Emotional Intelligence

Group Work

• Introductions

• Reflections - Good and Bad Leaders

• Identify Values and Behaviours

• Identify Skills

Emotional IntelligenceDaniel Goleman

• The new leaders

• Transforming art Leadership into Science of Results

What is Emotional Intelligence?

..the ability to use your understanding of emotions in yourself and others to deal effectively with people in a way which reduces anger and hostility, develops collaborative effort and produces creative energy.

Leadership Awareness

Expressing feelings openly and honestlytaking risks, dealing with conflict

Reaching consensus by listeningand developing other people’s ideas

Having a mixture of doers, thinkersand carers and a manager

Having clear, shared objectives, agood plan, good reviews of progress

The need to get the job done

Emotional IntelligenceDaniel Goleman

• Emotional Intelligence versus IQ• A predictor of managerial performance• Calm environment - use feelings to

guide thinking• Intense pressure - survival mode• Variability within population of response

Achieving one’s goals through the ability to manage one’s own feelings and emotions, to be sensitive to and influence other key people and to balance one’s motives and drives with conscientious and ethical behaviour.

Higgs and Dulewicz 1999

Emotional Competence Framework

Personal Competence

How we manage ourselves

• self-awareness

• self-regulation

• motivation

Personal Competence

How we manage ourselves

• self-awareness

• self-regulation

• motivation

Social CompetenceHow we handle

relationships

• empathy

• social skills /

relationship

management

Social CompetenceHow we handle

relationships

• empathy

• social skills /

relationship

management

Personal CompetenceSelf awareness

• Do you know what drives you?

• How do you feel?

• Moods, emotions, drivers - impact on

self and others?

Personal CompetenceSelf awareness

• Reading one’s own emotions• Recognising impact emotions• Utilising gut feelings• Accurate self assessment - S&W• Self confidence - self worth and

capabilities

Personal CompetenceSelf awareness

Traits

• Self confidence

• Realistic self-assessment

• Self depreciating sense of humour

Personal CompetenceSelf Regulation / Management

• Can you manage your emotions appropriately?

• Do you have the ability to adapt and change behaviours?

Personal CompetenceSelf Regulation / Management• Control or redirect disruptive

impulses or moods

• Suspend judgement

• Think before act

Personal CompetenceSelf Regulation / Management

Traits

• Trustworthy

• Integrity

• Comfort with ambiguity

• Open to change

Personal CompetenceMotivation

• Do you feel motivated?

• Do you display motivation and

persistence?

• Are your motivation levels adaptable?

Personal CompetenceMotivation

• Passion for work / vocation

• Passion beyond reasons of status and money

• Pursue goals with energy and persistence

Personal CompetenceMotivation

Traits

• Strong drive to achieve

• Optimism

• Organisational commitment

Social CompetenceEmpathy

• Can you read and understand others?

• Can you understand the emotional makeup of others?

• Do you understand diversity and cultural differences?

Social CompetenceEmpathy

• Understand others perspectives and emotional makeup

• Good active listeners

• Good team and organisational awareness - dynamics

• Enabling style / approach

Social CompetenceEmpathy

Traits

• Expert at building and retaining talent

• Cross cultural sensitivity

• Focus on service to customer• Treat people according to emotional

reactions

Social Competence: Social Skills / Relationship

Management

• Do you understand yourself?

• Do you understand others?

• Do you understand interactions,

context etc?

Social Competence: Social Skills / Relationship Management

• Proficient at managing

relationships and building network

• Ability to find common ground

• Ability to build rapport

Social Competence: Social Skills / Relationship Management

Traits

• Effectiveness in leading change

• Persuasiveness

• Expert in building and leading teams

How can you develop your EQ?

How can you facilitate EQ development in your team?

Suggested Development Ideas

• Feedback

• Appraisal / PDP

• Mentoring

• Coaching

• Budding

Suggested Development Ideas

• Shadowing

• Networking

• Support

• Reflection

Suggested Development Ideas

• Self development

• SWOT

• Opportunities and practise

• Psychometrics - 360

• Create balance

The Essentials for Development

• Good reason to change (aspiration or desperation??)

• Self assessment and 360 feedback should be part of process

• Development must be well planned• Behavioural changes must be

encouraged, supported, validated

Summary

• Understand and manage own emotions

• Understand your interactions with

others

• Physical and emotional well-being

• Structural / organisational well-being

On leadership…..

A good leader is one whom the people respect, the poor leader is one the people hate, but the great leader is one who, when the people have finished, they say, ‘we have done it ourselves’

Lao-Tzu

“The first and best victory is to conquer self”

Plato

“The most important single ingredient in the formula of success is knowing how to get along with people”

Theodore Roosvelt