Distant Land, Different Life - Midwest UX 2013

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Context and empathy are two words that have become increasingly ubiquitous – and rightly so. But how much do you truly understand about those from distant lands? In this presentation I spoke about what it’s really like to live in South Africa and suggested how place might provide a context to influence our thinking and work.

Transcript of Distant Land, Different Life - Midwest UX 2013

Distant Land Different Life

Kerry-Anne GiloweyMidwest UX, Grand Rapids MI

19 October 2013

@kerry_anne

A compl% society

In 1989

“Gatting’s batting for

blood!”

2013

Bonnie

Tyler

2013

Bonnie

Tyler

SIMPLE

MINDS

2013

Bonnie

Tyler

SIMPLE

MINDS

BRYAN

ADAMS

2013

Bonnie

Tyler

SIMPLE

MINDS

SMOKIEBRYAN

ADAMS

2013

Bonnie

Tyler

SIMPLE

MINDS

SMOKIEBRYAN

ADAMS

JANET JACKSON2013

Bonnie

Tyler

SIMPLE

MINDS

SMOKIEBRYAN

ADAMS

JANET JACKSON

THE

EAGLES

2013

1st worldproblems

realproblems

1st worldproblems

realproblems

South Africanproblems

*cough* shutdown *cough*

)e Rainbow Nation

)e Rainbow Nation

Diverse racial spread

)e Rainbow Nation

Diverse racial spreadEarly immigrants from all over

)e Rainbow Nation

Diverse racial spreadEarly immigrants from all overMany religions

)e Rainbow Nation

Diverse racial spreadEarly immigrants from all overMany religionsEleven official languages

I’m not the averageSouth African.

We are resource-l

“Do you see yourselves as

African?”

MADAGASCAR

ANTANANARIVO

SOUTHAFRICA

PRETORIA

LESOTHO

MASERU SWAZILANDMBABANEMAPUTO

MOZAMBIQUE

BOTSWANA

GABORONE

NAMIBIA

WINDHOEK

ANGOLA

LUANDA

DEMOCRATICREPUBLIC

OF THE CONGO

KINSHASA

ZAMBIALUSAKA

TANZANIA DAR ES SALAAM

UGANDAKAMPALA

NAIROBI

BUJUMBURA

KENYA

BURUNDIKIGALI

RWANDA

MALAWILILONGWE

ZIMBABWEHARARE

SUDAN

KHARTOUM

ERITREAASMARA

SOMALIA

MOGADISHU

ETHIOPIA

ADDISABABA

DJIBOUTIDJIBOUTI

EGYPT

CAIRO

LIBYA

TRIPOLI

TUNIS

TUNISIA

ALGERIA

ALGIERSMOROCCO

RABAT

MAURITANIANOUAKCHOTT MALI

BAMAKO

NIGER

NIAMEY

CHAD

N’DJAMENA

CENTRALAFRICAN REPUBLIC

BANGUI

NIGERIA

ABUJABENIN

PORTO-NOVO

TOGO

LOMÉACCRA

GHANA

BURKINAFASO

OUAGADOUGOU

SENEGALDAKAR

THE GAMBIABANJUL

GUINEA-BISSAU

SIERRA LEONEFREETOWN

MONROVIALIBERIA

CÔTE D'IVOIRE

YAMOUSSOUKRO CAMEROON

YAOUNDÉEQUATORIAL

GUINEA

MALABO

GABONLIBREVILLE REP.

OF THE CONGO

BRAZZAVILLE

CONAKRY

WESTERNSAHARA

BISSAU GUINEA

CANARY ISLANDS (SPAIN)

Far, far away

Visiting London?Yippee!

One hour andseven minutes.

Shopping and shipping

From http://vizual-statistix.tumblr.com/post/61439209750/the-united-states-postal-service-usps-simplifies

From http://www.flickr.com/photos/antlers2/

Our digital huddle

From http://www.flickr.com/photos/antlers2/

Conferences?What are those?

Digital distance

Internet usage in SA

41% of South Africans have internet access.

From http://www.ideate.co.za/2013/07/29/internet-usage-in-south-africa-weve-come-a-long-way-since-1992-infographic/

Internet usage in SA

41% of South Africans have internet access.That’s just over 20 million people.

From http://www.ideate.co.za/2013/07/29/internet-usage-in-south-africa-weve-come-a-long-way-since-1992-infographic/

How do we compare?

From http://money.cnn.com/interactive/technology/world-internet-users/

How do we compare?

From http://money.cnn.com/interactive/technology/world-internet-users/

From http://www.flickr.com/photos/atomicshed/

From http://www.flickr.com/photos/atomicshed/

KINDA NORMAL

Big news!!!1!!

Big news!!!1!!This happened TWO DAYS AGO.

A different economy

Mobile is massive

From http://www.flickr.com/photos/nycviarachel/

Mobile is massive

Banking innovation

From http://www.flickr.com/photos/nycviarachel/

Mobile is massive

Banking innovation“Please call me”

From http://www.flickr.com/photos/nycviarachel/

Mobile is massive

Banking innovation“Please call me”Prepaid is popular

From http://www.flickr.com/photos/nycviarachel/

Mobile is massive

Banking innovation“Please call me”Prepaid is popularAirtime as currency

From http://www.flickr.com/photos/nycviarachel/

)e current 2change rate

Receivinginternational payments

can be tricky.

B!" w#$" %&'( )" *'$+?

I’m a content

strategist.

TRAVEL FAR AND WIDE

1

2 Get out of your comfort zone

3

Get to know your users

4

Get to know your wannabe

users

5

Ask questions

6

Understand

that people

are more

alike than not

Find out what you can learn

from other places

7

8 Don’t emphasise OTHERNESS

)anks for listening!

Kerry-Anne Giloweykerryanne@augustsun.co.za

@kerry_anne