Final CM1 Repaired)

8/8/2019 Final CM1 Repaired)

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ACKNOWLEDGEMENT

We are very much thankful to our respected teacher, Sir Cdr. Muhammad Akram, forgiving us a chance to learn Change Management through a lot of hard work and

dedication. We also learnt to manage groups and coordinating in shape of teams at

workplace.



BAHRIA UNIVERSITY ISLAMABAD

1

TABLE OF CONTENTS

INTRODUCTION: ................................ ................................ ................................ ............... 2

HISTORY OF THE ORGANIZATION: ................................ ................................ ............... 3

STRUCTURE OF THE ORGANIZATION ................................ ................................ .......... 4

HOSTING PLANS: ................................ ................................ ................................ .............. 5

TERMS OF SERVICE................................ ................................ ................................ .......... 9

DEFINING CHANGE: ................................ ................................ ................................ ........13

CHANGE MANAGEMENT: ................................ ................................ ................................ ..................... 13

DIFFERENT TYPES OF CHANGE ................................ ................................ ................................ .......... 13

MAJOR CHANGES IN THE ORGANIZATION (last 2-5 years) ................................ ........17

CHANGE COMMUNICATION PROCESS: ................................ ................................ .......20

A MODEL OF ADAPTIVE ORIENTATION: ................................ ................................ .....21

CYBERNEX¶ APPROACH TO CHANGE: ................................ ................................ ............................... 22

THE SYSTEM APPROACH MODEL THEORY««««««««««««««««...23

THE SOCIO TECHNICHAL««««««««««««««««««««««««...24

A MODEL OF CHANGE MANAGEMENT««««««««««««««««««..25

CONCLUSION / RECOMMENDATIONS: ................................ ................................ ........26




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INTRODUCTION:

Cybernex is a provider of scalable and customizable vendor management e-

solutions and outsourcing services to companies in wide-ranging industries. Founded as a

traditional hosting company, Cybernex now provides advisory, outsourcing; technology

solutions and help clients maximize customer service, reduce expenses and improve

productivity. The right people with the right tools produce the best results. Our highly

skilled staff has vast experience in web design and development. These skills combined

with years of experience allow us to roll out sites to specification, delivered on time, and

within the budget.

Cybernex management team includes industry executives experienced in insurance

claims, technology and the property and casualty insurance claims management market.

These individual understand the needs of company¶s clients and provide innovative solutions

to meet them. The technology team is comprised of IT and programming experts who

designed and implemented the proprietary vendor management suite.

Network:

The datacenter is located in Houston, Texas and is staffed 24/7/365. There are

multiple OC48 SONET fiber rings that provide basic connectivity to eight access carriers.

The datacenter is completely redundant, including a 2200 gallon backup diesel generator.

There are over 580 smoke detectors throughout the 35,000 square foot facility, with a

VESDA contaminate system.

Guarantee:

Our site will have a 99.9% uptime. If they fail to deliver they will refund cline!




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HISTORY OF THE ORGANIZATION:

It is a Houston Based Customized Web Solutions Company. They started off as a

small group of savvy web programmers that came together as a team in 2003. Their

programmers have been designing websites and online applications since 1998-99.

Cybernex¶ diverse experience makes them the best choice for us because they provide

exactly what we expect: custom designed websites that are coded from scratch while

addressing all the unique needs of our organization.

Cybernex is the right choice for organizations that are looking for a web presence

in the following areas:

y Providing online services to members, employees or clients.

y Selling products or services online.

y Offer a Web 2.0 profiles based portal.

y Deploy ERP, CRM, and web based secured sites.

Their websites are affordable, productive, and effective. They have helped many

small businesses achieve global accessibility by moving elements of their business online,

where they are securely accessible 24 hours a day, 7 days a week worldwide. They have

been providing web hosting solutions since 2003. At the time the company did not provide

hosting services so they were forced to refer their clients to non affiliated companies. The

level of service that our clients received horrified us. In 2004 we began offering a superior

hosting service to our clients. The support and reliability we offer has proven to be the key

factor in our ability to be a competitive force in the ever growing hosting market.



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HOSTING PLANS:

Cybernex is dedicated to providing reliable web hosting solutions of the highest quality.

All of its plans come with a 99.9% uptime guarantee. It¶s focusing on reliability,uptime, and customer support. The servers company utilizes are Dual Xeon 2.4ghz with

2 gigs of ram. Its network backbone consists of UUNET, Level3, Verio, Time Warner,

Global Crossing, AboveNet, and Allegiance Telecom. Control Panel Demo Login

info: demo / demo.

