Customer Experience Accelerates the Future

Post on 16-Apr-2017

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Transcript of Customer Experience Accelerates the Future

vincent@june.energy

accelerating the future

today’s situation in Belgium, Germany, the Netherlands, Spain, UK, ..Blind distribution by inert & centralised institutions.

inefficient structures & organisations

top-down approach by decision makers / politicians

lack of long term energy policy

lack of incentives for the end-user

Motivation bridges the Intention - Action - Gap

Intention Action Motivation

GAP

Motivation bridges theIntention - Action - Gap

Motivation = x EXPECTANCY

IMPULSIVENESS x DELAY

VALUE

June crosses this gap

Address consumers’ firstpriority needs

1

S M A R T S A V I N G

today

90% marktaandeel

> 70% market share

€ 507

S M A R T S A V I N G

Address consumer needs through digital

innovation

251 €

avg potential saving 2015

per household

S M A R T S A V I N G

Address consumer needs through digital

innovation

64,1 %

> 2 years since last switch

251 €

avg potential saving 2015

per household

S M A R T S A V I N G

Address consumer needs through digital

innovation

64,1 %

> 2 years since last switch

67,5 %

no time for DIY251 €

avg potential saving 2015

per household

20+ suppliers, 100+ energy tariffs, 60+ promotions

supplier A

supplier B

supplier C

customer expectations : lower bills

www.june.energyJUNE - SMART SAVING

www.june.energyJUNE - SMART SAVING

1 2

S M A R T S A V I N G

today

Improve (home) energy management

2018 - 2020

S M A R T E N E R G Y

Address consumer needs through digital

innovation

supplier A

supplier B

supplier C

customer expectations : lower bills

energy informationpersonalised insights

benchmarking

2016

huisPlug & Play battery basedreader for electricity and gas meter.

1 2

Distributed energy system

3

S M A R T S A V I N G

today 2017 - 2018

S M A R T E N E R G Y S M A R T D I S T R I B U T I O N

2019 - …

Address consumer needs through digital

innovation

Improve (home) energy management

• continuous increase of distribution & transport costs

• almost 50% of total energy invoice is distribution & transport

• automated peer2peer energy distribution improves efficiency

peer2peer

efficient

automated

blockchain

Motivation =x

EXPECTANCY

IMPULSIVENESS

x

DELAY

VALUE

vincent@june.energy

You had electricity.

Now you will have Power.

June is a smart & hassle free energy service.

June constantly looks for the best market prices and automatically switches your energy contract to cheaper providers.

No more paperwork & guaranteed savings.

S M A R T S A V I N G

Experience is more important than numbers

Innovation improves things exponentially

Everyone wants lower bills

Customers don’t want to waste energy on energy

Customers value personalised insights