Post on 18-Dec-2016
IT-ITeS SECTOR SKILLS COUNCIL NASSCOM
(SSC NASSCOM)
CURRICULUM ALIGNMENT
WITH A QUALIFICATION PACK
4E-Vandana Building (4th Floor)11, Tolstoy Marg,Connaught Place,
New Delhi – 110001, India
1IT-ITeS Sector Skills Council NASSCOM
Table of Contents
Introduction........................................................................................................................................3
Qualification Pack/s Curriculum Provider-Expression of Interest........................................4
Documents Required by NSDC...................................................................................................10
Document Required by SSC NASSCOM..................................................................................11
Annexure-I: Curriculum Template NSDC..............................................................................18
Annexure-II: Training Delivery Plan Template-NSDC.........................................................19
Annexure III: Guidelines on Facilitation Guide-NSDC.......................................................20
Annexure IV: Guidelines on Trainer’s Guide-NSDC...........................................................21
Annexure V: Guidelines on Participant’s Guide/ Workbook............................................22
Annexure-VI: QP-NOS COMPLIANCE SAMPLE CERTIFICATE........................................23
2IT-ITeS Sector Skills Council NASSCOM
IntroductionIT-ITeS Sector Skills Council NASSCOM (SSC NASSCOM), the skill standard setting body of the IT-BPM Industry, is the education and skill development initiative of NASSCOM. It works with its industry members and select academic and skill development institutions to help improve the quality and quantity of the employable workforce available to this industry.
SSC NASSCOM conducted an exhaustive study in the last year to identify various occupations and the related job roles that exist within the four sub-sectors of the Indian IT-BPM industry. The unique job roles were concluded in the following manner (with a total of 517 unique job-roles):
Industry Sub-Sector Domestic
Transnational
Entry- Level
Entry- Level
Middle-Level
Leadership Level
ITS (IT Services) 1 19 91 25BPM (Business Process Management) 5 16 111 30ERD (Engineering and R & D) 0 15 48 54SPD (Software Products and Development)
0 18 63 21
Total 6 68 313 130 Detailed 'Qualification Packs (QP)' for the 74 unique entry- level job roles (addressing 80% of the net hires) were developed and published, for all four sub-sectors.
Qualification Packs for all 74 entry- level Job Roles can be accessed through either of the given links: NASSCOM Website: http://www.nasscom.in/qualification-pack NSDC Website: http://www.nsdcindia.org/national-occupational-standards/standards-
public-ites.aspx
Given the dynamism of the industry a large number of students have to be trained and certified at these job roles/QPs. The first step in this exercise is to have programs of learning aligned to these job roles with the appropriate pedagogy to achieve the outcomes articulated in the QPs.
Towards this end: aligning curricula to QPs is the critical first phase (Curriculum Alignment Certification) and subsequently addressing the conformity of courseware for the same ( Course Conformity
Certification)
This document and the forms within address only the first phase leading to a ‘Curriculum Alignment Certification’. Please review the QPs w.r.t. the relevant industry sub-sectors and indicate your interest in the pertinent form. Using the ‘Checklist’ and the ‘Annexure’ attached kindly fill in the relevant documents/forms and submit the same to cac@nasscom.in . Post internal due diligence, feedback will be provided and the appropriate action can be taken from your end to enable compliance.
On final submission and acceptance of all the relevant documents including the curriculum framework in the OBF format (Outcomes Based Framework) w.r.t. the QP concerned, SSC NASSCOM will award the ‘Curriculum Alignment Certificate’ and publish the same on its website.
