. This allowance varies
depending on the hosting package, purchased. Users account should pass the allocated
amount. Company reserve the right to suspend the account until the start of the next
allocation, suspend the account until more bandwidth is purchased at an additional fee,
suspend the account until user upgrade to a higher level of package, terminate the
account or charge client an additional fee for the overages. Unused transfer in one month
cannot be carried over to the next month.
9.) Money back Guarantee
On dedicated servers, and co-location no full refund will be honored, the 30 day
money back guarantee does not apply. Company reserves the right to refund a prorated
amount or no refund at all.
10.) Price Change
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The amount client pay for hosting will never increase from the date of purchase.
Company reserve the right to change prices listed on our site, and the right to increase
the amount of resources given to plans at any time.
11.) Indemnification
Customer agrees that it shall defend, indemnify, save and hold us harmless from
any and all demands, liabilities, losses, costs and claims, including reasonable attorney's
fees asserted against us, its agents, its customers, officers and employees, that may arise
or result from any service provided or performed or agreed to be performed or any
product sold by customer, its agents, employees or assigns. Customer agrees to defend,
indemnify and hold harmless any liabilities arising out of; (1) any injury to person or
property caused by any products sold or otherwise distributed in connection with us; (2)
any material supplied by customer infringing or allegedly infringing on the proprietary
rights of a third party; (3) copyright infringement and (4) any defective products sold to
customers from HostGator.com's server.
12.) Disclaimer
Company will not be responsible for any damages user¶s business may suffer.
Company makes no warranties of any kind, expressed or implied for services Company
provide. Company disclaims any warranty or merchantability or fitness for a particular
purpose. This includes loss of data resulting from delays, no deliveries, wrong delivery,
and any and all service interruptions caused by us and our employees.
13.) Changes to the TOS
Company reserves the right to revise its policies at any time without notice.
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DEFINING CHANGE:
Simply change is the process of transitioning from one state to another or to move
from the actual to desired state of affairs. The difference between actual and desired state of
affairs before transition is called problem/opportunity and after transition is called change.
CHANGE MANAGEMENT:
Change is the name of successfully solving a problem or the successful transition
from one state to another. Change management is the name for a desperate set of processes,
tools, techniques, methods and approaches to achieve a desired state of affairs through
change.
DIFFERENT TYPES OF CHANGE
Different kinds of change require different strategies and plans to effectively gain
employee engagement and acceptance of change. The three types of change that occur most
frequently in organizations are developmental, transitional and transformational. Change
management theories effectively support how to deal with developmental and transitional
change, but are less effective at dealing with successfully implementing transformational
change. A critical step in determining which approach to use in overcoming resistance to
implementing organization change is to determine which type of change the organization is
experiencing.
Developmental Change
Developmental change occurs when a company makes an improvement to their
current business. If a company decided to improve their processes, methods or performance
standards this would be considered developmental change. Companies are continually
processing developmental change to some degree in order to stay competitive. This type of
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change should cause little stress to current employees as long as the rationale for the new
process is clearly conveyed and the employees are educated on the new techniques. When
major change such as the decision to close a division, if the company attempted to implement
developmental change as the first step in streamlining the business, employees may be more
likely to accept the change. The employees could see that the company attempted different
strategies before determining that closing the division was the only option.
Transitional Change
Transitional change is more intrusive than developmental change as it replaces
existing processes or procedures with something that is completely new to the company. The period when the old process is being dismantled and the new process is being implemented is
called the transitional phase. A corporate reorganization, merger, acquisition, creating new
products or services, and implementing new technology are examples of transitional change.
Transitional change may not require a significant shift in culture or behavior but it is more
challenging to implement than developmental change. The future of the organization is
unknown when the transformation begins which can add a level or discomfort to employees.
The outcome of transitional change is unknown so employees may feel that their job
is unstable and their own personal insecurities may increase. Education on the new
procedures should be commenced at each stage of the new process. This will allow
employees to feel that they are actively involved and engaged in the change. As an
employee¶s level of engagement in the new procedure increases, their resistance to change
may decrease. Management should be cognizant of the impact and stress these changes will
have on their employees. The company should continue to inform the employees of their
status offer support in helping them deal with the personal adjustments they will be forced to
make.
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Transformational Change
Transformational change occurs after the transition period. Transformational change
may involve both developmental and transitional change. It is common for transitional and
transformation change to occur in tandem. When companies are faced with the emergence of
radically different technologies, significant changes in supply and demand, unexpected
competition, lack of revenue or other major shifts in how they do business, developmental or
transitional change may not offer the company the solution they need to stay competitive.
Instead of methodically implementing new processes, the company may be forces to
drastically transform themselves.
Company¶s strategy
The management at Cybernex is of a Leading style and tries to be the industry leader
in not only adapting changes but actually introducing them. As most of the Cybernex
clientele is into property and casualty insurance business that is not centrally regulated by
the federal US government therefore the individual states mandate what if any, regulations
are to be implemented. Furthermore, the systems and products entertaining the P&C
businesses coming out of Cybernex¶ environment are also dictated by the changes and
mandates issued by the states regulatory institutions. Due to the involvement of the
government agencies as part of the change, the pace of the change is quiet slow as compared
to the other un-regulated industries. It has a large number of competitors but still it is a
leader among them.
