Post on 29-Jun-2020
FIEGE eFulfilment“Full Service E-Commerce Modell”
FIEGE Group
FIEGE Group – History
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FIEGE Group
FIEGE Group – Fact Sheet
Regional Focus
European Core Business
Expansion axis: East | South-East
China as a gateway to AsiaCNCN
g y
Worldwide partner network
F t & FiBB
NLNL
DDUAUA
PLPL
UKUK
Facts & Figures
20.000 employees in 18 countries
210 sites
FF
HH
SKSKUAUA
CHCH AA
II
PPEE
CZCZ
3 mio. m² warehousing space
1,5 bn € turnover in 2009
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FIEGE eFulfilment
FIEGE eFulfilment – e-Commerce FULL SERVICE MODEL
Finance Service
LogisticsWebshopService IT/eF
CustomerCustomerService
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Modular System -> Specific or full service possible
FIEGE eFulfilment
FIEGE eFulfilment – e-Commerce FULL SERVICE MODEL
quickflexiblescalable
FIEGE eFulfilment
international
Duration of implementation process: 2 monthsDuration of implementation process: 2 months
Ongoing evaluation of sales & reporting figures together with the customer
Modular system – to be fitted to your current & future needs
E id t
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Europewide concept
FIEGE eFulfilment
Webshop & e-Commerce ERP-SystemWebshopServices
WebshopPlanning & Implementation of Webshop-Systems(including design)Ongoing Shop Hosting & SupportConsulting service for your optimal shop solution(from white label to individual Webshop-Systems)
Interfaces to the e-Commerce ERP-SystemWeb-based technology
XML i t fe.g. XML-interfaceCRM & WMS functionalitiesMultiple reporting functionalities
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FIEGE eFulfilment
Marketing & Sales SupportWebshopServices
Marketing Service
Shop Design
Online Marketing
Search Engine Optimization (SEO)
Sponsored Links
Individual marketing camapaigns
Up selling/Cross selling
Mailing service (e-Mailing, newsletter)
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FIEGE eFulfilment
Payment & Debitorial ServicesFinance Service
Payment Services
Direct debit & open invoiceCredit cardsOthers: Online payment providers & country specific methodsAdress validation / Adress verificationRisk ManagementFraud Prevention
Debitorial Services
BillingDebt collection
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FIEGE eFulfilment
Customer ServiceCustomer
Service
FIEGE European Service CenterCall-Center (In- & Outbound)Mailing ServiceMultilingual
Call-CenterOrder intake Phone, Fax, e-Mail, Mailing, etc.Client requestsPhone, Fax, e-Mail, Mailing, etc.After Sales ServiceEscalation Management
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FIEGE eFulfilment
Logistics services
Logistics
SourcingInbound Handling (incl. quality management)Ressource-efficient warehousing & inventory managementPick & Pack (B2B & B2C)VAS (e.g. gift cards, wrapping)Adress & customer inquieriesTransportation (all ongoing carriers) inkl. track & traceReturn handling
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FIEGE eFulfilment
IT Structure (1/2)
IT
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FIEGE eFulfilment
IT Structure (2/2)
IT
High-security individual entry levelsUnlimited user access possible High-speed interfaces99,974% Uptime during the last 12 months(13.03.2010)Intuitive handling & designFitted for customer service purpose
Reporting functionalities:
Sales & logistics reporting functionalitiesIndividual marketing & campaign analysis possible
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FIEGE eFulfilment
Profit & Earn from Outsourcing your e-Commerce activities
FIEGE eFulfilment – e-Commerce FULL SERVICE MODEL
Full Service Model: Webshop, Customer & Payment Services & Logistics
Ongoing evaluation of sales & reporting figures together with the customer
Profit & Earn from Outsourcing your e-Commerce activities
g g p g g g
Europewide concept
Consulting with longlasting e-Commerce know-how
Focus on core competencies
Variable cost model ⇒ Sustainability / risk minimization
Flexible model fits all volatilities in the e-Commerce businessFlexible model fits all volatilities in the e Commerce business
Minimal invest needed
Growing concept for growing business
FIEGE – YOUR PARTNER IN MULTI-CHANNEL MANAGEMENT
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FIEGE – YOUR PARTNER IN MULTI-CHANNEL MANAGEMENT