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Qualification Pack/s Curriculum Provider-Expression of Interest
a. Applicant Information
Company / Training Provider (TP) DetailsName
Background(Please write a brief note)
Address
Contact Person Name (SPOC)Phone Number E-Mail IDNumber of years in operation Less than One year
Less than Two years Less than Five years More than Five year
Annual Sales Revenue Current Year Last Year
Number of EmployeesCompany/TP WebsiteRegistered with NSDC NASSCOM Govt
(VTP) Other
If NSDC/VTP, please provide the background on which you have become partner with NSDC / are a VTP with Govt :
Membership Number(NASSCOM or NSDC, or both) ___________________ _____________________
(NASSCOM) (NSDC)Membership active since:Type of membership
Sector IT-ITeS
Sub-sector: Choose one or more sub-sectors for which you have the curriculum
IT Services (ITS) Software Products (SPD) Business Process Management (BPM) Engineering & R&D (ERD)
b. Indicate QP / QPs that you are interested in for which : Curricula is Available w.r.t Qualification Packs/Job Roles & the National Occupational Standards
IT Services (ITS) Business Process Management (BPM)
Job Role / QP Name
Nomenclature / QP Code
NSQF Level
Check the box
Job Role / QP Name Nomenclature / QP Code
NSQF Level
Check the box
1. Domestic IT Helpdesk
SSC/ Q0110 4 1. CRM Domestic SSC/Q2210 4
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Attendant Voice
2. Junior Software
Developer
SSC/Q0508 4 2. Domestic Data entry Operator
SSC/Q2212 4
3. Engineer Technical
Support (Level 1)
SSC/Q0101 5 3. Collections Executive
SSC/Q2214 4
4. Infrastructure Engineer
SSC/Q0801 5 4. CRM Domestic Non-Voice
SSC/Q2211 4
5. Media Developer
SSC/Q0504 5 5. Domestic Biometric Data
Operator
SSC/Q2213 4
6. Technical Writer
SSC/Q0505 5 6. Associate-CRM SSC/Q2202 5
7. Test Engineer SSC/Q1301 5 7. Associate-Customer
Care(Non-Voice)
SSC/Q2201 5
8. Web Developer SSC/Q0503 5 8. Associate-Recruitment
SSC/Q2501 5
9. Master Trainer for Junior Software
Developer
SSC/Q0509 6 9. Analyst-Research SSC/Q2601 7
10. Analyst SSC/Q0701 7 10. Associate- F&A Complex
SSC/Q2302 7
11. Application Maintenance
Engineer
SSC/Q0201 7 11. Associate HRO SSC/Q2502 7
12. Deployment Engineer
SSC/Q0301 7 12. Associate-SCM SSC/Q3001 7
13. Engineer Trainee
SSC/Q0507 7 13. Associate- Transactional
F&A
SSC/Q2301 7
14. Junior Data Associate
SSC/Q0401 7 14. Associate Analytics
SSC/Q2101 7
15. Language Translator
SSC/Q0506 7 15. Associate- Desktop
Publishing (DTP)
SSC/Q2702 7
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16. QA Engineer SSC/Q1302 7 16. Associate- Editorial
SSC/Q2701 7
17. Sale-Pre Sales Analyst
SSC/Q1101 7 17. Associate- Clinical Data Management
SSC/Q2401 7
18. Security Analyst
SSC/Q0901 7 18. Associate-Learning
SSC/Q2801 7
19. Software Developer
SSC/Q0501 7 19. Associate- Medical
Transcription
SSC/Q2402 7
20. UI Developer SSC/Q0502 7 20. Document Coder/Processor
SSC/Q2901 7
21. Legal Associate SSC/Q2902 7
Engineering and Research & Development (ERD) Software Products (SPD)
Job Role / QP Name
Nomenclature / QP Code
NSQF Level
Check the box
Job Role / QP Name
Nomenclature / QP Code
NSQF Level
Check the box
1 Technical Support engineer
SSC/ Q5101 5 1 Communication Analyst
SSC/ Q702 5
2 Design Engineer-EA
SSC/Q4401 7 2 Technical Support
Executive (Non-Voice)
SSC/Q7201 5
3 Design Engineer-PMS
SSC/Q4301 7 3 Technical Support
Executive (Voice)
SSC/Q7202 5
4 Engineer (Product Lifecycle
Management)-PLM
SSC/Q5201 7 4 Technical Writer
SSC/Q6801 5
5 Engineer Trainee
SSC/Q4202 7 5 Test Engineer SSC/Q7001 5
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6 Hardware Engineer
SSC/Q4701 7 6 Media Developer
SSC/Q6703 5
7 Market Research Associate
SSC/Q4102 7 7 Market Research Associate
SSC/Q6302 7
8 Product Design Engineer -
Mechanical
SSC/Q4201 7 8 Language Translator
SSC/Q6802 7
9 Quality Engineer
SSC/Q4801 7 9 Product Executive
SSC/Q6501 7
10 Software Engineer
SSC/Q4601 7 10 QA Engineer SSC/Q7002 7
