Digital Key ConceptsManagement 102

Professor Estenson

Chapter 7 - Interviews

Key Concepts

• Types of Interview• Phases of Basic Interview• Type of Question Used• Tips on Answering Questions Effectively

Types of Interviews

• Counseling– Emphatic Listening, Non-evaluative feedback

• Employment– Closed Communication Style

• Exit– Similar to counseling

• Grievance or Confrontation• Group

Additional Types

• Performance Review• Persuasive– Selling ideas or change

• Telephone– Be prepared. Even dress

appropriately, have mirror in front of you and be present not multi-tasking

Interview Flow

• Opening– Rapport (Be prepared and find common ground)– Orientation (Name, why interview being

conducted, end state)– Motivation (If interviewing try to motivate person

to give accurate information)• Question Response• Closing (summarize and explain next steps)

Questions

• Closed – yes or no• Open-ended• Hypothetical• Direct (specific answer)• Loaded (no right answer)• Leading• Third-person (how do

others view the situation)

Organizing Questions

• Funnel (open-ended to closed)

• Inverted Funnel (closed to open-ended)

• Hour Glass• Diamond

Answering Interview Questions

• Relax• Don’t rush to answer• If don’t know say so• Don’t say more than you want to• Listen carefully• Be attentive to intentions of interviewer• Provide the information you want to provide• Avoid yes and no to broad questions• Ask questions