Plans Baby Personal Standard Advanced Super

Disk Space 250 MB 500 MB 1000 Mb 2000 Mb 4000 Mb

Bandwidth 2,500 Mb 5,000 Mb 10,000 Mb 20,000 Mb 40,000 Mb

Monthly Price $6.99 $10.99 $25.99 $35.99 $50.99

99.9% uptime yes Yes Yes Yes Yes

24/7 support yes Yes Yes Yes Yes

Daily backups yes Yes Yes Yes Yes

No Contract yes Yes Yes Yes Yes

30 day money

back guarantee

yes Yes Yes Yes Yes

Free Setup yes Yes Yes Yes Yes

Order Order Order Order Order Order

Domain / FTP Features

Domains

allowed unlimited unlimited Unlimited Unlimited Unlimited

Subdomains unlimited unlimited Unlimited Unlimited Unlimited

FTP accounts unlimited unlimited Unlimited Unlimited Unlimited




6

Supported Features

MySQL

Databases Unlimited Unlimited Unlimited Unlimited Unlimited

CGI yes Yes Yes Yes Yes

PERL yes Yes Yes Yes Yes

Cron yes Yes Yes Yes Yes

SSI yes Yes Yes Yes Yes

Frontpage yes Yes Yes Yes Yes

Curl yes Yes Yes Yes Yes

Image Magic yes Yes Yes Yes Yes

Streaming

video and

music

yes Yes Yes Yes Yes

GD yes Yes Yes Yes Yes

Python yes Yes Yes Yes Yes

PHP yes Yes Yes Yes Yes

E-mail

POP3 Accounts unlimited unlimited Unlimited Unlimited Unlimited

Auto

responders unlimited unlimited Unlimited Unlimited Unlimited

Mailing Lists unlimited unlimited Unlimited Unlimited Unlimited

Mail Forward unlimited unlimited Unlimited Unlimited Unlimited

Web mail yes Yes Yes Yes Yes

Catch ALL yes Yes Yes Yes Yes

Spam Assasin yes Yes Yes Yes Yes

SMTP yes Yes Yes Yes Yes

IMAP yes Yes Yes Yes Yes




7

Control Panel Features

Latest Cpanel Control Panel Demo Login info: demo / demo

Fantastico yes Yes Yes Yes Yes

Hotlink

protection yes Yes Yes Yes Yes

IP Deny

manager yes Yes Yes Yes Yes

Search Engine

Submittal yes Yes Yes Yes Yes

Custom Error

Pages

yes Yes Yes Yes Yes

Instant Blogs yes Yes Yes Yes Yes

Instant Portals yes Yes Yes Yes Yes

Instant php

nuke yes Yes Yes Yes Yes

Instant

Chatroom yes Yes Yes Yes Yes

Instant Forums yes Yes Yes Yes Yes

Instant

Counter yes Yes Yes Yes Yes

web based ftp yes Yes Yes Yes Yes

Password

protected

folders

yes Yes Yes Yes Yes

phpmyadmin yes Yes Yes Yes Yes

Statistics

Webalizer yes Yes Yes Yes Yes

Raw Log

Access yes Yes yes Yes Yes




8

Referrer Log yes Yes Yes Yes Yes

Error Log yes Yes Yes Yes Yes

Analog yes Yes Yes Yes Yes

Eccomerce Features

Shared SSL yes Yes Yes Yes Yes

Private SSL yes Yes Yes Yes Yes

Agora

Shopping cart yes Yes Yes Yes Yes

Instant os

Commerce yes Yes Yes Yes Yes

Cube Cart yes Yes Yes Yes Yes

Purchase

Plans Baby Personal Standard Advanced Super

Monthly price $6.99 $10.99 $25.99 $35.99 $50.99

Continue to

pay.. Order Order Order Order Order




9

TERMS OF SERVICE:

1.) Account Setup

Company will setup an account after receiving the payment from the client

directly or through its payment partners, who will screened the orders in case of fraud.

It is client¶s responsibility to provide the company with an email address which is not @

the domain(s) cline are signing up under.

2.) Content

All services provided by the company may only be used for lawful purposes.

This includes, but not limited to: copyrighted material, material they judge to be

threatening or obscene, pornography.

