The skills at the heart of amazing service

Customer Care is a vital part of induction training for all new staff in care homes. Equivalent to half a day spent in theclassroom, this course explains how to deliver consistently great service in a residential care environment.

The fully interactive and narrated content includes multiple-choice, post-module assessments which secure understanding. On completing this MindLeaders course, learners will be able to:

•Recognisetheconsequencesofgoodandpoorcustomerservice •Dealwithinformalandformalcomplaints •Emphasiseandcommunicateusingthemostappropriatemethod •Establishandmaintaingreatrelationshipswithserviceusersandtheircolleagues

Key Information

DatasheetCustomer Care

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Course Modules

•Whatiscustomerservice? •Whoareyourcustomers? •Ourservicestandards •Customercomplaints •Effectivecommunicationskills

Duration: 1.5 – 3 hours

Benefits for Managers and Care Providers

High quality, consistent and cost-effective training Better trained staff lead to a improved care and better CQC inspections

Automatically generated comprehensive learning records

Full implementation, project management and support provided

Benefits for Learners

eLearning allows learners to progress at their own pace and in their own time

Includesnarrationthroughoutwhichishelpfulforlearnerswithreadingproblemsornon-nativeEnglishspeakers

Non-threatening learning with engaging graphics and interactions

Providestheawareness,knowledgeandconfidenceneededtoexceedtheexpectationsofserviceusersand colleagues.

Requirements:NopriorknowledgeofthecaresectororITskillsneeded.

Delivery: Available for delivery via el-box™ or online on AIMS™

(AIMS™ is our online learning management system, accessible from any PC with a broadband connection. The el-box™ is a touch screen tablet PC pre-loaded with our elearning courses.)

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