Post on 18-Jan-2016
ER/IR Competence
GIRN, 20th October 2011
1
HR Strategy & Internal Communications
Andrea van DuijseVP HR Employee Engagement, ER/IR, Compliance
About Shell
ER/IR Competence Building Governance, global standards & philosophies
Tools & Materials
Measurement
Group Exercise
Q&A
2
Agenda
3
Challenges
ER/IR is essentially ‘learning by doing’ – how to give/get the experience before it’s needed
Deciding what’s global/generic from what’s local/specific
Risk based – eg how to negotiate to a mandate, global union agenda
Investment and focus over the long term
4
Governance & Networks
Global ER/IR NetEVP HR Strategy + VP HR Operations + Internal Comms + 2 businesses
(all 5 business units are represented)
Downstream ER/IR Net
ER/IR Specialistsin country+HRM in Business
Country ER/IR NetsER/IR Manager + ER/IR
Specialists in a major country
VP HR Operations (HR in Country) are accountable for ER/IR
Global Standards & Philosophies
5
Shell General Business Principles Code of Conduct People Standards ER Philosophy
Articulates relationship with employees Delivers on work environment, learning & development,
communications & involvement, and performance & reward Target audience: Supervisors, Senior leaders & HR
IR Philosophy Employees have a safe work environment, are heard, grievances
addressed, enjoy competitive terms & conditions Good employee relations are the basis Employee – line manager relationship is key Local solution to local issues Respect unions where present Target audience: Country HR Mgrs, ER/IR Managers, Country Chairs, Site
Mgrs
Tools & materials available 1/2
6
HR Functional Excellence “4 Box Model” for the ER/IR Competence
Onboarding of new HR colleagues E-learning Employee Engagement/ER/IR/Consultation
Basicsfor supervisors & HR
ER/IR Sharepoint Site ER & IR philosophies Practical Guide to IR Monthly external news items Country sections Good practices from around the world Community, connections
Training Courses
Professional Experiences
Reference Materials
On-the-Job + Coaching
Tools & materials available 2/2
7
Regional webcasts Building awareness in the HR leadership teams Senior Business Leader briefings ER/IR Peer Reviews for key countries Capability building on international ER/IR
Regional webcasts, raising awareness of global union agenda
ER/IR Peer Reviews, using country ER/IR managers to review a country in a different continent
Unilever – CIPD accredited course on International ER/IR
External networks as sources of learning
Measurement
8
Annual Shell People Survey Absence Internal Communications surveys Reputation tracker Nr and type of grievances Nr and type of disciplinary measures Attrition rates Use of contract labour Market surveys Manhours/business lost due to industrial action
The power of combining all the data and making sense out of it.
3 Groups: (vote with your feet) – 30mins
1. Governance, global standards & philosophies
2. Tools & Materials
3. Measurement
Round Robin in your groups
What do you have in place in your company?
What works well? What does not?
Short report-out of highlights from your discussion (5 mins each)
9
GROUP EXERCISE