ENTERPRISE GAMIFICATION2015 Expert Series

THE GAMIFICATION EXPERT SERIES

TUNE IN EACH WEDNESDAY TO HEAR FROM THE EXPERTS

oThe VALUE and SCIENCE OF GAMIFICATION

oEnterprise Examples:• Community Engagement

• Learning & Development

• Sales Productivity

• Services Productivity

TODAY’S BADGEVILLE SPEAKERS

YOUR HOSTLAURA LILYQUIST,VP OF MARKETING

YOUR EXPERTSTEVE SIMS,

CHIEF DESIGN OFFICER

What is the value of gamification in the workplace?

Improved productivity and

business outcomes

oEngaged employees

oImproved collaboration

oAccelerated learning

oReduced churn

The science of gamification

Employees are motivated by self-interest

Gamification aligns business objectives with employee motivations

Gamification works by fulfilling an employee’s need for validation and personal growth

How does gamification work?

How does gamification work: Community Engagement

Key community use cases include self service/support, forum expert, content creator and social collaboration

How does gamification work: Community Engagement

Badgeville Confidential

Analytics expert: 11 analytics question voted best answer1 blog on analytics topic

• Status Levels• Expertise Tracks• Task Lists• Activity Streams

How does gamification work: Learning and Development

Badgeville Confidential

How does gamification work: Learning and Development

Badgeville Confidential

• Career Badges• Onboarding Task Lists• Specialization & Certification

Achievements• Team Competitions

How does gamification work: Sales Productivity

How does gamification work: Sales Productivity

• Group Activity Streams• Personal Activity Stream• Training Certifications• Scheduled Process Goals• Leaderboards• Career Accomplishments• Team Competitions

How does gamification work: Service Productivity

How does gamification work: Services Productivity

Badgeville Confidential

40 emails fixed on 1st contact

40 emails fixed on 1st contact

30 emails fixed on 1st contact

20 emails fixed on 1st contact

10 emails fixed on 1st contact

5 emails fixed on 1st contact

• Process-based Task Lists• Scheduled Process Goals• Performance Statistics• Career Accomplishments• Team Competitions

SUMMER EXPERT SERIES: COMING NEXT

o Community Solutions: Support, Customer Self-Service and

Collaboration

o Employee Success Solutions: Onboarding, Learning & Development

and Compliance Training

o Sales & Service Performance: Travel & Expense Reporting, Sales

Performance and Service Performance

TUNE IN EACH WEDNESDAY TO HEAR FROM THE EXPERTS!