© fedict 2005. All rights reserved

FedICT Shared Services’ implementation of governance with dashboarding capabilities

Yves Vander Auwera – 03/10/2008 – VVBB “De Elektronische Overheid”

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Agenda

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Overall Environment

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Why a management dashboard?

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Objectives

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Criteria for selecting a solution

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Chosen Solution

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Most important “issues/challenges”

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Benefits

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Process Overview

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What brings the future?

The Federal Administration Structure

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Chancellerie du Premier Ministre

Budget et Contrôle de Gestion

Personnel et Organisation

FEDICT

Pouvoir législatif (Chambre et Sénat)

Pouvoir éxécutif (Ministres, Secrétaires d’état, cabinets)

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Fedict ICT Shared Services

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History• Fedict• ICT Shared Services

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Strategy• Step-by-step

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ICT Shared Services Organisation• Central & decentral• Co-sourcing

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Service delivery• Service catalog

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Why a management dashboard?

> Guide and evaluate the organisation on strategic, tactical and operational level

> Communicate the mission/vision/strategy of the organisation

> Benchmark organisations

> Improve business continuity

> Guarantee and maintain high level quality services to the clients

> Helpfull to reach Eco-Management and Audit Scheme (EMAS) Certification

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Objectives

> Implement robust solution that supports our management dashboard needs

> Automation as much as possible (data collection, reporting,…)

> Leverage existing infrastructure and end-user environment

> End-user oriented and manageable

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Criteria for selecting a solution> Modularity, Flexibility & Scalability> Supporting a top-down approach> Easy integration with different types of data sources> Supporting various user needs:

• different views• reporting• confidentiality• …

> Collaboration> Web enabled> But also : other criteria :

• re-usability• introduction of new definitions• ease of interfacing other tools

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Chosen solution: V.1

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SAS/Strategic Performance Management 1.4• Business solution for scorecards/dashboards design,

management and web publishing>

SAS 9.1 Foundation• Powerful SAS data integration and data management

capabilities for dashboard automated feed.• Current data sources are:

• Srvvantage (servers availability)• ClientVantage (end-to-end applications

monitoring)• Manual data entry• SQL database

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SAS as Trusted Advisor>

KPI’s & Metrics documentation in separate system

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Implementation by a junior trainee

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Chosen solution: V.2>

PerformancePoint Server 2007• End-User centric, dynamic dashboard solution

• Scorecards, strategy mapping• Analytics• Action driven

• Secure end-to-end solution• From data collection through analytics to

publishing• Leveraging existing FedICT infrastructure:

• SQL Server• Microsoft Office• Sharepoint technologies

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Microsoft and Sword as Trusted Advisor

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Business issues & challenges

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Change management

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Difficulty to keep it simple

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How to interpret the scorecards and dashboards?

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Coaching of the team

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Solution issues & challenges

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Understanding new offered capabilities

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Deadlines

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Very new product! Little experience

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Automation>

Transparency

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Consistency>

Increasing motivation, responsibility

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User and business centric

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Business Benefits

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Technical Benefits> Integrated and leveraged existing environment

> Automation of data collection

> Secure development and production environment

> Support:> Complex tree-structure

> More complex operations and calculations on the KPIs

> Analysis of tendencies, forecasting, simulations

> Historical data

> A wide range of data-sources

> Rich graphical capabilities

PROCESS OVERVIEW

Performance Point

server

SharePoint

Servers

Please Click

Some screenshots

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What brings the future ?

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Scorecard, a never ending story: need for additional

• KPIs• Dashboards• Data sources

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Leveraging to other organizational entities

Q & A

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© fedict 2005. All rights reserved

Th@nk you for your attention !

Rue Marie-Thérèse 1/3Maria-Theresiastraat 1/3Bruxelles 1000 Brussel

Tel. +32 2 212 96 00Fax +32 2 212 96 99

info@fedict.beYves Vander Auwera

Director ICT Shared Services

www.belgium.be/fedict