Cross cultural business communication in UN

Post on 07-May-2015

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Transcript of Cross cultural business communication in UN

Presented By:Kamran ArshadImran KhanHafiz MubasshirFaheem UllahKhubaib Raza

Cross-Cultural Communication in UNITED NATIONS

Overview

• The Communication Model• Better Communication Model• What is Culture?• Features of good Cross-cultural communicators • High-context Cultures• Low-context Cultures• Cultural Scenarios• UN practices in Pakistan• Culture of Pakistan

The Communications Model

Channel

Sender Message Audience

Feedback

A Better Communications Model

Context

Channel

Sender Message Audience

Feedback

What is culture?

• Provides patterns of acceptable behavior & beliefs.

• May be based on….– Nationality– Race and Religion– Historical Roots– …All of the Above

Good Intercultural Communicator

• Aware values & behaviors not always “right.”

• Flexible & open to change.

Good Intercultural Communicator

• Sensitive to verbal & nonverbal behavior.• Aware of values, beliefs, practices of other

cultures.• Sensitive to differences within cultures.

High Context Cultures

• Infer information from message context, rather than from content.

• Prefer indirectness, politeness & ambiguity.• Convey little information explicitly.• Rely heavily on nonverbal signs.Examples are;• Asian• Latin American• Middle Eastern

Low-Context Cultures

• Rely more on content rather than on context.• Explicitly spell out information.• Value directness.• See indirectness as manipulative.• Value written word more than oral statements.• Examples are;

• European• Scandinavian• North American