Post on 24-Jun-2015
description
Demystifying the behaviour of others
Dr Robina ChathamDr Robina Chatham
Making aMaking adifferencedifference
Making aMaking adifferencedifference
Interpretation of behaviour
We tend to interpret the behaviour of others through our own value systems
For example:• John is not mean he’s thrifty
• John is not brave he’s foolhardy
• John is not open he’s naïveJohn is not open he s naïve
• John is not committed he is obsessed
• John is not sensitive he is over emotional
• John is not imaginative he is unrealistic
• John is not sceptical he is cynical
• John is not astute he is cunning
• John is not persuasive he is manipulative
Our interpretation tells us more aboutOur interpretation tells us more about us than it does about John
To truly understand John’s behaviour we need to interpret it through his value system; not ours
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system; not ours
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Archetype model
• Eight life stories – identity & fulfilment
• What motivates & drives us – our innermost values
• Helps us understand where others are coming from – their personal agendaspersonal agendas
• Explains chemistry• Increases our chances of
hi i i i tachieving win-win outcomes
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Making aMaking adifferencedifferenceArchetypes we live by
FEMALEMALE
MOTHERMOTHERFATHERFATHER
MEDIAMEDIAAMAZONAMAZON MEDIAMEDIATRIXTRIXSAGESAGEWARRIORWARRIOR
HETAIRAHETAIRAETERNAL BOYETERNAL BOY
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HETAIRAHETAIRAETERNAL BOYETERNAL BOY
Making aMaking adifferencedifferenceArchetypes and “motor cars”
Volvo estateVolvo estatePeople carrierPeople carrierpp
BMWBMWMercedesMercedes CitrCitrööen 2CVen 2CV
Push bikePush bikeJaguarJaguar Push bikePush bike
PorschePorscheFerrariFerrari4 track4 track
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4 track4 trackLarge motor bikeLarge motor bike
Making aMaking adifferencedifferencePrime motivators
Motivation to take Motivation to take responsibility forresponsibility forresponsibility forresponsibility for
othersothers
Motivation Motivation Motivation Motivation to learn andto learn andto achieve to achieve
and winand winto learn and to learn and understandunderstand
Motivation forMotivation for
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Motivation for Motivation for adventure and adventure and
freedomfreedom
Making aMaking adifferencedifferenceAs perceived by others
Noted for maturityNoted for maturityand taking responsibilityand taking responsibility
but…but…but…but…Bossy and authoritarianBossy and authoritarian
Attitudes towardsAttitudes towardsAttitudes towardsAttitudes towardsresponsibilityresponsibility
Noted for independence Noted for independence d l f ld l f l
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and playfulnessand playfulnessbut…but…
Untrustworthy and flightyUntrustworthy and flighty
Making aMaking adifferencedifferenceAs perceived by others
Noted for Noted for wisdom and wisdom and
intellect butintellect butAttitudes Attitudes towardstowards
Noted for drive Noted for drive andand
charisma butcharisma but intellect but…intellect but…Unworldly and a Unworldly and a
wimpwimp
towards towards ambitionambition
charisma but…charisma but…Aggressive and Aggressive and
pushypushy
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Making aMaking adifferencedifference
Potential strengths and weaknesses
Strengths Strengths –– natural leader, dependable, protectivenatural leader, dependable, protectiveW kW k di i l i fl ibl idi i l i fl ibl iWeaknesses Weaknesses –– dictatorial, inflexible, anxiousdictatorial, inflexible, anxious
Responsibility
Strengths Strengths –– high achiever/producer, high achiever/producer, independent, dynamicindependent, dynamic
Weaknesses Weaknesses –– impatient, insensitive, impatient, insensitive, “cut throat”“cut throat”
Strengths Strengths –– wise, patient, modestwise, patient, modestWeaknesses Weaknesses –– unworldly, lack of unworldly, lack of
common sense, self sacrificingcommon sense, self sacrificing
Winning & succeeding Learning & understanding
Freedom & adventure
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Strengths Strengths –– seizes any and all opportunities, exciting, funseizes any and all opportunities, exciting, funWeaknesses Weaknesses –– lack stability, fickle, tendency to abdicatelack stability, fickle, tendency to abdicate
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Needs
Father/Mother
ResponsibilityResponsibilityChallengeChallenge
To be in control To be in control
ResponsibilityResponsibilityStability Stability
To learn/acquire To learn/acquire
Warrior/Amazon Sage/Mediatrix
new knowledge new knowledge
AdventureAdventureChallengeChallenge
AdventureAdventureFreedom Freedom
Eternal Boy/Hetaira
ChallengeChallengeExcitementExcitement New interestsNew interests
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Dislikes and frustrations
Father/Mother
StupidityStupidityUncertaintyUncertainty
Incompetence Incompetence
ShallownessShallownessAggressive behaviourAggressive behaviourImproper behaviourImproper behaviour
Warrior/Amazon Sage/Mediatrix
RoutineRoutineWimpsWimps