Examples of unacceptable material:

IRC Bots

Warez Sites

Pirated Software

Hate sites

Hack programs and archives

3.) Zero Tolerance Spam Policy

Company takes a zero tolerance stance against sending of unsolicited e-mail,

bulk emailing, and spam. "Safe lists" and "double optin" will be treated as spam. Any

user who sends out spam will have their account terminated without notice.

Cybernex reserve the right to require changes or disable as necessary any web

site, account, database, or other component that does not comply with this policy, at its

sole discretion. Company also reserves the right to make any such modifications in an




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emergency at their sole discretion.

They also reserve the right to charge the holder of the account used to send any

unsolicited e-mail a clean up fee. This cost of the clean up fee is left entirely to the

discretion of HostGator.com. All rights reserved.

4.) Payment Information

Client must agree to supply appropriate payment for the services received from

company, in advance of the time period during which such services are provided. The

client will receive the bills of all services received until and unless he notify

HostGator.com on recurring basis and company reserve the right to change the monthly

payment amount and any other charges at anytime.

5.) Backups and Data Loss

Client¶s use of the service is at his own risk. Company is not responsible for files

and data residing on anyone¶s account. The agreement will be signed to take full

responsibility for files and data transferred and to maintain all appropriate backup of

files and data stored on our servers.

6.) Cancellation and Refunds

Company reserves the right to cancel the account at any time.

Customers may cancel at any time. Company give client an unconditional 30 day

money back guarantee on managed shared hosting, and reseller solution's. Refund

requests after 30 days will be refunded on a prorated basis of any unused time.

Only first-time accounts are eligible for a refund. For example, if user have had

an account with company before, cancelled and signed up again, user will not be eligible

for a refund or if user have opened a second account with us.




11

7.) Resource Usage

Users may not initiate the following:

a) Use 25% or more of system resources for longer than 90 seconds. There

are numerous activities that could cause such problems; these include:

CGI scripts, FTP, PHP, HTTP, etc.

b) Run any type of interactive real-time chat applications that require server

resources. Remotely-hosted services are fully allowed.

c) Run stand-alone, unattended server-side processes at any point in time on

the server. This includes any and all daemons, such as IRCD.

d) Run any software that interfaces with an IRC (Internet Relay Chat)

network.

e) Run any gaming servers such as counter-strike, half-life, battlefield1492,

etc

8.) Bandwidth Usage

Users are allocated a monthly bandwidth allowance. This allowance varies

depending on the hosting package, purchased. Users account should pass the allocated

amount. Company reserve the right to suspend the account until the start of the next

allocation, suspend the account until more bandwidth is purchased at an additional fee,

suspend the account until user upgrade to a higher level of package, terminate the

account or charge client an additional fee for the overages. Unused transfer in one month

cannot be carried over to the next month.

9.) Money back Guarantee

On dedicated servers, and co-location no full refund will be honored, the 30 day

money back guarantee does not apply. Company reserves the right to refund a prorated

amount or no refund at all.

10.) Price Change




12

The amount client pay for hosting will never increase from the date of purchase.

Company reserve the right to change prices listed on our site, and the right to increase

the amount of resources given to plans at any time.

11.) Indemnification

Customer agrees that it shall defend, indemnify, save and hold us harmless from

any and all demands, liabilities, losses, costs and claims, including reasonable attorney's

fees asserted against us, its agents, its customers, officers and employees, that may arise

or result from any service provided or performed or agreed to be performed or any

product sold by customer, its agents, employees or assigns. Customer agrees to defend,

indemnify and hold harmless any liabilities arising out of; (1) any injury to person or

property caused by any products sold or otherwise distributed in connection with us; (2)

any material supplied by customer infringing or allegedly infringing on the proprietary

rights of a third party; (3) copyright infringement and (4) any defective products sold to

customers from HostGator.com's server.

12.) Disclaimer

Company will not be responsible for any damages user¶s business may suffer.

Company makes no warranties of any kind, expressed or implied for services Company

provide. Company disclaims any warranty or merchantability or fitness for a particular

purpose. This includes loss of data resulting from delays, no deliveries, wrong delivery,

and any and all service interruptions caused by us and our employees.

13.) Changes to the TOS

Company reserves the right to revise its policies at any time without notice.




13

DEFINING CHANGE:

Simply change is the process of transitioning from one state to another or to move

from the actual to desired state of affairs. The difference between actual and desired state of

affairs before transition is called problem/opportunity and after transition is called change.

