ER/IR Competence

GIRN, 20th October 2011

1

HR Strategy & Internal Communications

Andrea van DuijseVP HR Employee Engagement, ER/IR, Compliance

About Shell

ER/IR Competence Building Governance, global standards & philosophies

Tools & Materials

Measurement

Group Exercise

Q&A

2

Agenda

3

Challenges

ER/IR is essentially ‘learning by doing’ – how to give/get the experience before it’s needed

Deciding what’s global/generic from what’s local/specific

Risk based – eg how to negotiate to a mandate, global union agenda

Investment and focus over the long term

4

Governance & Networks

Global ER/IR NetEVP HR Strategy + VP HR Operations + Internal Comms + 2 businesses

(all 5 business units are represented)

Downstream ER/IR Net

ER/IR Specialistsin country+HRM in Business

Country ER/IR NetsER/IR Manager + ER/IR

Specialists in a major country

VP HR Operations (HR in Country) are accountable for ER/IR

Global Standards & Philosophies

5

Shell General Business Principles Code of Conduct People Standards ER Philosophy

Articulates relationship with employees Delivers on work environment, learning & development,

communications & involvement, and performance & reward Target audience: Supervisors, Senior leaders & HR

IR Philosophy Employees have a safe work environment, are heard, grievances

addressed, enjoy competitive terms & conditions Good employee relations are the basis Employee – line manager relationship is key Local solution to local issues Respect unions where present Target audience: Country HR Mgrs, ER/IR Managers, Country Chairs, Site

Mgrs

Tools & materials available 1/2

6

HR Functional Excellence “4 Box Model” for the ER/IR Competence

Onboarding of new HR colleagues E-learning Employee Engagement/ER/IR/Consultation

Basicsfor supervisors & HR

ER/IR Sharepoint Site ER & IR philosophies Practical Guide to IR Monthly external news items Country sections Good practices from around the world Community, connections

Training Courses

Professional Experiences

Reference Materials

On-the-Job + Coaching

Tools & materials available 2/2

7

Regional webcasts Building awareness in the HR leadership teams Senior Business Leader briefings ER/IR Peer Reviews for key countries Capability building on international ER/IR

Regional webcasts, raising awareness of global union agenda

ER/IR Peer Reviews, using country ER/IR managers to review a country in a different continent

Unilever – CIPD accredited course on International ER/IR

External networks as sources of learning

Measurement

8

Annual Shell People Survey Absence Internal Communications surveys Reputation tracker Nr and type of grievances Nr and type of disciplinary measures Attrition rates Use of contract labour Market surveys Manhours/business lost due to industrial action

The power of combining all the data and making sense out of it.

3 Groups: (vote with your feet) – 30mins

1. Governance, global standards & philosophies

2. Tools & Materials

3. Measurement

Round Robin in your groups

What do you have in place in your company?

What works well? What does not?

Short report-out of highlights from your discussion (5 mins each)

9

GROUP EXERCISE