Post on 15-Apr-2017
Enterprise Software Customer Story
Phlexglobal
Enterprise Software Case Study
info@connexica.com +44(0)1785 246777
Enterprise Software Case Study
One of the benefits recognised by
Peter McNaney has been the
commercial offering Connexica offer
for users of CXAIR.
Having been a user of CXAIR at a previous
organisation, Chief Technology Officer, Peter
McNaney, knew the value of CXAIR and the
benefits it could bring. Reporting had mainly
been carried out using Excel spreadsheets and
CXAIR offered a much higher level of internal
reporting capability, better data management
and aggregation capabilities for
Phlexglobal’s thirty clients.
Phlexglobal are the Trial Master File (TMF) Experts and pioneers in
the provision of innovative, flexible and technology-enabled TMF
solutions & services. As a specialist provider of eTMF solutions
and support services to the global clinical research market;
Phlexglobal offer a unique combination of technology, quality
and services that deliver a range of flexible, targeted solutions to
the life science industry.
The Challenge
The Solution
Having become a leading specialist
provider of technology-enabled, Trial
Master File document management
solutions and other support services to
the global clinical research market, Phlexglobal
recognised the need for a solution with the
ability to unify disparate systems and
consolidate the data into one single reporting
platform in order to meet their client’s needs.
Key Benefits
Flexible commercial model
Faster reporting
Effective and helpful support
“The commercials are very flexible, and
Connexica have been able to provide
Phlexglobal with a deal that works best for
them”
“For internal use we are producing more
reports than before and we can do those
extremely quickly with high confidence that
we are giving our customers what they
want.”
“I would give gold stars for the levels of
support, any problems are solved quickly
and efficiently and the willingness to help
solve any issues is great.”
Phlexglobals’ Head of Internal Software
Development, Jo Heard, has also
identified the benefits of CXAIR,
particularly when it comes to the speed of
report building offered by CXAIR and the
ability to handle the large data volumes
produced by Phexglobal:
Not only have Phlexglobal benefited from
a fast implementation of CXAIR but they
have also praised the support team at
Connexica for their efficiency and positive
attitude:
With CXAIR becoming a key solution within
the organisation, Phlexglobal were keen to
continue to exploit the future value it
offers. In December 2013 a decision was
made by Phlexglobal to offer their own
client facing Business Intelligence using
CXAIR.
The platform, known as PhlexEmetrics,
offers a number of dashboards for key
functional areas created by Phlexglobal
and is provided to clients as a viewer
platform.
Having utilised CXAIR for both internal
reporting and as an external offering to
clients, the implementation of CXAIR
within Phlexglobal has demonstrated the
flexibility and power of CXAIR Search
Powered Analytics.
The commercials are very flexible, and Connexica have been
able to provide Phlexglobal with a deal that works best
for them
Peter McnaneyChief Technology Officer
Phlexglobal
Enterprise Software Case Study