Customer Care eLearning
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The skills at the heart of amazing service Customer Care is a vital part of induction training for all new staff in care homes. Equivalent to half a day spent in the classroom, this course explains how to deliver consistently great service in a residential care environment. The fully interactive and narrated content includes multiple-choice, post-module assessments which secure understanding. On completing this MindLeaders course, learners will be able to: • Recognise the consequences of good and poor customer service • Deal with informal and formal complaints • Emphasise and communicate using the most appropriate method • Establish and maintain great relationships with service users and their colleagues Key Information Datasheet Customer Care Like Us facebook.com/MindLeaders Follow Us @MindLeaders Watch Us youtube.com/MindLeadersInc Find Us Search “MindLeaders” Course Modules • What is customer service? • Who are your customers? • Our service standards • Customer complaints • Effective communication skills Duration: 1.5 – 3 hours Benefits for Managers and Care Providers High quality, consistent and cost-effective training Better trained staff lead to a improved care and better CQC inspections Automatically generated comprehensive learning records Full implementation, project management and support provided Benefits for Learners eLearning allows learners to progress at their own pace and in their own time Includes narration throughout which is helpful for learners with reading problems or non-native English speakers Non-threatening learning with engaging graphics and interactions Provides the awareness, knowledge and confidence needed to exceed the expectations of service users and colleagues. Requirements: No prior knowledge of the care sector or IT skills needed. Delivery: Available for delivery via el-box™ or online on AIMS™ (AIMS™ is our online learning management system, accessible from any PC with a broadband connection. The el-box™ is a touch screen tablet PC pre-loaded with our elearning courses.) mindleaders.com
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Transcript of Customer Care eLearning
The skills at the heart of amazing service
Customer Care is a vital part of induction training for all new staff in care homes. Equivalent to half a day spent in theclassroom, this course explains how to deliver consistently great service in a residential care environment.
The fully interactive and narrated content includes multiple-choice, post-module assessments which secure understanding. On completing this MindLeaders course, learners will be able to:
•Recognisetheconsequencesofgoodandpoorcustomerservice •Dealwithinformalandformalcomplaints •Emphasiseandcommunicateusingthemostappropriatemethod •Establishandmaintaingreatrelationshipswithserviceusersandtheircolleagues
Key Information
DatasheetCustomer Care
Like Usfacebook.com/MindLeaders
Follow Us@MindLeaders
Watch Usyoutube.com/MindLeadersInc
Find UsSearch “MindLeaders”
Course Modules
•Whatiscustomerservice? •Whoareyourcustomers? •Ourservicestandards •Customercomplaints •Effectivecommunicationskills
Duration: 1.5 – 3 hours
Benefits for Managers and Care Providers
High quality, consistent and cost-effective training Better trained staff lead to a improved care and better CQC inspections
Automatically generated comprehensive learning records
Full implementation, project management and support provided
Benefits for Learners
eLearning allows learners to progress at their own pace and in their own time
Includesnarrationthroughoutwhichishelpfulforlearnerswithreadingproblemsornon-nativeEnglishspeakers
Non-threatening learning with engaging graphics and interactions
Providestheawareness,knowledgeandconfidenceneededtoexceedtheexpectationsofserviceusersand colleagues.
Requirements:NopriorknowledgeofthecaresectororITskillsneeded.
Delivery: Available for delivery via el-box™ or online on AIMS™
(AIMS™ is our online learning management system, accessible from any PC with a broadband connection. The el-box™ is a touch screen tablet PC pre-loaded with our elearning courses.)
mindleaders.com