The term organization development practitioner can be of three types. The most obvious
group of OD practitioners consists of those people who specialize in OD as a profession
they may b internal or external consultants who offer professional services to organization
clients, including top managers, functional department heads and staff groups. All changes
at Cybernex were identified, discussed, strategized, and implemented by internal
consultants.
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Cybernex is highly adoptive and flexible due to many factors; some of them are as follows:
Smaller Size: due to the small size of the company, it is very manageable for
error free communications to occur throughout the company.
Industry Type: as the product that Cybernex produces is not of a physical
nature, production areas, line production, supply chain management, inventory
management, Storage management and other such issues that are related with
physical product based companies.
Re-adapting not Re-inventing: once a code is developed e.g. a small search
engine to search across the individual website and change is induced and
Cybernex is put into a reactive situation; Cybernex turns that situation around
by re adapting as much of the code as possible that Cybernex has developed
over the years and saving the time to re invent / re develop the code.
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MAJOR CHANGES IN THE ORGANIZATION (last 2-5 years)
Change A Lead Programmer of the Xpert Claims Portal division changed:
One of the mainstream products that Cybernex produces is Xpert claims for theProperty and Casualty insurance adjusting industry for the purposes of adjusting claims.
Cybernex has launched several versions of this product since its day of inception. As the lead
programmer for this project, Mr. Javed spearheaded this project from the get go; however,
after the 3rd version release of the product Mr. Javed was unable to continue with the
company resulting in an unnecessary void. As he was the lead programmer of this product so
other programmers were not at par about the overall vision and direction of this product at the
time. To deal with this change the management of Cybernex decided to make a division of
programmers for this product, so that the product can be easily handled and run smoothly
from here onwards.
Impact Time, training of new employees, definition of roles and new job titles,
deadlines re-established, deadlines missed, overall product launch dates affected.
Change B Company took the initiative to introduce some of the desktop based
software:
As aforementioned Xpert Claims product strictly deals with the adjusting industry.
From time to time the adjusters have to travel to places that are uninhabitable, and work
towards normalizing the aftermath of a force-majeure. After the first couple of version
releases Xpert Claims only catered to adjusters and carriers who were able to connect to an
ISP to get online to gain access to their respective claims system. This method brought
hardship to adjusters who were dealing with the catastrophe claims as without any access to
the system the money that they had spent in purchasing the license of Xpert claims was of no
use to them. As a remedy to this issue Cybernex decided to start a new line of desktop based
software that did not require the use of internet for the adjuster to upload the data in field;
instead the desktop based Xpert-up-loader software used the adjuster¶s own laptop or desktop
machine to store all of the data and then upon getting connected with the internet transmitted
all data with predefined synchronization protocols to fill up the online database for any
missed work from the adjuster, hence solving the issue.
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Impact money, time, research, product development, new employees for new
technology, new training for existing customers on new portal and new software, new
training manual development.
Change C ²Cybernex opened a parallel dimension of Copyrighted licensing
approach rather than its traditional all open-source technology:
Open source describes practices in production and development that promote access
to the end product's source materials²typically, their source code. Some consider open
source a philosophy, others consider it a pragmatic methodology. Cybernex started off
developing all of its products²mostly web-portals with technologies like PHP, MYSQL,LINUX, and APACHE; however, with the introduction of Change B it became necessary to
invest into non-open source technologies to accommodate the desktop based audience
worldwide. According to the market analysis at the time Microsoft windows based
technologies were being utilized by 95% of the consumer base therefore Cybernex opened its
doors to technologies like Access, IIS, Windows, C++, and MSSQL.
Impact money, time, research, and product development, new employees for new
technology, new training for existing customers on new portal and new software, new
training manual development (same impact as n change B).
Change D ²Introduction of the green environment initiative:
At the turn of the new century most of us are finding ourselves in a globally warm
planet in an ever changing world of technology. Like any conscience company, in an effort to
help the global effort to reduce global warming while providing Cybernex¶ employees a
better work environment, Cybernex invested in going from 100% CRT and desktop based
environment to an energy efficient flat screens and laptops environment. As an added benefit
to this change the company saw a significant reduction in its energy and utility consumption
and bills.
Impact money, new product research and warranty
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Change E Centralized source code and back up retention policy:
Utilizing a network access storage (NAS station) for centralization and concurrent
multiple users access without employing a high end SAN storage device, Cybernex,
introduced a change in source code as well as backup retention methods and policies. The
need for such a change was warranted after a system wide glitch was found during the beta
phase testing of Xpert claims version 1.7 where due to the individual storage space of each
developer a newer version of code that was developed by 2 developers overnight got
overwritten by the older version of code causing the system to stall and produce this glitch.
After implementing the centralized storage synchronization policies were established to avoid
such accidents from happening in the future and thus saving time, money and effort in the
long term.
Impact money, time of employees, training of employees to new way of working,
new code retention policies.
