CUSTOMER SUCCESS STORY The Leader in Secure Enterprise ...€¦ · Customer Success Story...
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Biscom | 800-477-2472 | [email protected] | 321 Billerica Rd Chelmsford, MA 01824 | www.biscom.com HarborOne Bank Secures Document Exchange with Biscom Secure File Transfer Overview With $1.9 billion in assets, HarborOne Bank is the largest state-chartered co -operave bank in New England. The bank serves the financial needs of consumer and business banking customers through a network of 14 full- service branches, and a full service mortgage office. Challenges Wayne Dunn, Senior Vice President and Chief Technology Officer, was tasked with improving the process of exchanging confidenal informaon with the bank’s customers and vendors. Encrypted email was being used for secure document delivery. However this technology had aachment size limits and the audit trail did not meet minimum requirements of Gramm Leach Bliley data privacy mandates and the very stringent Massachuses 201 CMR 17 regulaons designed to protect personally idenfiable data. Soluon Aſter evaluang several secure document exchange products, Wayne Dunn selected Biscom Secure File Transfer. Biscom’s intuive, self- service user interface was quickly embraced by bank staff and was well received by customers and vendors. An added benefit was the minimum administraon and user support required by the bank’s IT staff. In addion, email size and storage cost were reduced since large files were now being delivered via Biscom. The Biscom deployment resulted in several key benefits. Commercial lending operaons, which require secure transfer of large files with clients, aorneys and vendors, experienced improved document exchange efficiencies and staff producvity. Biscom’s secure reply feature made it easy for external pares to iniate file transfers of any size back to the bank. Biscom’s strong transacon logging facilitated bank examinaon by demonstrang the banks’ compliance with data privacy mandates to secure the exchange of financial and personally idenfiable data. And the bank’s “Protecting the confidentiality of our customer’s information is HarborOne’s highest priority. Biscom Secure File Trans- fer secures communications with our customers while delivering strong transaction logging that is critical for regulatory compliance and bank audits.” - Wayne Dunn, Chief Technology Officer, HarborOne Bank OVERVIEW Company: HarborOne Bank Industry: Finance Locaon: Brockton, Massachuses Founded: 1917 Web Site: www.harborone.com CHALLENGES Hosted email service could not handle exchange of large mortgage related files. Compliance with FDIC and state mandates to protect transfer of customer personal informaon File transfer tracking did not meet minimum bank auding requirements. SOLUTION Biscom Secure File Transfer RESULTS Streamline secure exchange of mortgage documents with aorneys, vendors and customers. Demonstrate data privacy compliance to bank examiners and internal auditors The Leader in Secure Enterprise Document Delivery CUSTOMER SUCCESS STORY
Transcript of CUSTOMER SUCCESS STORY The Leader in Secure Enterprise ...€¦ · Customer Success Story...
Biscom | 800-477-2472 | [email protected] | 321 Billerica Rd Chelmsford, MA 01824 | www.biscom.com
HarborOne Bank Secures Document Exchange with Biscom Secure
File Transfer
Overview
With $1.9 billion in assets, HarborOne Bank is the largest state-chartered co
-operative bank in New England. The bank serves the financial needs of
consumer and business banking customers through a network of 14 full-
service branches, and a full service mortgage office.
Challenges
Wayne Dunn, Senior Vice President and Chief Technology Officer, was
tasked with improving the process of exchanging confidential information
with the bank’s customers and vendors. Encrypted email was being used for
secure document delivery. However this technology had attachment size
limits and the audit trail did not meet minimum requirements of Gramm
Leach Bliley data privacy mandates and the very stringent Massachusetts
201 CMR 17 regulations designed to protect personally identifiable data.
Solution
After evaluating several secure document exchange products, Wayne Dunn
selected Biscom Secure File Transfer. Biscom’s intuitive, self- service user
interface was quickly embraced by bank staff and was well received by
customers and vendors. An added benefit was the minimum administration
and user support required by the bank’s IT staff. In addition, email size and
storage cost were reduced since large files were now being delivered via
Biscom.
The Biscom deployment resulted in several key benefits. Commercial
lending operations, which require secure transfer of large files with clients,
attorneys and vendors, experienced improved document exchange
efficiencies and staff productivity. Biscom’s secure reply feature made it
easy for external parties to initiate file transfers of any size back to the
bank. Biscom’s strong transaction logging facilitated bank examination by
demonstrating the banks’ compliance with data privacy mandates to secure
the exchange of financial and personally identifiable data. And the bank’s
“Protecting the confidentiality of our customer’s information is HarborOne’s highest priority. Biscom Secure File Trans-
fer secures communications with our customers while delivering strong transaction logging that is critical for regulatory
compliance and bank audits.” - Wayne Dunn, Chief Technology Officer, HarborOne Bank
OVERVIEW
Company: HarborOne Bank
Industry: Finance
Location: Brockton, Massachusetts
Founded: 1917
Web Site: www.harborone.com
CHALLENGES
Hosted email service could not handle exchange of large mortgage related files.
Compliance with FDIC and state mandates to protect transfer of customer personal information
File transfer tracking did not meet minimum bank auditing requirements.
SOLUTION
Biscom Secure File Transfer
RESULTS
Streamline secure exchange of mortgage documents with attorneys, vendors and customers.
Demonstrate data privacy compliance to bank examiners and internal auditors
The Leader in Secure Enterprise Document Delivery CUSTOMER SUCCESS STORY
Biscom | 800-477-2472 | [email protected] | 321 Billerica Rd Chelmsford, MA 01824 | www.biscom.com
Customer Success Story
operational staff use Biscom to facilitate and record secure
communication and document exchange with remote
customers.
According to Wayne “Protecting the confidentiality of our
customer’s information is Harbor One’s highest priority. Biscom
Secure File Transfer secures communications with our
customers while delivering strong transaction logging that is
critical for regulatory compliance and bank audits. The bank’s
staff has embraced Biscom because of its ease of use and
improved collaboration with customers and vendors”.
ABOUT BISCOM
Biscom is a world leader in secure enterprise document delivery with solutions including the award-
winning enterprise FAXCOM® Server and FAXCOM Anywhere cloud fax solutions, Biscom Secure File
Transfer, and Verosync, an enterprise-ready file synchronization and sharing solution. Founded in 1986,
Biscom is the industry’s recognized innovation and customer service leader and has provided many of
the world’s largest companies with secure communications solutions. Learn more at www.biscom.com
or call 1-800-477-2472.
“The bank’s staff has embraced
Biscom because of its ease of use
and improved collaboration with
customers and vendors”
─ Wayne Dunn
Chief Technology Officer
HarborOne Bank
