EMOTIONAL

INTELLIGENCE

2-day course

People quit their jobs for emotional reasons:

Most employees do not bring out their best for

emotional reasons:

they fear management

they feel lonely and isolated

they feel stressed and exhausted

After the training they will

• Explore the meaning of Human Capital and

its links to Emotional Intelligence

• Examine the principles of Emotional

Intelligence

• Learn how to utilise their emotional

competencies in developing their style

flexibility, so that they can contribute to better

team and organisational performance

Program Structure

Module 1. An emotional intelligence Value of emotional intelligence in private and

professional life Concept of cognitive and emotional intelligence Models and researches of emotional intelligence Practical part: WORK IN SMALL GROUPS: inspiration components Module 2. Sphere of self-understanding Basic emotions and their derivatives Introspection Self-assessment Independence Self-expression Self-realization Practical part: WORK IN SMALL GROUPS: advantage and harm of

positive and negative emotions INDIVIDUAL WORK: "diagnostics of emotional

intelligence" test WORK IN SMALL GROUPS: opposition to negative

impact WORK WITH CASES: definition of an assertive

position

Program Structure

Module 3. Sphere of stress-management Resistance to stress Control of impulses Practical part: WORK IN SMALL GROUPS: regularities in working

stressful situations, ways of their neutralization and methods of their prevention

INDIVIDUAL WORK: A. Ellis` impulses control technique

Module 4. Sphere of adaptability Objectivity Flexibility Problem solving Practical part: ROLE-PLAY GAME: emotional component of daily

communication WORK IN SMALL GROUPS: moral dilemmas INDIVIDUAL WORK: development of an intuition

Program Structure

Module 5. Sphere of the general mood • Optimism • Ability to joy Practical part: BUSINESS GAME: "A corporate holiday" Module 6. Interpersonal sphere of emotional

intelligence Empathy Team orientation Interpersonal relations Practical part: WORK IN SMALL GROUPS: empathy map WORK IN SMALL GROUPS: 5 traps of team work INDIVIDUAL WORK: determination of own level of

balance of the relations

We transfer learning into workplace behaviour

TMI: From Time Management International

to Transformation Managed with Inspiration

Customer-Centric Culture (incl. Customer Experience)

Complaints Culture

Collaborative Culture

Values & Accountability Culture

Quality Culture

Performance Culture

Change Ready Culture (incl. Emotionally Intelligent Culture)

• Putting People First Philosophy

• A Complaint Is A Gift Philosophy

• Teamship Philosophy

• Employeeship Philosophy

• Personal Quality Philosophy

• Personal Effectiveness (Time Manager Philosophy)

• Managing Change Philosophy • Heart Work & EIL Philosophy

TACK International:

DEVELOPING PEOPLE > ADVANCING BUSINESS