CHANGE MANAGEMENT:

Change is the name of successfully solving a problem or the successful transition

from one state to another. Change management is the name for a desperate set of processes,

tools, techniques, methods and approaches to achieve a desired state of affairs through

change.

DIFFERENT TYPES OF CHANGE

Different kinds of change require different strategies and plans to effectively gain

employee engagement and acceptance of change. The three types of change that occur most

frequently in organizations are developmental, transitional and transformational. Change

management theories effectively support how to deal with developmental and transitional

change, but are less effective at dealing with successfully implementing transformational

change. A critical step in determining which approach to use in overcoming resistance to

implementing organization change is to determine which type of change the organization is

experiencing.

Developmental Change

Developmental change occurs when a company makes an improvement to their

current business. If a company decided to improve their processes, methods or performance

standards this would be considered developmental change. Companies are continually

processing developmental change to some degree in order to stay competitive. This type of




14

change should cause little stress to current employees as long as the rationale for the new

process is clearly conveyed and the employees are educated on the new techniques. When

major change such as the decision to close a division, if the company attempted to implement

developmental change as the first step in streamlining the business, employees may be more

likely to accept the change. The employees could see that the company attempted different

strategies before determining that closing the division was the only option.

Transitional Change

Transitional change is more intrusive than developmental change as it replaces

existing processes or procedures with something that is completely new to the company. The period when the old process is being dismantled and the new process is being implemented is

called the transitional phase. A corporate reorganization, merger, acquisition, creating new

products or services, and implementing new technology are examples of transitional change.

Transitional change may not require a significant shift in culture or behavior but it is more

challenging to implement than developmental change. The future of the organization is

unknown when the transformation begins which can add a level or discomfort to employees.

The outcome of transitional change is unknown so employees may feel that their job

is unstable and their own personal insecurities may increase. Education on the new

procedures should be commenced at each stage of the new process. This will allow

employees to feel that they are actively involved and engaged in the change. As an

employee¶s level of engagement in the new procedure increases, their resistance to change

may decrease. Management should be cognizant of the impact and stress these changes will

have on their employees. The company should continue to inform the employees of their

status offer support in helping them deal with the personal adjustments they will be forced to

make.




15

Transformational Change

Transformational change occurs after the transition period. Transformational change

may involve both developmental and transitional change. It is common for transitional and

transformation change to occur in tandem. When companies are faced with the emergence of

radically different technologies, significant changes in supply and demand, unexpected

competition, lack of revenue or other major shifts in how they do business, developmental or

transitional change may not offer the company the solution they need to stay competitive.

Instead of methodically implementing new processes, the company may be forces to

drastically transform themselves.

Company¶s strategy

The management at Cybernex is of a Leading style and tries to be the industry leader

in not only adapting changes but actually introducing them. As most of the Cybernex

clientele is into property and casualty insurance business that is not centrally regulated by

the federal US government therefore the individual states mandate what if any, regulations

are to be implemented. Furthermore, the systems and products entertaining the P&C

businesses coming out of Cybernex¶ environment are also dictated by the changes and

mandates issued by the states regulatory institutions. Due to the involvement of the

government agencies as part of the change, the pace of the change is quiet slow as compared

to the other un-regulated industries. It has a large number of competitors but still it is a

leader among them.

The term organization development practitioner can be of three types. The most obvious

group of OD practitioners consists of those people who specialize in OD as a profession

they may b internal or external consultants who offer professional services to organization

clients, including top managers, functional department heads and staff groups. All changes

at Cybernex were identified, discussed, strategized, and implemented by internal

consultants.




16

Cybernex is highly adoptive and flexible due to many factors; some of them are as follows:

Smaller Size: due to the small size of the company, it is very manageable for

error free communications to occur throughout the company.

Industry Type: as the product that Cybernex produces is not of a physical

nature, production areas, line production, supply chain management, inventory

management, Storage management and other such issues that are related with

physical product based companies.

Re-adapting not Re-inventing: once a code is developed e.g. a small search

engine to search across the individual website and change is induced and

Cybernex is put into a reactive situation; Cybernex turns that situation around

by re adapting as much of the code as possible that Cybernex has developed

over the years and saving the time to re invent / re develop the code.




17

MAJOR CHANGES IN THE ORGANIZATION (last 2-5 years)

Change A Lead Programmer of the Xpert Claims Portal division changed:

One of the mainstream products that Cybernex produces is Xpert claims for theProperty and Casualty insurance adjusting industry for the purposes of adjusting claims.

