Expert Summer Series Kickoff: Enterprise Gamification
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Transcript of Expert Summer Series Kickoff: Enterprise Gamification
ENTERPRISE GAMIFICATION2015 Expert Series
THE GAMIFICATION EXPERT SERIES
TUNE IN EACH WEDNESDAY TO HEAR FROM THE EXPERTS
oThe VALUE and SCIENCE OF GAMIFICATION
oEnterprise Examples:• Community Engagement
• Learning & Development
• Sales Productivity
• Services Productivity
TODAY’S BADGEVILLE SPEAKERS
YOUR HOSTLAURA LILYQUIST,VP OF MARKETING
YOUR EXPERTSTEVE SIMS,
CHIEF DESIGN OFFICER
What is the value of gamification in the workplace?
Improved productivity and
business outcomes
oEngaged employees
oImproved collaboration
oAccelerated learning
oReduced churn
The science of gamification
Employees are motivated by self-interest
Gamification aligns business objectives with employee motivations
Gamification works by fulfilling an employee’s need for validation and personal growth
How does gamification work?
How does gamification work: Community Engagement
Key community use cases include self service/support, forum expert, content creator and social collaboration
How does gamification work: Community Engagement
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Analytics expert: 11 analytics question voted best answer1 blog on analytics topic
• Status Levels• Expertise Tracks• Task Lists• Activity Streams
How does gamification work: Learning and Development
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How does gamification work: Learning and Development
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• Career Badges• Onboarding Task Lists• Specialization & Certification
Achievements• Team Competitions
How does gamification work: Sales Productivity
How does gamification work: Sales Productivity
• Group Activity Streams• Personal Activity Stream• Training Certifications• Scheduled Process Goals• Leaderboards• Career Accomplishments• Team Competitions
How does gamification work: Service Productivity
How does gamification work: Services Productivity
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40 emails fixed on 1st contact
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• Process-based Task Lists• Scheduled Process Goals• Performance Statistics• Career Accomplishments• Team Competitions
SUMMER EXPERT SERIES: COMING NEXT
o Community Solutions: Support, Customer Self-Service and
Collaboration
o Employee Success Solutions: Onboarding, Learning & Development
and Compliance Training
o Sales & Service Performance: Travel & Expense Reporting, Sales
Performance and Service Performance
TUNE IN EACH WEDNESDAY TO HEAR FROM THE EXPERTS!