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CHANGE COMMUNICATION PROCESS:
As the organizations are socio-technical systems, there are humans working in the
organizations who have self-respect, self-esteem and different mind-set
The change communication process involves the following steps;
Manage communication
Appoint a communication manager
Understand the environment
Develop key messages
Identify the target audience
Build communication activity list
Timing & media
Allocate communication responsibilities
Activate the communication plan
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A MODEL OF ADAPTIVE OR IE TATION:
There are 4 approaches to change and t o di ensions to change as seen the in the
model
The C ernex is currentl laying in satisfying and moving towards R enewing
Transformational (Adoptive).
Let us have a br ief look about this model before f inding about the or gani ations
approach to change.
The two dimensions to change are:
1. Adaptive Or ientation
2. Environmental Stability
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The former shows the degree of adaptation or flexibility present in its internal
orientation. Adaptive orientation can be high or low. However the latter shows the degree of
change in an organization¶s environment. A stable environment is characterized:
1. By unchanging basic products and services.
2. Relatively static level of competition.
3. Low level of technological innovation.
4. Formalized and centralized structure.
5. Slow and steady rate of growth.
Where as a hyper-turbulent environment is characterized by:
1.
Rapidly changing product lines.2. An increasing and changing set of competitors.
3. Rapid and continual technological innovation.
4. Rapid market growth.
If we look at the figure we can easily see that different approaches or styles of
management are combinations of these two dimensions.
CYBERNEX¶ APPROACH TO CHANGE:
All the data we got from the organization shows that the organization has changing
product lines, an increasing set of competitors, continual technological innovation and also
having rapid market growth which shows that it¶s existing in a hyper-turbulent environment.
While their adaptation is high because the organization is continuously bringing internal
changes in the organization, as we stated in the data above. The combination of these
dimensions having a turbulent environment and highly adaptive shows that this organization
is very proactive and ready to future changes. This company is anticipative to change and
takes advantage of new opportunity and innovation, so it is a renewing organization.
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The System Approach/Models Theory:
The system approach tells you how a company is working There are
Two types of system approaches
1. Open System
2. Closed System
A closed system is isolated from its external environment which is existed in only
theory because all real systems interact with their environment. On the other hand an open
system is one that is in continual interaction with its environment and therefore achieves a
steady state of dynamic equilibrium.
CYBERNEX an Open System:
From our study and detailed information we come to know that CYBERNEX is
working in an open system because it is interacting with its environment as it has competitors
around him and as it continuously is taking information around him to develop the newest
technology with time. For this purpose it interacts with Employees, Departments, Managers,
customers, Investors, Government Regulations. It gets the Input in the form of information,
technology, money and people. Transforms the information through its available resources;for example programmers into software or programs which are useful to customers.
An organization however is viewed as an open socio-technical system of coordinated
human and technical activities. The socio-technical system uses the following approaches.
1. Organize around processes-not tasks
2. Flatten the Hierarchy
3. Use teams to manage everything\
4. Let customers drive performance
5. Reward team performance
Any changes in any of the above will have effects throughout the organization. Just as
if we look at change A when Mr. Javed left the organization it had severe effects throughout
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the organi ation. Whole the structure and socio-technical system was changed due to one
change.
As we have already told the impacts of the change at the end of every change, that is
change A, B, C, D and E The open system of an organi ation consists of f ive pr imary
components as shown in the f igure below.
T Socio-T chnical
l Subsystem: These pr imary components were especially observed by us for C BER EX. Any
change made inf luenced these components. Just if we take the change A, we can see that just
one programmer had lef t the company which changed their goals and values subsystem for
the time being. The technical system also had to be changed obviously the Structural
subsystem had to be altered which also affected the psychosocial subsystem. The one
component in the middle of all that governs all these subsystems.
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THE MODEL OF CHANGE MANAGEMENT/ORGANIZATIONAL
EFFECTIVENESS & E CELLENCE MODEL:
As we know that the change manager is responsi ble for keeping an eye on the
Behavior, Structure and the technology being used in the organi ation. Because any changes
made in any one of these areas will make them change the other two as well. For example the
5 changes that we discussed ear lier on are all related to this model. In the f irst change A. the
lead programmer lef t the company, meaning a change in the structure of the company which
led to a change in the behavioral strategy as well. Similar ly in the change D. the company
took in new energy eff icient laptops for their employees so it again changed the technology
as well as the behavior of the employees. One more change that was made in the technology
for assisting the ad justers was that they had to travel to several places. So the company
introduced desk top based sof tware which made it convenient for the ad justers and also saved
time and costs for the company.
8/8/2019 Final CM1 Repaired)
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CONCLUSION / RECOMMENDATIONS:
In the whole project I made a close and critical analysis of the company and found out
that this company is almost accurately managing their problems and changes through out the
company. But still there are many problems arising in the company management I am of the
opinion that such kind of a software company in which the tasks are very complicated and
interrelated with all the company employers. It is necessary that the task is clear in the minds
of all the software engineers and interpret it in the same way and such that the work is also
divide equally. I feel a need of a communication separate communication manager to avoid
all the above given problems and so that they are aware earlier on of any problem arising so
that the change is managed successfully.