FIELD SERVICE

SEMINAR 8 SEPT 2016

O DY SS E E S E R V I C E & B E M A S

KEYNOTE: CLOSING THE GAP IN FIELD SERVICE QUALITY

Prof. Deva Rangarajan of Vlerick Business School

ROUND TABLES DISCUSSIONS

ABOUT:

1

INTERNET OF THINGS

HOW CAN NEW TECH IMPROVE SERVICE EXCELLENCE?

KPI PERFORMANC

EO DY SS E E S E R V I C E

2

KPI PERFORMANCE:

HOW AND WHAT DO YOU MEASURE TO ASSURE SERVICE QUALITY AND PROFITABILITY?

CAPACITY MAMAGEMEN

TO DY SS E E S E R V I C E

3

CAPACITY MANAGEMENTE:

WHAT CAPACITY DO YOU NEED TO SERVICE YOUR CUSTOMER AND HOW TO MANAGE CAPACITY?

LOCATIONO DY SS E E S E R V I C E

LOCATION:STOKERIJ DE MOLENBERG –

KLATERSTRAAT 1, 2830 BLAASVELD

BELGIUM

SAVE THE DATE

8 SEPT 2016O DY SS E E S E R V I C E

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