11 Technical Writer
SSC/Q4501 7 11 Sales-Pre Sales
Executive
SSC/Q1101 7
12 Test Engineer-Hardware
SSC/Q5001 7 12 Software Developer
SSC/Q6702 7
13 Test Engineer-Software
SSC/Q4901 7 13 Support Engineer
SSC/Q6101 7
14 Management Trainee -
Marketing
SSC/Q4101 8 14 Design Engineer
SSC/Q6601 7
15 Research Associate
SSC/Q5301 8 15 Engineer Packaging
SSC/Q6901 7
16 Engineer Software-Transition
SSC/Q7101 7
17 IP Executive SSC/Q6201 7
18 Management Trainee
SSC/Q6301 8
7IT-ITeS Sector Skills Council NASSCOM
c. Does IP of the courseware w.r.t the curriculum belong to you? Yes No
d. Does your curriculum cover all the NOSs of the selected QP / QPs?
Yes No
e. Does the ‘Outcomes Based Framework’ for the QP capture the NOS as chapters / modules?
Yes No
f. Does the ‘Outcomes Based Framework’ address the learning activities for each line item to enable the outcomes and the performance ensuring measures in NOS/QP?
Yes No
I hereby certify that the above mentioned information is true
Name
Designation
Phone no.
Date
Email ID
8IT-ITeS Sector Skills Council NASSCOM
9IT-ITeS Sector Skills Council NASSCOM
CURRICULUM ALIGNMENT CERTIFICATION CHECKLIST
NAME OF THE COMPANY/ CURRICULUM PROVIDER:
…………………………………………………………………………
…………………………………………………………………………
…………………………………………………………………………
10IT-ITeS Sector Skills Council NASSCOM
NASSCOM
Documents Required by NSDC
S. No. List of Documents Description
1. Curriculum Syllabus A clearly defined Curriculum/ Syllabus should be in place, clearly indicating:
• Key competencies to be expected to be acquired by the incumbent at the end of the program.
• Topics/ modules (to address different aspects of the program aligned to the NOSs as explained in Step-3 of curriculum alignment with QP-NOS)
• Duration of each module (number of hours/days/weeks) and the total program.
• Key learning outcomes mapped with the performance criteria of the corresponding NOS
• Corresponding NOS Code. Annexure: Pg. no. 19
2. Training Delivery Plan A clearly laid out module wise and session wise, Training Delivery Plan- indicating name of the program, objectives (competencies/learning outcomes) to be achieved, duration, training aids/equipment use and training methodologyAnnexure: Pg. No. 20
3. Facilitation Guide A Facilitation Guide – for the Trainers on generic training skills – with focus on instructional, facilitation, pedagogic, administrative and communication skills.Annexure: Pg. No. 21
4. Leaders (or Trainers) Guide
A Leaders (or Trainers) Guide – on the program per se – focusing on domain knowledge and skills being imparted. It should clearly articulate the distinct pedagogy for different skills & knowledge, equipment & machinery needed for delivering domain knowledge, props and audio visuals (where needed), a clearly laid out lesson plan for each session and key learning outcomes at the end of each sessionAnnexure: Pg. No. 22
5. Participants Manual/ Workbook/ Guide
A Participants Manual/ Workbook/ Guide – on the program per se – focusing on domain knowledge and skills being imparted. There should be exercises at the end of each module to test understanding. Where skills are being imparted to candidates who are not literate enough, the participants manual should include a lot of visuals. A section on basic health and safety measures (both on the shop floor and off it) should be included.Annexure: Pg. No. 23
6. Equipment Equipment being used for imparting training (such as tools & machinery, flipcharts, computers, projectors, whiteboards etc.,) should be clearly listed out and made available for inspection as and when needed.Can be made available in the OBF document
11IT-ITeS Sector Skills Council NASSCOM
Document Required by SSC NASSCOM
Outcomes Based Framework (one Blank Sample copy)
All OBFs to be filled in w.r.t QP concerned are available at http://sdrv.ms/1bbVqoJ
IP of this Curriculum Framework in the OBF format is shared with SSC NASSCOM and can be advertised and shared as deemed desirable by SSC NASSCOM.
