Driving Actions and Reactions Seminar - Sydney
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ACTIONS AND REACTIONS
description
Not so long ago your sphere of influence revolved around your website and associated social channels. As long as you had a good understanding of your audience and their requirements it was relatively easy to push out your message with appropriate calls to action and sit back and wait. The new sphere of influence is less controllable and is often of your audiences own making. Our latest seminar will use a number of case studies and best practice examples to illustrate how and where to engage your audience and what needs to be delivered in order to meet their heightened expectations. Attendees will be provided with tips and advice around five key tactical areas of delivery, including; Digital assets Customisation experience Device context Community engagement Online services If understood and used as part of an effective customer engagement strategy, it will enable better control and influence over the online actions and reactions you have with your customers. This interactive seminar will enable you to share ideas that you will be able to implement into your business either straightaway or plan for the future.
Transcript of Driving Actions and Reactions Seminar - Sydney
ACTIONS AND REACTIONS
User Experience Lead Digital Experience Director
Better engagement with customers
Plan for a changing digital environment
Identify tactics that may not be for you
American community organiserand Author “Rules For Radicals”
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• Offices
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Mobilising Government Whitepaper
The Customer Experience Report
