Marius Bulbukas

Microsoft Lietuva

Social Mobility Big data Cloud

Social connections, mobility, cloud delivery and pervasive

information are converging in a powerful way. This convergence

is creating a new era of computing and new opportunities for

business.

– Gartner, August 2012

Azure capacity

Demand

On-prem capacity

S M T W T F S

Capacity needed (Max + 20%)

J F M A M J J A S O N D

Capacity Needed (Max + 20%)

Windows Azure Storage Defend against regional disasters

Microsoft Dynamics for Retail

110 million

• 82% of phones acquired in the

UK in Dec 12 were smartphones

• By 2016, Deloitte expects

smartphones to play a part in

nearly one-fifth of sales (19

percent), accounting for $689 billion

• 133% increase in mobile volume

transacted on Thanksgiving 2012

compared to 2011

• Mobile POS top priority in 2013

for more than 22% of retailers

Mobility

• 42%

• Facebook added its

billionth user in October

2012

• 31%

Social

• 90% of consumers regularly

research products online

before buying them.

• Online retail growing an avg.

12% annually in US/ Europe

• U.S. retail eCommerce sales in

2012 rose 15% y/y

• Retailers estimate that 29% of

brick and mortar sales are

influenced by their website

• 15% of online sales in the US

will take place via a mobile

device

Online/eCommerce

80

74

48

29

29

29

16

22

34

65

66

66

Groceries &pharma

Clothing & footwear

Home improvement projects

Appliances

Books, music or videos

Consumer electronics

In store Online

90%

85%

81%

78

42

65

7

14

11

20

56

34

Researching - % Purchasing - %

Retailers estimate that 23% of brick and mortar sales are influenced by their website

Channel 2009 2013 2015

Brick-and-Mortar Stores 91.2% 87.01% 83.98%

eCommerce 5.64% 8.89% 11.45%

Mail Order Catalog 1.56% 1.02% 0.94%

Call Center 1.24% 1.40% 1.19%

Mobile Commerce 0.09% 1.26% 1.89%

Other Channels 0.35% 0.46% 0.55%

n = 176 retailers

1. The store is, and will remain for some time, the channel through which retailers receive the largest proportion of their revenue.

2. Through 2015, retail revenue from the e-commerce channels is expected to double.

3. Revenue from mobile commerce will remain a relatively small proportion of retailers' overall revenue through 2015. Although this is a low

percentage of revenue, mobile commerce will have a significant impact on cross-channel sales.

Top-Line Trends on Channel Revenue Percentage Splits (2009 to 2015)

Retail

Sign up test drive