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Job
Deta
ils
Qualifications Pack Code
Job Role
Credits(NVEQF/NVQF/NSQF) Version number
Sector Drafted on
Sub-sector Last reviewed on
Occupation Next review date
Job Role
Role DescriptionNVEQF/NVQF levelMinimum Educational QualificationsMaximum Educational QualificationsTraining(Suggested but not mandatory)Experience
Applicable National Occupational Standards (NOS)
Performance Criteria
13IT-ITeS Sector Skills Council NASSCOM
Unit Code
Unit Title (Task)
Description
Scope
Objectives
Performance Criteria (PC) w.r.t. the NOS: SSC /N0701 (Support As-Is analysis for IT projects)
Knowledge and Understanding (K)
Outcomes Performance Ensuring Measures
Duration (Hrs)
Work Environment / Lab Requirement (Inclusive of
Hardware / Software 14
IT-ITeS Sector Skills Council NASSCOM
Appl
icab
le N
OS
Uni
t
Specifications)
A. OrganizationalContext (Knowledge of the company/ organization and its processes)
Outcomes Performance Ensuring Measures
Duration (Hrs)
Work Environment / Lab Requirement (Inclusive of
Hardware / Software Specifications)
B. Technical
Knowledge
Skills (S)A. Core Skills/
Generic SkillsWriting Skills
Reading Skills
Oral Communication (Listening and Speaking skills)
15IT-ITeS Sector Skills Council NASSCOM
Outcomes Performance Ensuring Measures
Duration (Hrs)
Work Environment / Lab Requirement (Inclusive of
Hardware / Software Specifications)
B. Professional Skills
Decision Making
Plan and Organize
Customer Centricity
Problem Solving
Analytical Thinking
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17IT-ITeS Sector Skills Council NASSCOM
Outcomes Performance Ensuring Measures
Duration (Hrs)
Work Environment / Lab Requirement (Inclusive of
Hardware / Software Specifications)
Critical Thinking
Attention to Detail
Team Working
C. Technical Skills
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IT-ITeS Sector Skills Council NASSCOM
ANNEXURE
19IT-ITeS Sector Skills Council NASSCOM
Annexure-I: Curriculum Template NSDC Kindly fill this template and submit
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(PROGRAMME TITLE)
SYLLABUS / CURRICULUM
This programme is aimed at training candidates for the job of “_____” (mention job role), in the “________” Sector / industry (mention name of sector / industry) and by the end of the program aims at building the following key competencies amongst the learner:
1. 2.3. 4.5. 6.
This course encompasses “__” out of “__”(Mention total no. of NOSs available in the QP under reference) National Occupational Standards (NOS) of “_____”(mention name of the QP) Qualification Pack issued by “_____”)mention name of the respective SSC).
S. No. Topic/Module Duration (hrs/weeks/months)
Key Learning Outcomes
Corresponding NOS Code
1.2.3.4.5.6.7.
Total Programme Duration ________________________ (hours/weeks/months/years)
(This syllabus / curriculum /has been approved by __________ (name of relevant Sector Skill Council or NSDC designated authority)
PARTNERLOGO
Annexure-II: Training Delivery Plan Template-NSDC Kindly fill this template and submit
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PARTNER LOGO
Session Plan Design
Program NameName of ClientVersion no. Version update DatePre-requisites to TrainingTraining Outcomes By the end of the program, the participants would have
achieved the following competencies1.2.3.
S. No. Module Sessions Objectives Methodology Training Tools / Aids
Duration (Hrs/Days)
1.
2.
3.
4.
5.
6.
7.
