Driving Actions and Reactions Seminar - Sydney

Post on 28-Nov-2014

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description

Not so long ago your sphere of influence revolved around your website and associated social channels. As long as you had a good understanding of your audience and their requirements it was relatively easy to push out your message with appropriate calls to action and sit back and wait. The new sphere of influence is less controllable and is often of your audiences own making. Our latest seminar will use a number of case studies and best practice examples to illustrate how and where to engage your audience and what needs to be delivered in order to meet their heightened expectations. Attendees will be provided with tips and advice around five key tactical areas of delivery, including; Digital assets Customisation experience Device context Community engagement Online services If understood and used as part of an effective customer engagement strategy, it will enable better control and influence over the online actions and reactions you have with your customers. This interactive seminar will enable you to share ideas that you will be able to implement into your business either straightaway or plan for the future.

Transcript of Driving Actions and Reactions Seminar - Sydney

ACTIONS AND REACTIONS

User Experience Lead Digital Experience Director

Better engagement with customers

Plan for a changing digital environment

Identify tactics that may not be for you

American community organiserand Author “Rules For Radicals”

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• Offices

• Experts

• Years

25 160 6

Mobilising Government Whitepaper

The Customer Experience Report