Creating a feedback rich culture

With Hervé Da Costa

@herveda www.herve.com www.sli-associates.com Facebook: @whatcolorisyoursky

Power Communications:

Giving & Receiving

Feedback

Adjusting your Impact and others’

+ & - §  How many of you have

given honest feedback recently?

§  How many of you have recently asked for honest feedback?

Enhancing Leadership Through Quality Feedback

§  Giving: §  Managing difficult behaviors not difficult people §  Identify productive and successful behaviors §  Teaching and coaching to desired outcomes

§  Inform about the impact of actions: + & -

§  Receiving: §  Show self accountability and courage §  Learning from “hits or misses” §  Checking reality and coherence §  Accelerating success behaviors

Decide A.  Decide to do it

B.  Ask for permission

C.  Give the facts

D.  Describe the impact

E.  Suggest and request

F.   Test your mutual

understanding

G.   Thank each other

Impact

Request

Facts

The Seven Steps to Effective Feedback

Determination ü  Use ‘I’ statements

ü  Intend to Help, not react

ü  Give it Now

ü  Presume Innocence

ü  Describe, explain, don’t

judge

ü  Seek mutual understanding

Courage

Demand

The Seven Qualities of Effective Feedback

Feedback Modalities

- Other ways to share feedback -

The One-on-One Session

One person speaks, the other listen firmly:

§  This is what you need to keep doing §  This is what you need to start doing §  This is what you need to stop doing or do

differently

Team-on-One – Easy 360

§  In your team, 1 colleague leaves the room for 7 minutes or more

§  Peers prepare feedback on a poster: §  This is what you need to continue doing – 5 behaviors §  This is what you need to start doing – 2 to 5 behaviors §  This is what you need to do differently – 2 to 5 behaviors

§  Invite colleague to return for 5 minutes: §  The team presents the feedback §  The colleague listens without

interrupting §  The colleague may ask for

clarification if necessary

§  Manage your time and finish no later than the time indicated.

The Talking Stick

One person speaks, the others listen firmly

§  This is how I feel right now about …

§  This is what I need

§  This is what I ask

The « Focus Group»

You present your concept to a specific audience: §  Ask open questions or ask specific questions §  Note reactions, perceptions, suggestions §  Refrain from clarifying or defending §  Ask inviting questions:

§  What would you do if…? §  What would be top for you? §  How would you fix this? §  What would you eliminate? §  What else would be great? §  What did you like the most? §  What did you like the least?

Feedforward

Rules: §  No feedback about the past §  Listen to the input without criticizing §  Treat ideas as a gift §  Focus on helping each other

Process: §  Pick one area you want to improve §  Your partner gives you 1 or 2 suggestions and

input about the future §  Thank each other §  Do this with as many people as you can. Each

exchange should be about 2 minutes. Don’t talk too much, it dilutes the input. Make it simple.

Marshall Goldsmith

§  In your team, 1 colleague sits in front

§  Peers prepare one or two single notes of positive feedback:

§  One appraisal per post-it §  Example: ”I appreciate how you have been positive all along” §  Or “I have appreciated your spontaneity and managerial courage in

our last meeting” §  Deliver the note by speaking the person and give him/her the notes §  The receiver keeps all the post-its

§  Manage your time.

The «Cheers Loop»

Peer Support Process – Post-it Version

§  In your team, 1 colleague leaves the room for 7 minutes (max)

§  Peers prepare feedback: §  Each colleague records/writes on 3 post-its, 3 talents §  Each colleague records/writes on 1 post-it, 1 area to develop §  The team lists on a flip chart the 3 major talents and the top 2

development areas §  Glue all the post-its on the flip chart and give it to the colleague

§  Invite colleague to return for 5 minutes: §  The team presents the feedback §  The colleague listens without interrupting §  The colleague may ask for clarification if necessary

§  Manage your time and finish no later than the time indicated.

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