EMOTIONAL INTELLIGENCE - russland.ahk.de fileResistance to stress Control of impulses Practical...
Transcript of EMOTIONAL INTELLIGENCE - russland.ahk.de fileResistance to stress Control of impulses Practical...
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EMOTIONAL
INTELLIGENCE
2-day course
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People quit their jobs for emotional reasons:
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Most employees do not bring out their best for
emotional reasons:
they fear management
they feel lonely and isolated
they feel stressed and exhausted
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After the training they will
• Explore the meaning of Human Capital and
its links to Emotional Intelligence
• Examine the principles of Emotional
Intelligence
• Learn how to utilise their emotional
competencies in developing their style
flexibility, so that they can contribute to better
team and organisational performance
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Program Structure
Module 1. An emotional intelligence Value of emotional intelligence in private and
professional life Concept of cognitive and emotional intelligence Models and researches of emotional intelligence Practical part: WORK IN SMALL GROUPS: inspiration components Module 2. Sphere of self-understanding Basic emotions and their derivatives Introspection Self-assessment Independence Self-expression Self-realization Practical part: WORK IN SMALL GROUPS: advantage and harm of
positive and negative emotions INDIVIDUAL WORK: "diagnostics of emotional
intelligence" test WORK IN SMALL GROUPS: opposition to negative
impact WORK WITH CASES: definition of an assertive
position
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Program Structure
Module 3. Sphere of stress-management Resistance to stress Control of impulses Practical part: WORK IN SMALL GROUPS: regularities in working
stressful situations, ways of their neutralization and methods of their prevention
INDIVIDUAL WORK: A. Ellis` impulses control technique
Module 4. Sphere of adaptability Objectivity Flexibility Problem solving Practical part: ROLE-PLAY GAME: emotional component of daily
communication WORK IN SMALL GROUPS: moral dilemmas INDIVIDUAL WORK: development of an intuition
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Program Structure
Module 5. Sphere of the general mood • Optimism • Ability to joy Practical part: BUSINESS GAME: "A corporate holiday" Module 6. Interpersonal sphere of emotional
intelligence Empathy Team orientation Interpersonal relations Practical part: WORK IN SMALL GROUPS: empathy map WORK IN SMALL GROUPS: 5 traps of team work INDIVIDUAL WORK: determination of own level of
balance of the relations
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We transfer learning into workplace behaviour
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TMI: From Time Management International
to Transformation Managed with Inspiration
Customer-Centric Culture (incl. Customer Experience)
Complaints Culture
Collaborative Culture
Values & Accountability Culture
Quality Culture
Performance Culture
Change Ready Culture (incl. Emotionally Intelligent Culture)
• Putting People First Philosophy
• A Complaint Is A Gift Philosophy
• Teamship Philosophy
• Employeeship Philosophy
• Personal Quality Philosophy
• Personal Effectiveness (Time Manager Philosophy)
• Managing Change Philosophy • Heart Work & EIL Philosophy
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TACK International:
DEVELOPING PEOPLE > ADVANCING BUSINESS