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Did you know?ITIL has a strong relationship with quality systems such as

ISO 9000. In fact, ITIL can enable a fast track towards ISO 9001

certification by facilitating the implementation of processes

for the management of IT services. ITIL is a framework, not a

set of rules or procedures. Each organization that is considering

implementing any ITSM process should carefully adapt the

framework to maximize the benefits they accrue from the

implementation.

triOS Training Centres

Microsoft awarded triOS as their Certified Technical Education Centre of

the year for 2001, 2002 and 2003! triOS is also Canada’s first Microsoft

Gold Certified Partner for Learning Solutions. Whether on-line or in

the classroom, triOS Training Centres, with partners in over 60 cities

across North America, lead the industry in preparing IT professionals

for today’s ever-changing information economy.

triOS College

triOS College is an authorized academic partner for Microsoft, Novell,

Caldera (SCO), CompTIA and Prosoft. triOS College is a Private Career

College registered with Ontario’s Ministry of Training, Colleges and

Universities, which offers training in Business,Technology and

Healthcare.

triOS Support Services

triOS Support Services has been providing Premier Authorized Vendor

software support for business systems on PC platforms for over 6

years. triOS Support Services is a Microsoft Gold Certified Partner

for Support Services and Caldera (UNIX) Authorized Support Partner.

triOS Support Services' customers receive superior support & consulting

service today and down the road as their business evolves.

“This was an excellent outcome... The overall result was a 100% success rate in certification of our people

and average test score over 83%. All of this was accomplished while saving us an estimated 40% versus

the competitive quotes. I am quite pleased with this result.”

- Compaq Canada

Toronto

20 Adelaide St. E, Ste. 501

Toronto, ON M5C 2T6

Phone: (416) 363-2026

North York

4025 Yonge St., Ste. 215

North York, ON M2P 2E3

Phone: (416) 250-5630

Mississauga

55 City Centre Dr., Ste. 200

Mississauga, ON L5B 1M3

Phone: (905) 949-4955

Richmond Hill

9040 Leslie Street, Ste. 300

Richmond Hill, ON L4B 3M4

Phone: (905) 707-6680

(416) 410-6900

Other Locations:

Windsor, London, Hamilton,

Kitchener

triOS ITIL

I T S e r v i c e

M a n a g e m e n t

Y O U n e e d M O R E t h a n j u s t T E C H N I C A L S K I L L S

i m p r o v i n g l i v e s b y

S H A R I N G O U R K N O W L E D G E o f

I N F O R M A T I O N & T E C H N O L O G Y

R u n n i n g a f u l ly i n t e g r a t e d I T

o r g a n i z a t i o n i s n o e a s y ta s k

Is ITIL New to You?The IT Infrastructure Library (ITIL) is a worldwide, de-facto standard for the management of Information Technology Services that

establishes best practice and a standard of IT Service quality. The Information Technology Infrastructure Library (ITIL) was developed

in 1989 in response to organizations’ growing dependency on IT. Without IT, most businesses cannot function, without quality IT, they

cannot function well. Organizations therefore, need quality IT services. These services must, of course, be matched to business needs

and customer requirements as they evolve and they must be provided economically which implies making optimum use of scarce IT skills.

ITIL embodies good practice for IT Service Management. It provides a documented, systematic approach that will help organizations

deliver well-managed IT services in the face of such difficulties. Today, government and industry alike are increasingly adopting IT

Service Management (ITSM) practices based on ITIL. Based on its current popularity, a basic knowledge of ITIL is useful and marketable.

The ITSM ConceptService Management is a collection of shared responsibilities, plus interrelated disciplines and processes that enable an organization

to measure, control and ultimately manage the IT infrastructure to deliver quality, cost effective services to meet both short and

long-term business requirements. This can involve one or more business areas ranging from single application access to a complex set

of facilities spread across a number of differing platforms.

Why ITIL was Developed• To improve efficiency

• To facilitate the quality management of IT services

• To increase cost effectiveness

• To reduce risks

• To provide codes of practice in support of total quality management

IT teams and organizations need quality, economical IT services that match

to business needs and customer requirements as they evolve. ITIL best practices

and framework for IT Service Management is the answer. triOS delivers the

solution.

ITSM Processes

Service Support

• Incident Management

• Problem Management

• Change Management

• Release Management

• Configuration Management

Service Delivery

• Service Level Management

• IT Financial Management

• Capacity Management

• Availability Management

• Continuity Management

w w w . t r i o s . c o m

triOS Training Centres is proud to partner with StAY Technologies to offer you

ITIL – IT Service Management Training.

IT professionals worldwide have realized that technical competency is not all that is

needed. Join the thousands of technical professionals in focusing on service and gaining

an understanding of the business processes you need to succeed with ITIL training.

I T I L - I T S e r v i c e M a n a g e m e n t

C e r t i f i c a t i o n C o u r s e O v e r v i e w

ITIL IT Service Management Essentials 3 DaysThis three (3) day course will assist you in achieving the ITIL Foundation certification and also provide you with the necessary information

to start applying ITSM industry best practices within your organization.

ITIL Practitioner I – Change & Configuration Management 5 DaysITIL Practitioner II – Service Desk, Incident & Problem Management 4 DaysITIL Practitioner III – Service Level Management 3 DaysThe Practitioner Programs consist of dynamic and intensive, interactive workshops that provide participants with the essential knowledge

and tools required to successfully implement ITIL Processes. Upon completion of one of the courses, the participants will also be ready to

obtain up to two (2) ITIL Practitioner certifications.

ITIL IT Service Manager Masters Program 12 DaysThe ITIL Service Manager’s Program is designed for Senior Management looking to manage and implement ITSM processes. Throughout

the program, participants will learn through theory and practice, the detailed ITIL Service Support and Service Delivery processes. The

Manager’s Certificate provides international credentials that an individual has clearly demonstrated their ability to relate ITIL knowledge

and manage the processes within the requirements and policies of an organization.

ITIL for Decision Makers 1 DayThis one (1) day interactive workshop will cover the processes, management challenges and organizational issues of supporting and

delivering IT Services to the international ‘best practice’ standards described in the IT Infrastructure Library (ITIL).

ITIL for Senior ManagementWe also provide one (1) day workshops for Senior Management on the ITIL Framework. This session is aimed at providing key information

to Senior Managers on how ITSM and ITIL can be an important asset for the success of their IT Organization.

Benefits• Learn from the ITIL experts – our instructors have years of IT Service Management industry experience and will work with you

to improve your understanding of the ITIL framework and best practices

• Hands-on learning and examination – you will review lectures, practical exercises, case studies and mock exams for an in-depth

review to prepare you to write your certification exam

• Learn from curriculum designed by ITIL Certified IT Practitioners and approved by EXIN and ISEB

• Gain insight into the application of IT Service Management based on the industry-leading ITIL framework

• Understand your organization’s IT Services strengths and weaknesses

• All IT Service Management courses include the EXIN/ISEB accredited Certification Exams

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