CROSSKNOWLEDGEDistance Learning Solutions

12 December 2011

FRASERS CENTREPOINT

E-Learning User Guide

CONTENT

Brief Introduction to CrossKnowledge (CK) eLearning SystemOverview on CrossKnowledge TopicHow to Access CK eLearning System?Introduction to CKHow to Perform a Search / Advanced Search?How to Launch a Programme?More About CK SessionsMore About CK EssentialsMore About CK Action TipsMore About CK VideocastsWho Do I Contact When I Have a Query?

What is CrossKnowledge (CK) E-Learning System?

The largest & most complete range of on-line training products for Management & Leadership Training

Over 10,000 training products available in 11 Languages to train staff, assess progress & help with practical applications

Training products available include: CK Sessions

• 30 to 40 minutes training sessions covering key concepts, practices & managerial approaches

• Available in 11 languages, sessions using an inductive approach to ensure transfer of learning through the use of interactive features such systematic practical exercises.

CK Essentials• Written media designed to help people grasp the essentials of

a technique or management concepts in just a few minutes• Used for revision purposes by anyone who has previously

followed a CK training programme.

What is CrossKnowledge (CK) E-Learning System?

CK Action Tips• Written media designed to help Learners put what they have

learn into practice.• One page document, they are practical tools designed to

boost operational performance. CK Videocasts

• Collection of 800 3 – 6 minutes films presenting best practices & testimonials of experts & top managers, based on years of research & consultancy work.

• Aim to coach, assist & inspire managers at all levels

What is CrossKnowledge (CK) E-Learning System?

Overview of CrossKnowledge Topics

Personal Management Skills

Management Techniques

Management Fundamentals

Leadership Communication Innovation / Creativity Personal Development Decision Making Time Management Stress Management

Customer Orientation Project Management Developing Talent Change Management Driving Operations Managing People &

Performance Selling & Negotiations Management Styles Managing People

Human Resources Finance Global Business Marketing Principles Strategy Entrepreneurship Management

Mechanisms Ethics & Responsibilities Supply Chain

Management

How to Access CrossKnowledge E-Learning System?

To access CrossKnowledge e-Learning system, launch your web browser and key in the below web link:http://ckcontents.lms.crossknowledge.com

1. Enter assigned user email

2. Enter assigned password

3. Left Click on “Login” to proceed

Introduction to CrossKnowledge

If you have login successfully, you will see the CK home page as reflected

To logout of CK, Mouse over & left click on “Logout”!

To access CK one of CK specific training products, select one of these tabs to launch the module.

CK Sessions are 30 to 45 minutes training sessions covering key concepts, practices and managerial approaches. Sessions are available in 11 Languages.

Mouse over the “Session” Tab & left click to launch it!

CK Essentials are written media designed to help people grasp the essentials of a technique or management concept in just a a few minutes. They can also be used for revision purposes by anyone who has previously followed a CK training programme.

Mouse over the “Essentials” Tab & left click to launch it!

CK Action Tips are written media designed to help learners put what they’ve learn into practice.

Mouse over the “Action Tips” Tab & left click to launch it!

CK Videocasts are a collections of 800 3-6 minutes films presenting best practices & testimonials of top managers aim at inspiring, coaching & assisting managers at all levels to move forward in their managerial approach or leadership role.

Mouse over the “Videocasts” Tab & left click to launch it!

NOTE:This module is currently not available.

At any one point of time, if you would like to start from the beginning, mouse over the “Home” Tab & left click on it!

Under “Tag”, you will see a list of topics that you may be interested to explore. To access a particular field of interest, simply mouse over & left click on the word to explore further.NOTE:The list is refreshed every time you re-load the CK Home Page!!!

You will also be able to see a list of the most accessed Sessions / Essentials / Videocast topics accessed by users all over the world. To launch any of these topics, simply mouse over the “Title”, left click on it to find out more!

Left click on “My Taining” to1. Access any of the Sessions / Essentials / Videocasts that you have

bookmarked / added under your favourites. 2. To continue any Sessions / Essentials / Videocasts that you have

yet to complete.3. To monitor your progress of any training Sessions / Essentials /

Videocasts that you have begun.

