Post on 11-Jan-2017
Customer is KingOr Are They
Customer is King
Or Are They
Nigel McPolinFounder and CEO
Your customers will only love your company .
When your employees do
Put your employees first
Engaged employees
will deliver an enjoyable customer experience
Engaged employees
will convincingly promote your products, services and
organization
Engaged Employees
are interested in the customers experience being as enjoyable as
possible
Engaged Employees
are your biggest
brand advocate
Your customer
will love
your organization mainly because your employees do!!
Do customers
deal with your
senior management?
Your customers 1st and only experience of your organization is with your 1st line employees
If a disengaged employee doesnt make a good impression
your customer wont return
If an engaged employee is committed to making the customer
experience enjoyable
your customer will be retained
Invest in your best customer service resource..
.your employee
How do you get employees to love your company?
Put your employees first
Train & develop your employees in..
Product
Skills of their job
Ethos of your company
C:\Users\Nigel\Documents\etimes2.co.uk\Blogs &
Podcasts\Twitter images & posts\connectivity.jpg
Recognize and celebrate success
If an employee makes the wrong decision dont highlight it in a
negative way.
Look at it as a positive learning opportunity.
C:\Users\Nigel\Documents\etimes2.co.uk\Blogs &
Podcasts\Twitter images & posts\leadership
development.jpgEmpower your employee to do the right
thing
An employee that isnt afraid of being humiliated when they make a mistake wont be afraid of trying new and creative ways of succeeding in their job
Connect with each individual employee
Know their interests, passions and
what they want to achieve
Companies with high engagement have 2x the customer loyalty than companies with average engagement
Do you care about your customers? ......
Are you putting your employee first?
What are you doing to encourage your employees to love your organization?
Full article available here
Nigel McPolin is the creator and founder of Etimes2, an
Engagement Building Platform that drives sustained behavior,
engagement and performance throughout the organization.
Visit www.etimes2.com for more information and a free trial
Nigel McPolin
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