8.
9.
Annexure III: Guidelines on Facilitation Guide-NSDC Instruction: Please read
As part of the overall Quality guidelines issued by NSDC, all Training partners are required to train their Trainers on general facilitation/ pedagogic skills as soon as they come on board. This training should be over and above what they have received/ will receive for domain / technical knowledge. Post training, the facilitator should be provided a manual detailing out the key skill requirements for a Trainer.
The manual, at a minimum, must include the following elements:
1. Attitude and Behavior
2. Communication Skills
3. Communication styles
4. Need/ skill gap identification
5. Personality Development and body language
6. Leadership styles
7. Pedagogic techniques
8. Time management
9. Problem Solving
10. Rapport Building
11. Floor management
12. Health and Safety measures
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Annexure IV: Guidelines on Trainer’s Guide-NSDCInstruction: Please read
As part of the overall Quality guidelines issued by NSDC, all Training partners are required to have in place a detailed, documented instruction manual for use by the Lead Facilitator or Trainer, for each program being conducted.
The manual, at a minimum, must include the following elements.
1. Name of the Program 2. Version No. 3. Table of contents (S.No. / Module or Topic/ Page No./Duration) 4. General Instructions for Trainers 5. Module Overview with module objectives 6. Session Plan/ Lesson Plan for each module. 7. One module on health & safety measures – both on the shop floor and off it, to help avoid any
accidents or injuries during the course of training. 8. One module on soft skills divided into 2 sections – generic and with reference to the program
being conducted.
The Session Plan/ Lesson plan should include the following:
a. Session Title b. Duration of session c. Session Objectives – indicating key learning outcomes (competencies expected to be
acquired by the end of the session). d. Theory/ underpinning knowledge or principles for each competency/ skill to be acquired. e. Screenshot of slide/(s)or visuals being presented during the session f. Instructions to trainer (specific/ must do’s) g. Tips for trainer to facilitate interaction with participants – could include leading questions
h. Activities to be conducted (including Role Plays where applicable) or Demonstrations i. Debrief post completion of activity j. Training aids/ materials/props/ tools/machinery to be used k. Instructions for transitioning in and out of activities l. Notes m. Assessments to test understanding
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Annexure V: Guidelines on Participant’s Guide/ Workbook
Instruction: Please read
As part of the overall Quality guidelines issued by NSDC, all Training partners are required to have in place a detailed, documented guide or workbook for use by the participants, for each program being conducted.
The participant’s workbook should be tailored to suit the student profile or requirement.
Wherever applicable it should be translated into the local language or vernacular. Substitute text with visuals for illiterate or semi-literate candidates. Use flow charts and process maps to depict processes Use visuals and diagrams to depict equipment and use of equipment. Describe in detail the activities or tasks required to be performed for each process along with
machinery/ equipment/ tools or resources to be used.
The manual, at a minimum, must include the following elements.
1. Name of the Program and version no. 2. Table of contents (s.no / Module or Topic/ Page No./Duration) 3. General Instructions to participants on how to use the workbook 4. Module Overview with module objectives 5. Session Plan/ Lesson Plan for each module. 6. One module on Soft skills divided into 2 parts – one on generic soft skills and the other with
reference to the particular skill being imparted. 7. One module on health & safety measures – both generic as well as with reference to the
particular skill being imparted. 8. Short assessment and feedback forms at the end of each module.
The Session Plan/ Lesson plan should include the following:
a. Session Title b. Duration of session c. Session Objectives – indicating key learning outcomes (competencies expected to be
acquired by the end of the session). d. Theory/ underpinning knowledge or principles for each competency/ skill to be acquired. e. Screenshot of slide/(s)or visuals being presented during the session. f. History/ background/ definitions relating to the topic under discussion – where applicable g. Brief on activities to be conducted (including Role Plays where applicable), demonstrations or
audio-visual viewing. h. Space for logging in key learnings/observations from the activity i. Space for taking notes j. Exercises/ Assessments to check understanding/ reinforce learning
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Annexure-VI: QP-NOS COMPLIANCE SAMPLE CERTIFICATE
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