How to Perform A Search / Advanced Search?

If you would like to search for a particular Topic / Session / Essential / Videocast or area of interests, simply key in:

1. Full / part of the Title of the Session / Essential / Action Tips / Videocast you are looking for, or

2. The Code of the Session / Essential / Action Tips / Videocast or 3. Key Words of Topic / Field you are exploring

(To have an idea of what is available in the CK Library, please refer to the CK Learning Directory (Sessions) for more details.)

Left click on ‘OK’ or simply ‘Enter’ to start search!

Once you have perform a search, the system will display the findings for your review.

You can simply scroll through the page to review the search results or opt to refine your search further by performing an advanced search by setting additional filters here!

Alternatively, you can also refine your search by selecting an area from the drop down menu to refine your search further. Left click on the “Drop Down Arrow” to see the list of choices.

Media type of the programme (Session / Essentials / Videocast)

Title of programme

Duration of the programme in minutes

A brief sysnosis of the programme

How to Launch a Programme?

To launch the programme, mouse over & left click on1. Title of the programme, or2. Blue Arrow Button

1

2

Once you have launched a Session / Essential / Videocast successfully, you will see the Programme Summary Page

Media Type Selected

The system will also list other topics related to the field you have selected for you to consider.

Sysnosis of Program (in detail)

Key Learning Points of Programme

If you wish to bookmark / review this programme at a later stage, left click on “Add to My Training” to add / bookmark this programme under “My Training”. Once you have done that, you can re-visit the programme anytime by simply selecting “My Training” at the top.

To launch the programme, mouse over the “Launch” button & left click on it.

More about CK Session

Detailed Program outline of Selected Session. To go to a specific section of the session, mouse over the topic and left click to launch that section.

Left click here to toggle between detailed outline view or slide view format.

Volume Control & Session control panel - Play / Pause / Fast-Forward / Repeat the session.

You can also choose to pre-load your session to minimise interruptions of program due to lag time of your network.NOTE:Time taken for pre-loading of session is depending on the bandwidth of your network. Once the session is pre-loaded, you can play the session with no interruption.

To print out a copy of the session, mouse over & left click on the “Printer” icon

By default, all session launched are in English. To change the language of instruction to your preferred language, mouse over the “National Flag” icon & left click on the National Flag for your choiced language.

More about CK Essential

Essential Control Panel – Select / Zoom in/out / Page forward & backward / Print

Mouse over & left click here to:1. Pre-load the Essential2. Print out the Essential3. Change the Language of Essential

More about CK Action Tips

Action Tips Control Panel – Select / Zoom in/out / Page forward & backward / Print

Mouse over & left click here to:1. Pre-load the Action Tips2. Print out the Action Tips3. Change the Language of Action Tips

More about CK Videocasts

Mouse over & left click here to pre-load the videocast.

Mouse over & left click here to view the videocast under full screen mode.

Videocast Control Panel: Play / Pause / Volume Control

Mouse over & left click on “Subtitles” to display available languages for subtitles. To select, mouse over & left click on the language.NOTE:Videocasts are only available in English with subtitles in different languages. There is no voice-over of videocasts in other languages.

Who Do I Approach When I Have A Query?

In-House Support (Overseas) General Managers HR / Training Manager

Frasers Centrepoint Limited Norman Lee - System Administrator, FCL

• +65 6277 2662 (normanlee@fraserscentrepoint.com)

Rajeswary SP – Learning & Development Executive, FCL• +65 6277 2197 (sp.rajeswary@fraserscentrepoint.com)

Michelle Soh – Senior Learning & Development Executive, FCL• +65 6277 2672 (michellesoh@fraserscentrepoint.com)

David Hendrick – Senior Manager, Learning & Organisational Development• +65 6277 2660 (davidhendrick@fraserscentrepoint.com)

Conclusion

“Through learning we re-create ourselves. Through learning we become able to do something we were

never able to do.” - Peter Senge -