Cybernex has launched several versions of this product since its day of inception. As the lead

programmer for this project, Mr. Javed spearheaded this project from the get go; however,

after the 3rd version release of the product Mr. Javed was unable to continue with the

company resulting in an unnecessary void. As he was the lead programmer of this product so

other programmers were not at par about the overall vision and direction of this product at the

time. To deal with this change the management of Cybernex decided to make a division of

programmers for this product, so that the product can be easily handled and run smoothly

from here onwards.

Impact Time, training of new employees, definition of roles and new job titles,

deadlines re-established, deadlines missed, overall product launch dates affected.

Change B Company took the initiative to introduce some of the desktop based

software:

As aforementioned Xpert Claims product strictly deals with the adjusting industry.

From time to time the adjusters have to travel to places that are uninhabitable, and work

towards normalizing the aftermath of a force-majeure. After the first couple of version

releases Xpert Claims only catered to adjusters and carriers who were able to connect to an

ISP to get online to gain access to their respective claims system. This method brought

hardship to adjusters who were dealing with the catastrophe claims as without any access to

the system the money that they had spent in purchasing the license of Xpert claims was of no

use to them. As a remedy to this issue Cybernex decided to start a new line of desktop based

software that did not require the use of internet for the adjuster to upload the data in field;

instead the desktop based Xpert-up-loader software used the adjuster¶s own laptop or desktop

machine to store all of the data and then upon getting connected with the internet transmitted

all data with predefined synchronization protocols to fill up the online database for any

missed work from the adjuster, hence solving the issue.




18

Impact money, time, research, product development, new employees for new

technology, new training for existing customers on new portal and new software, new

training manual development.

Change C ²Cybernex opened a parallel dimension of Copyrighted licensing

approach rather than its traditional all open-source technology:

Open source describes practices in production and development that promote access

to the end product's source materials²typically, their source code. Some consider open

source a philosophy, others consider it a pragmatic methodology. Cybernex started off

developing all of its products²mostly web-portals with technologies like PHP, MYSQL,LINUX, and APACHE; however, with the introduction of Change B it became necessary to

invest into non-open source technologies to accommodate the desktop based audience

worldwide. According to the market analysis at the time Microsoft windows based

technologies were being utilized by 95% of the consumer base therefore Cybernex opened its

doors to technologies like Access, IIS, Windows, C++, and MSSQL.

Impact money, time, research, and product development, new employees for new

technology, new training for existing customers on new portal and new software, new

training manual development (same impact as n change B).

Change D ²Introduction of the green environment initiative:

At the turn of the new century most of us are finding ourselves in a globally warm

planet in an ever changing world of technology. Like any conscience company, in an effort to

help the global effort to reduce global warming while providing Cybernex¶ employees a

better work environment, Cybernex invested in going from 100% CRT and desktop based

environment to an energy efficient flat screens and laptops environment. As an added benefit

to this change the company saw a significant reduction in its energy and utility consumption

and bills.

Impact money, new product research and warranty




19

Change E Centralized source code and back up retention policy:

Utilizing a network access storage (NAS station) for centralization and concurrent

multiple users access without employing a high end SAN storage device, Cybernex,

introduced a change in source code as well as backup retention methods and policies. The

need for such a change was warranted after a system wide glitch was found during the beta

phase testing of Xpert claims version 1.7 where due to the individual storage space of each

developer a newer version of code that was developed by 2 developers overnight got

overwritten by the older version of code causing the system to stall and produce this glitch.

After implementing the centralized storage synchronization policies were established to avoid

such accidents from happening in the future and thus saving time, money and effort in the

long term.

Impact money, time of employees, training of employees to new way of working,

new code retention policies.




20

CHANGE COMMUNICATION PROCESS:

As the organizations are socio-technical systems, there are humans working in the

organizations who have self-respect, self-esteem and different mind-set

The change communication process involves the following steps;

Manage communication

Appoint a communication manager

Understand the environment

Develop key messages

Identify the target audience

Build communication activity list

Timing & media

Allocate communication responsibilities

Activate the communication plan



B

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A MODEL OF ADAPTIVE OR IE TATION:

There are 4 approaches to change and t o di ensions to change as seen the in the

model

The C ernex is currentl laying in satisfying and moving towards R enewing

Transformational (Adoptive).

Let us have a br ief look about this model before f inding about the or gani ations

approach to change.