RoutineRoutineMundaneMundane
Eternal Boy/Hetaira
WimpsWimpsInactivity Inactivity Taking responsibilityTaking responsibility
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Dangers that might befall them
Father/Mother
WorkaholicWorkaholicInsufficient attention to Insufficient attention to
own needs/desiresown needs/desires
Unprepared to take a risk or Unprepared to take a risk or chancechance
Not experiencing life to the Not experiencing life to the f llf llNot being able to relaxNot being able to relax
Warrior/Amazon Sage/Mediatrix
fullfullLack of recognitionLack of recognition
Cut off nose to spite faceCut off nose to spite faceTaking risks with Taking risks with
health/safetyhealth/safety
Not completing Not completing anythinganything
MisunderstoodMisunderstood
Eternal Boy/Hetaira
health/safetyhealth/safetyNever being contentedNever being contented
MisunderstoodMisunderstoodBecome unsettledBecome unsettled
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How others may see you
Father/Mother
SensibleSensibleHard workingHard working
ConfidentConfident
SeriousSeriousStudiousStudious
CalmCalm
Warrior/Amazon Sage/Mediatrix
RestlessRestlessWork hard/play hard typeWork hard/play hard type
Fun & excitingFun & excitingPlayful & immaturePlayful & immature
Eternal Boy/Hetaira
UnpredictableUnpredictableyy
Lazy but luckyLazy but lucky
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Dealing with the archetypes – from an Eternal Boy/Sage perspective
Father/Mother
Toughen up, be more Toughen up, be more serious & serious &
demonstrate follow demonstrate follow throughthrough
Be more serious & Be more serious & temper enthusiasmtemper enthusiasm
throughthrough
Warrior/Amazon Sage/Mediatrix
Toughen up, stand my Toughen up, stand my ground & not get ground & not get
persuaded into doing persuaded into doing Be myself Be myself
Eternal Boy/Hetaira
p gp gthings I am not things I am not
comfortable withcomfortable with
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Archetypes and occupations
Father/MotherSocial workerSocial worker
AcademicAcademicCouncillorCouncillor
Civil servantsCivil servants
CEO’sCEO’sSenior ManagersSenior ManagersPolitical leadersPolitical leaders
Army majorArmy majorPrimary teacherPrimary teacher
Cooking & readingCooking & reading
y jy jHead teacherHead teacher
Charity work & golfCharity work & golf
Warrior/Amazon Sage/Mediatrix
Nature guides Nature guides PhotographerPhotographer
Professional student Professional student
Sports peopleSports peopleSales peopleSales people
EntrepreneursEntrepreneursArchaeologist Archaeologist
ArtistArtistTravelling to new placesTravelling to new places
ppTraders Traders –– futures & futures &
optionsoptionsExtreme sports & Extreme sports &
drinking drinking Eternal Boy/Hetaira
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Making aMaking adifferencedifferenceArchetypes and dress
Smart Smart –– suit & tiesuit & tie“Neat and tidy”“Neat and tidy”yy
Sensible and practical Sensible and practical –– umbrellaumbrella
Designer labelsDesigner labelsFormal or smart casualFormal or smart casual
Informal Informal –– cords, tweeds & cords, tweeds & sandals or slipperssandals or slippers
“Hippy”“Hippy”Make an impactMake an impact
HippyHippyComfortable and relaxedComfortable and relaxed
Brands & gadgetsBrands & gadgets
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Non conformistNon conformistMake a statementMake a statement
Making aMaking adifferencedifference
CEO research
FatherFather
60%60%25%25%
WarriorWarrior SageSage
0%0%15%15%
Eternal boyEternal boy
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16 males and 4 females16 males and 4 females
Making aMaking adifferencedifference
Comparative data – length of time in post
CEOs < 5 yrsCEOs < 5 yrs CEOs >18 mthsCEOs >18 mths
60%60% 10%10%
AxisAxis
F th /SF th /S 60%60%
25%25%
10%10%
55%55%
Father/SageFather/Sage
Warrior/FatherWarrior/Father
15%15% 30%30%Eternal Boy/WarriorEternal Boy/Warrior
0%0% 5%5%Sage/Eternal BoySage/Eternal Boy
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Making aMaking adifferencedifference
Two types of leader…
Type E (egocentric)
CharacteristicsLarge ego
Type E (egocentric)
CharacteristicsLarge ego
Type H (humble)
CharacteristicsHumility - shy unpretentious
Type H (humble)
CharacteristicsHumility - shy unpretentiousLarge ego
Personal drive & ambitionStrategy first, people secondLikes to take the creditCite bad luck or external factors when things go wrong
Large egoPersonal drive & ambitionStrategy first, people secondLikes to take the creditCite bad luck or external factors when things go wrong
Humility - shy, unpretentious, awkward, eccentricFierce, even stoic, resolve towards lifePeople first, strategy secondApportion credit to others or good
Humility - shy, unpretentious, awkward, eccentricFierce, even stoic, resolve towards lifePeople first, strategy secondApportion credit to others or goodfactors when things go wrong
Fail to set up for enduring success
factors when things go wrongFail to set up for enduring success
Apportion credit to others, or good luckTake responsibility for & admit their mistakesRoutinely select superb successors
Apportion credit to others, or good luckTake responsibility for & admit their mistakesRoutinely select superb successors
