Post on 06-May-2015
description
DEFECT ZEROEVAN LEYBOURN
Evan LeybournLean / Agile Business Leader and AuthorMelbourne, Australia@eleybournhttp://theagiledirector.com
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FIRST STEP:
UNDERSTAND INBOX ZERO
Inbox Zero by Merlin Mannhttps://www.youtube.com/watch?v=z9UjeTMb3Yk
Watch it, I’ll wait
A SIMPLE MECHANISM TO PROCESS
UNSTRUCTURED & UNPLANNED ACTIVITIES
SO, WHAT IS
DEFECT ZERO
STEP 1: DOES IT NEED RESOLUTION?
IF NOT, DELETE IT
STEP 2: ARE YOU RESPONSIBLE FOR IT?
IF NOT, DELEGATE IT
STEP 3: CAN IT BE RESOLVED IN 10 MINUTES?
THEN, FIX IT
STEP 4: DO YOU NEED MORE INFORMATION?
THEN, DEFER ITADD IT TO THE NEXT ITERATION
STEP 5: IF ALL ELSE FAILS?
DO IT NOWOR ADD IT TO THE PRODUCT BACKLOG
SO, WHAT IS DEFECT ZERO?
AN APPROACH FOR DEV TEAMS TO PROCESS DEFECTS
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DIRECTING THE AGILE ORGANISATIONBY EVAN LEYBOURN
AVAILABLE AT AMAZON AND ALL GOOD BOOK STORES
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