The two dimensions to change are:

1. Adaptive Or ientation

2. Environmental Stability

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22

The former shows the degree of adaptation or flexibility present in its internal

orientation. Adaptive orientation can be high or low. However the latter shows the degree of

change in an organization¶s environment. A stable environment is characterized:

1. By unchanging basic products and services.

2. Relatively static level of competition.

3. Low level of technological innovation.

4. Formalized and centralized structure.

5. Slow and steady rate of growth.

Where as a hyper-turbulent environment is characterized by:

1.

Rapidly changing product lines.2. An increasing and changing set of competitors.

3. Rapid and continual technological innovation.

4. Rapid market growth.

If we look at the figure we can easily see that different approaches or styles of

management are combinations of these two dimensions.

CYBERNEX¶ APPROACH TO CHANGE:

All the data we got from the organization shows that the organization has changing

product lines, an increasing set of competitors, continual technological innovation and also

having rapid market growth which shows that it¶s existing in a hyper-turbulent environment.

While their adaptation is high because the organization is continuously bringing internal

changes in the organization, as we stated in the data above. The combination of these

dimensions having a turbulent environment and highly adaptive shows that this organization

is very proactive and ready to future changes. This company is anticipative to change and

takes advantage of new opportunity and innovation, so it is a renewing organization.




23

The System Approach/Models Theory:

The system approach tells you how a company is working There are

Two types of system approaches

1. Open System

2. Closed System

A closed system is isolated from its external environment which is existed in only

theory because all real systems interact with their environment. On the other hand an open

system is one that is in continual interaction with its environment and therefore achieves a

steady state of dynamic equilibrium.

CYBERNEX an Open System:

From our study and detailed information we come to know that CYBERNEX is

working in an open system because it is interacting with its environment as it has competitors

around him and as it continuously is taking information around him to develop the newest

technology with time. For this purpose it interacts with Employees, Departments, Managers,

customers, Investors, Government Regulations. It gets the Input in the form of information,

technology, money and people. Transforms the information through its available resources;for example programmers into software or programs which are useful to customers.

An organization however is viewed as an open socio-technical system of coordinated

human and technical activities. The socio-technical system uses the following approaches.

1. Organize around processes-not tasks

2. Flatten the Hierarchy

3. Use teams to manage everything\

4. Let customers drive performance

5. Reward team performance

Any changes in any of the above will have effects throughout the organization. Just as

if we look at change A when Mr. Javed left the organization it had severe effects throughout



BAHR IA UNIVER SIT!

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24

the organi ation. Whole the structure and socio-technical system was changed due to one

change.

As we have already told the impacts of the change at the end of every change, that is

change A, B, C, D and E The open system of an organi ation consists of f ive pr imary

components as shown in the f igure below.

T Socio-T chnical

l Subsystem: These pr imary components were especially observed by us for C BER EX. Any

change made inf luenced these components. Just if we take the change A, we can see that just

one programmer had lef t the company which changed their goals and values subsystem for

the time being. The technical system also had to be changed obviously the Structural

subsystem had to be altered which also affected the psychosocial subsystem. The one

component in the middle of all that governs all these subsystems.



BAHR IA UNIVER SIT"

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25

THE MODEL OF CHANGE MANAGEMENT/ORGANIZATIONAL

EFFECTIVENESS & E CELLENCE MODEL:

As we know that the change manager is responsi ble for keeping an eye on the

Behavior, Structure and the technology being used in the organi ation. Because any changes

made in any one of these areas will make them change the other two as well. For example the

5 changes that we discussed ear lier on are all related to this model. In the f irst change A. the

lead programmer lef t the company, meaning a change in the structure of the company which

led to a change in the behavioral strategy as well. Similar ly in the change D. the company

took in new energy eff icient laptops for their employees so it again changed the technology

as well as the behavior of the employees. One more change that was made in the technology

for assisting the ad justers was that they had to travel to several places. So the company

introduced desk top based sof tware which made it convenient for the ad justers and also saved

time and costs for the company.




CONCLUSION / RECOMMENDATIONS:

In the whole project I made a close and critical analysis of the company and found out

that this company is almost accurately managing their problems and changes through out the

company. But still there are many problems arising in the company management I am of the

opinion that such kind of a software company in which the tasks are very complicated and

interrelated with all the company employers. It is necessary that the task is clear in the minds

of all the software engineers and interpret it in the same way and such that the work is also

divide equally. I feel a need of a communication separate communication manager to avoid

all the above given problems and so that they are aware earlier on of any problem arising so

that the change is managed successfully.

Final CM1 Repaired)

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