ConsequencesImmediate positive shift in performance only to be followed by its subsequent
ConsequencesImmediate positive shift in performance only to be followed by its subsequent
ConsequencesTransformation to a truly great companyA pioneering and foresighted attitude
ConsequencesTransformation to a truly great companyA pioneering and foresighted attitudefollowed by its subsequent
decline/demiseAt best continued mediocrity
followed by its subsequent decline/demiseAt best continued mediocrity
A pioneering and foresighted attitude coupled with a good dose of shared values
A pioneering and foresighted attitude coupled with a good dose of shared values
© Robina Chatham Ltd
Level 5 leadership, Jim Collins, HBR, Jan 2001Level 5 leadership, Jim Collins, HBR, Jan 2001
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The Great Irony
The warrior archetype that often drives people to become Type “E” leaders, stands at odds with the humility (coming from the The warrior archetype that often drives people to become Type “E” leaders, stands at odds with the humility (coming from the y ( g
Sage archetype) required to become a Type “H” leader
When you combine this irony with the fact that boards of
y ( gSage archetype) required to become a Type “H” leader
When you combine this irony with the fact that boards of directors frequently operate under the false belief that a larger-
than-life, egocentric leader is required to make a company great, you can see why Type “H” CEOs are in the minority
directors frequently operate under the false belief that a larger-than-life, egocentric leader is required to make a company great, you can see why Type “H” CEOs are in the minority
© Robina Chatham Ltd
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How does it help?
Team contextTeam context© Robina Chatham Ltd
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Characteristics of a true team
Small number of peopleWith complementary skillsRotating leadershipRotating leadershipEngaged in the production of a collective work productU it d iUnited in a common purposeWork with positive intentions towards the collective goodUnderstand each other
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Team values
What values do you believe should drive your team into the future? What values do you believe should drive your team into the future?
Being with people you like Helping other people Personal growthBeing with people you like
Budget control
Challenging complex problems
Change and variety
Competence
Helping other people
Helping society
Honesty
Independence
Influencing others
Personal growth
Power and authority
Public service
Quality of what I take part in
Recognitionp
Competition
Creativity
Decisiveness
Effectiveness
g
Innovation
Integrity
Intellectual status
Job tranquillity
g
Reputation
Respect
Responsibility and accountability
Search for truth
Efficiency
Ethical practice
Excellence
Excitement
Knowledge
Leadership
Love of country
Loyalty
Security
Stability
Status
Team work
Fame
Fast-paced work
Flexibility
Freedom
Friendship
Meaningful work
Membership of the Community
Money to spend
Order
Personal challenge
Telling the truth
Tolerance
Trust
Wisdom
Work under pressure
© Robina Chatham Ltd
Friendship
Fun
Personal challenge
Personal development
Work under pressure
Making aMaking adifferencedifferenceProcess
Step 1Step 1Everyone works through the list of values on their own and selects the ten values they feel should drive the team into the future
Step 2 Step 2 Each group consolidates all their individual views and select the most popular five values
Step 3 Step 3 Each group lists their top five values on a flip chart and adds a one line justification for its choice to each value
Step 4Step 4Everyone now considers all the selected values along with their justifications and casts their vote alongside their top three. The top scoring three to five values are then selected
© Robina Chatham Ltd
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Team values and their relationship to the archetypes
R ibilit & St bilitResponsibility & StabilityFather/Mother
responsibility & accountability
effectiveness
love of country
tolerancethi l ti
public serviceorder
helping other people
efficiency
effectiveness leadershipcompetence
power & authority
influencing others
decisiveness
respect
budget control
h l i i tteam work
loyaltymembership of the community
stability
securitytelling the truthethical practice
integrity
being with people you like
status quality of what I take part in
excellence
money to spendcompetition
reputation
personal growth
knowledge
job tranquillity
helping societypersonal development
meaningful work
Growth & Profit Learning & Understandingrecognition
personal challenge
fame
creativity
intellectual statussearch for truth
wisdom
challenging complex problems
Warrior/Amazong g
Sage/Media trix
work under pressure
fast paced work
innovation
change & variety
freedom
excitement
independence
friendship
© Robina Chatham Ltd
Innovation & RiskEternal boy/Hetaira
flexibility
fun
independence
Making aMaking adifferencedifference
Thank – you and any questions?
Dr Robina Chatham
© Robina Chatham Ltd
Dr Robina Chathamrobina@chatham.uk.com
+44 (0)1234 765103